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Windows 7: BSOD playing Wizardry Online and Ragnarok Online 2

02 May 2013   #1
Carbonshock

Windows 7 Home Premium x64
 
 
BSOD playing Wizardry Online and Ragnarok Online 2

Unsure what is causing these but has happened 4+ times on wizardry and once on Ragnarok, most other games don't seem to cause any problems. I've attached the files I received from the SF Diagnostic Tool as a zip. Can anyone help me?


My System SpecsSystem Spec
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03 May 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

May I ask you some questions before we start?

Earlier you had a nvidia GPU? The crash dumps upto 01.04.2013 indicates to nvidia GPU (a very known issue it was).
Code:
BugCheck C4, {91, 2, fffff80003604cc0, 0}

*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+1b39c9 )

Followup: MachineOwner
---------
Probably due to those crashes you changed the GPU? The crashes of 24.04.2013 onwards are indicating to ATI GPU. This is also a very known issue, but a worst one. Let us discuss.
Code:
BugCheck A0000001, {5, 0, 0, 0}

Probably caused by : atikmdag.sys ( atikmdag+2311c )

Followup: MachineOwner
---------
It is a bugcheck inherent with the ATI drivers. Universal. We dont know why it happens (AMD keeps it private). But we may try to troubleshoot.

Have you updated the display driver in between? If so, roll back to the earlier driver that worked good there.
Device Manager - Roll Back Driver

If not, uninstall the ATI/AMD display driver in Control Panel > Programs and features. Then follow Drivers - Clean Left over Files after Uninstalling

When done, download an earlier version of display driver from AMD Graphics Drivers & Software . Dont install CCC.

Does it work? If not, better you RMA the ATI GPU, as it is a new one.

On a serious side note, using two real time protection programs are harmful.
Code:
Start Menu\Programs\avast! Free Antivirus
Start Menu\Programs\McAfee Family Protection
Uninstall Avast using Avast Uninstall Utility. Uninstall McAfee Using McAfee Removal Tool. Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.
Download, install and update those, and then run full system scans with both of them, one by one.

Let us know the results.
My System SpecsSystem Spec
12 May 2013   #3
Carbonshock

Windows 7 Home Premium x64
 
 

I have done all that you have suggested and will test the games as soon as I get the chance. Sorry for the long time after replying.

Edit: also, with the nvidia GPU I was getting the BSOD on launch and unable to do anything hence the change of GPU.

Edit 2: first virus scan came back with a small amount, which I removed straight away. After that both scans came back clean.
My System SpecsSystem Spec
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13 May 2013   #4
Carbonshock

Windows 7 Home Premium x64
 
 

All seems to be well whilst testing the games. Thank you very much for your help!
My System SpecsSystem Spec
13 May 2013   #5
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

You are welcome mate
For any further issue, let us know
My System SpecsSystem Spec
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 BSOD playing Wizardry Online and Ragnarok Online 2




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