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Windows 7: BSOD from Driver Verifier - attempt to solve crashing application

02 May 2013   #1

Windows 7 Ultimate x64
 
 
BSOD from Driver Verifier - attempt to solve crashing application

Hello there!

On my freshly installed Windows 7 notebook I am still having random Starcraft 2 crashes (maybe once a week or two). As part of the attempt to figure out what is causing this I have run the Windows built-in Driver Verifier (Driver Verifier - Enable and Disable)

I am not even able to boot into Windows itself, after consecutive BSODs and accompanying reboots. After disabling Driver Verifier in safe mode I am able to attach the results extracted from the SF Diagnostic Tool.

Some other information that may be applicable to my situation.
- Windows Memory Diagnostic passes no problems.
- Windows is not tweaked in any way - msconfig, ccleaner, services, etc.
- CPU, GPU temps are normal/acceptable - under SC2 GPU is 71C, CPU 86C.
- However, the Intel HM65 chip is 90C under load, and 75C while surfing/watching video. There is no heatsink on this chip.
- Short tests by Seagate SeaTools all pass (have not run the long tests).
- Running Error Scan in HD Tune also didn't show any errors.
- According to SMART I do have End-to-End Errors (value is 86), from what I've read this may or may not mean anything. Could these errors register due to the HD not having optimal physical connection? I noticed overnight the computer was acting sluggish with low IO performance, which turned out to be a physical connection issue - just had the slide the HD back in a bit.

TIA for any help!

My System SpecsSystem Spec
02 May 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

It indicates to Daemon tools.
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck C9, {23e, fffff88004349324, fffff980075fce10, 0}

*** WARNING: Unable to verify timestamp for iaStorF.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStorF.sys
Unable to load image \SystemRoot\system32\DRIVERS\dtsoftbus01.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for dtsoftbus01.sys
*** ERROR: Module load completed but symbols could not be loaded for dtsoftbus01.sys
Probably caused by : dtsoftbus01.sys ( dtsoftbus01+1324 )

Followup: MachineOwner
---------
Daemon Tools, Alcohol 120% and Power Archiver Pro uses SCSI Pass Through Direct (SPTD), which is a well known BSOD causer. Uninstall the program at first. Then download SPTD standalone installer from Disk-Tools.com, and execute the downloaded file as guided below :
  • Double click to open it.
  • Click this button only:
  • If it is grayed out, as in the picture, there is no more SPTD in your system, and you just close the window.
Now disable Driver Verifier. Run it only when it is needed.

If the BSODs continue, let us know. We will try to find if Intel ATA/ATAPI Controller is really causing any problem or not. Otherwise we will decide that SPTD was making it fail.
My System SpecsSystem Spec
02 May 2013   #3

Windows 7 Ultimate x64
 
 

Thanks for the quick reply.

Since I used a portable version of Daemon Tools I can only remove it in Device Manager I suppose (see attached).
FYI, prior to removing from Device Manager, running the standalone installer you linked, the uninstall option is already greyed out.

Should I download and install Daemon Tools installer, and then remove as you suggested?

EDIT: So removing like I posted above did not work, the device was added upon reboot. I downloaded and installed the installer, and then proceeded to remove according to your instructions. Let's hope Daemon Tools was the problem. Thanks again! (side note - DT is a terrible malware trap now, must read each step of the installation carefully otherwise malware will be installed)
My System SpecsSystem Spec
.


02 May 2013   #4
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Quote   Quote: Originally Posted by VeilSide View Post
Thanks for the quick reply.

Since I used a portable version of Daemon Tools I can only remove it in Device Manager I suppose (see attached).
FYI, prior to removing from Device Manager, running the standalone installer you linked, the uninstall option is already greyed out.

Should I download and install Daemon Tools installer, and then remove as you suggested?

EDIT: So removing like I posted above did not work, the device was added upon reboot. I downloaded and installed the installer, and then proceeded to remove according to your instructions. Let's hope Daemon Tools was the problem. Thanks again! (side note - DT is a terrible malware trap now, must read each step of the installation carefully otherwise malware will be installed)
If you dont have SPTD installed, that's good. Dont need to install it and then reinstall it again
Just disable the emaluator drive.
If dtsoftbus01.sys is present in C:\Windows\System32\drivers, delete it.

Then observe the situation.

And dont forget to disable DV during the observation period If only it is needed, (the dump data came out without adequate info) enable it again.
My System SpecsSystem Spec
04 May 2013   #5

Windows 7 Ultimate x64
 
 

My computer just legitimately BSOD'ed (second time ever in the 2 years I've owned the laptop).
I had a few Chrome windows/tabs open, amongst which were three Twitch streams.
What could be the culprit now? Cheers.
My System SpecsSystem Spec
04 May 2013   #6
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

It indicates to the Intel display driver now.
Code:
fffff880`0d2d7018  fffff880`0540f205Unable to load image \SystemRoot\system32\DRIVERS\igdkmd64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
 igdkmd64+0x175205
Which is the latest version.
Code:
fffff880`0529a000 fffff880`057b61c0   igdkmd64 T (no symbols)           
    Loaded symbol image file: igdkmd64.sys
    Image path: \SystemRoot\system32\DRIVERS\igdkmd64.sys
    Image name: igdkmd64.sys
    Timestamp:        Sat Mar 09 07:40:00 2013 (513A99F8)
    CheckSum:         0052A265
    ImageSize:        0051C1C0
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
You use the NVIDIA GeForce GT 555M display I think? If so, you may disable the Intel(R) HD Graphics 3000 Graphics in device manager.
  1. Click the Start Button, type "devmgmt.msc" (without quotation marks) in the Start Menu Search box and press Enter.
  2. Double click to expand "Display adaptors".
  3. Right click Intel(R) HD Graphics 3000 and click disable.
Now observe the situation and let us know.
My System SpecsSystem Spec
04 May 2013   #7

Windows 7 Ultimate x64
 
 

Hi Arc,
Thanks for the super-fast response once again.
I will update this thread if anything needs your attention

Just a FYI, with the integrated Intel graphics disabled, the HDMI port will not function.
My System SpecsSystem Spec
04 May 2013   #8
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

You may have the dual display enabled ... usually windows is smart enough to detect which one to use; but expect some concessional BSODs. As you know the root of the issue and you know your necessity too, its just a trade off. I know people sacrifice having BSODs for some hardware or software they must to use.
My System SpecsSystem Spec
07 May 2013   #9

Windows 7 Ultimate x64
 
 

Just had two BSODs tonight. I could only extract data from the second one.
Please could you have a look? Thanks!
My System SpecsSystem Spec
07 May 2013   #10
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Your crash dumps are not showing any finite probable cause. In such a situation, it is better to enable Driver Verifier to monitor the drivers.
Driver Verifier - Enable and Disable
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

information   Information
Why Driver Verifier:
It puts a stress on the drivers, ans so it makes the unstable drivers crash. Hopefully the driver that crashes is recorded in the memory dump.

How Can we know that DV is enabled:
It will make the system bit of slow, laggy.

warning   Warning
Before enabling DV, make it sure that you have earlier System restore points made in your computer. You can check it easily by using CCleaner looking at Tools > System Restore.

If there is no points, make a System Restore Point manually before enabling DV.

Tip   Tip

Let us know the results, with the subsequent crash dumps, if any. Post it following the Blue Screen of Death (BSOD) Posting Instructions.

About the earlier one, laptops are not good gaming platforms. Is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy.
My System SpecsSystem Spec
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 BSOD from Driver Verifier - attempt to solve crashing application





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