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Windows 7: Randdom BSOD error 0x19

02 May 2013   #1
ligerblue

Win 7 64bit
 
 
Randdom BSOD error 0x19

I normally try to figure things out on my own but for the life of me i cant seem to pin down this bsod.

I downloaded Bluescreenview to see what was causing the bsod.

It claims Procexp141.sys caused the bsod along with ntoskrnl.exe+1a8cae. While I once had processexplorer I no longer have it installed and the driver is no where to be found in my system.

Any help is greatly appreciated

attached is one of my latest dmp


My System SpecsSystem Spec
.
02 May 2013   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Quote:
MSINFO32:
Please go to Start and type in "msinfo32.exe" (without the quotes) and press Enter (you can also press Win and R at the same time to open the Run dialog - then type in msinfo32.exe and press Enter)
Save the report as an .nfo file, then zip up the .nfo file and upload/attach the .zip file with your next post.
Also, save a copy as a .txt file and include it also (it's much more difficult to read, but we have greater success in getting the info from it).

If you're having difficulties with the format, please open an elevated (Run as administrator) Command Prompt and type "msinfo32 /nfo C:\Users\Public\Desktop\TEST.NFO" (without the quotes) and press Enter. Then navigate to the C:\Users\Public\Desktop directory to retrieve the TEST.NFO file. If you have difficulties with making this work, please post back.
Your BSOD seems to be caused by Driver Description: Sysinternals Process Explorer. Please remove this software to see if the BSOD's stop. Driver Reference Table - PROCEXP141.SYS

Revo Uninstaller

Download and install Revo Uninstaller free from here: Download Revo Uninstaller Freeware - Free and Full Download - Uninstall software, remove programs, solve uninstall problems

Opt for "Advanced Mode" and uninstall the software (also delete the leftover registry entries).
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 19, {20, fffff8a0030b2bf0, fffff8a0030b2c70, 508022d}

*** WARNING: Unable to verify timestamp for PROCEXP141.SYS
*** ERROR: Module load completed but symbols could not be loaded for PROCEXP141.SYS
Probably caused by : PROCEXP141.SYS ( PROCEXP141+1363 )

Followup: MachineOwner
---------
BUGCHECK_STR:  0x19_20

POOL_ADDRESS: GetPointerFromAddress: unable to read from fffff800034b6100
GetUlongFromAddress: unable to read from fffff800034b61c0
 fffff8a0030b2bf0 Paged pool

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

PROCESS_NAME:  avgrsa.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from fffff800033b1cae to fffff8000327ec00

STACK_TEXT:  
fffff880`096d7638 fffff800`033b1cae : 00000000`00000019 00000000`00000020 fffff8a0`030b2bf0 fffff8a0`030b2c70 : nt!KeBugCheckEx
fffff880`096d7640 fffff880`09f1e363 : 00000000`00000040 00000000`00000000 fffffa80`58637250 00000000`00000004 : nt!ExDeferredFreePool+0x12da
fffff880`096d76f0 00000000`00000040 : 00000000`00000000 fffffa80`58637250 00000000`00000004 00000000`00000000 : PROCEXP141+0x1363
fffff880`096d76f8 00000000`00000000 : fffffa80`58637250 00000000`00000004 00000000`00000000 00000000`00000000 : 0x40


STACK_COMMAND:  kb

FOLLOWUP_IP: 
PROCEXP141+1363
fffff880`09f1e363 ??              ???

SYMBOL_STACK_INDEX:  2

SYMBOL_NAME:  PROCEXP141+1363

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: PROCEXP141

IMAGE_NAME:  PROCEXP141.SYS

DEBUG_FLR_IMAGE_TIMESTAMP:  4db5bb3d

FAILURE_BUCKET_ID:  X64_0x19_20_PROCEXP141+1363

BUCKET_ID:  X64_0x19_20_PROCEXP141+1363

Followup: MachineOwner
---------

3: kd> lmvm PROCEXP141
start             end                 module name
fffff880`09f1d000 fffff880`09f28000   PROCEXP141 T (no symbols)           
    Loaded symbol image file: PROCEXP141.SYS
    Image path: \??\C:\Windows\system32\Drivers\PROCEXP141.SYS
    Image name: PROCEXP141.SYS
    Timestamp:        Tue Apr 26 00:19:41 2011 (4DB5BB3D)
    CheckSum:         00013D01
    ImageSize:        0000B000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Security App

Also remove AVG antivirus if you have it and replace with Microsoft Security Essentials to see if it provides more stability. Uninstallers (removal tools) for common antivirus software - ESET Knowledgebase

Microsoft Security Essentials and Malwarebytes, both recommended from a strict BSOD perspective.

Microsoft Security Essentials, Free antivirus for windows

Malwarebytes Anti-Malware Free


information   Information
DO NOT start the free trial of MalwareBytes. Deselect the option when prompted. Make full scans with both separately.

Please run these tests and report back the results

1. SFC /scannow to check windows for corruption - SFC /SCANNOW Command - System File Checker
2. Disk check for errors on the hard drive - Disk Check
3. Troubleshoot applications by a clean boot - Troubleshoot Application Conflicts by Performing a Clean Startup
4. Memtest86+ paying close attention to part 3 - RAM - Test with Memtest86+
5. Hard drive test from HDD mfg website - Hard Drive Diagnostic Procedure

Next time you get a BSOD "Grab all" and upload.
My System SpecsSystem Spec
05 May 2013   #3
ligerblue

Win 7 64bit
 
 

Finally got a chance to run some of these tests.

First of all i see that my post wasnt fully read. I said i understood what the error pointed to and tryed multiple ways of fully removing it. The driver folder doesnt have that file,the program is not installed( btw the program doesnt install to begin with.

As for the other steps listed i did uninstall AVG( im still fond of it lol) and malawarebytes found PUP.funmoods

Used a few online recommendations to remove it and the BSODs seemed to have stopped ( going on 12 hours no BSOD yet)

AS for the sfc /scannow it did fix items but still had a bsod
memtest 86 did 7 passes with no errors
diskcheck also didnt stop the bsod

I didnt run the HDD test or troubleshoot test

The bsod are very random they can be 6 hours from startup time or even 30 mins but so far so good.

And about the grab all is all that really necessary? im not fond of uploading info about my pc without knowing what its used for

Either way thanks for the help
My System SpecsSystem Spec
.

05 May 2013   #4
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

There is no personal info stored on the files that we look at to see what is causing your BSODs .
My System SpecsSystem Spec
Reply

 Randdom BSOD error 0x19




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