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Windows 7: BSOD Unexpected; Updated drivers with no Improvement :(

02 May 2013   #1
researchFMR

Windows 7 Ultimate x64
 
 
BSOD Unexpected; Updated drivers with no Improvement :(

Hello guys,

I'm extremely unexperienced when it comes to debugging so I came here with hopes that someone more skilled may help me.

The BSOD's usually occur in pairs - that is, after one BSOD, upon restart, only a few minutes after start up, it BSOD's again. Then after a second restart, it will not BSOD until later, at a random moment (meaning, it's not when there's an explicitly defined command).

Attached is the zip with the dump files as requested; I really hope this can be resolved!

Thanks ahead of time,

-FR


My System SpecsSystem Spec
.
03 May 2013   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Please upload your msinfo32.nfo file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Save -> Save as msinfo32.nfo and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .nfo file, click send to compressed (zipped) folder -> Upload the .zip file here.

Please upload your msinfo32.txt file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Export -> Save as msinfo32.txt and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .txt file, click send to compressed (zipped) folder -> Upload the .zip file here.
My System SpecsSystem Spec
03 May 2013   #3
researchFMR

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by koolkat77 View Post
Please upload your msinfo32.nfo file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Save -> Save as msinfo32.nfo and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .nfo file, click send to compressed (zipped) folder -> Upload the .zip file here.

Please upload your msinfo32.txt file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Export -> Save as msinfo32.txt and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .txt file, click send to compressed (zipped) folder -> Upload the .zip file here.
Here you have it; hope these help! Thank you for helping!
My System SpecsSystem Spec
.

03 May 2013   #4
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Thanks. It appears that your BSOD are network related.

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck D1, {fffffa8008290000, 2, 0, fffff880016812c7}

Probably caused by : tcpip.sys ( tcpip!Ipv6AddressType+27 )

Followup: MachineOwner
---------
READ_ADDRESS: GetPointerFromAddress: unable to read from fffff800034fa100
GetUlongFromAddress: unable to read from fffff800034fa1c0
 fffffa8008290000 Nonpaged pool

CURRENT_IRQL:  2

FAULTING_IP: 
tcpip!Ipv6AddressType+27
fffff880`016812c7 664439410a      cmp     word ptr [rcx+0Ah],r8w

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0xD1

PROCESS_NAME:  avgrsa.exe
STACK_COMMAND:  kb

FOLLOWUP_IP: 
tcpip!Ipv6AddressType+27
fffff880`016812c7 664439410a      cmp     word ptr [rcx+0Ah],r8w

SYMBOL_STACK_INDEX:  3

SYMBOL_NAME:  tcpip!Ipv6AddressType+27

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: tcpip

IMAGE_NAME:  tcpip.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  50e4f6f4

FAILURE_BUCKET_ID:  X64_0xD1_tcpip!Ipv6AddressType+27

BUCKET_ID:  X64_0xD1_tcpip!Ipv6AddressType+27

Followup: MachineOwner
Security App

AVG and Comodo both contribute in BSOD's. Remove and replace with Microsoft Security Essentials to see if it provides more stability. Uninstallers (removal tools) for common antivirus software - ESET Knowledgebase
Code:
Start Menu\Programs\AVG	Public:Start Menu\Programs\AVG	Public
Start Menu\Programs\COMODO	Public:Start Menu\Programs\COMODO	Public
Start Menu\Programs\COMODO\COMODO Firewall	Public:Start Menu\Programs\COMODO\COMODO Firewall	Public
Start Menu\Programs\COMODO\COMODO GeekBuddy	Public:Start Menu\Programs\COMODO\COMODO GeekBuddy	Public
Microsoft Security Essentials and Malwarebytes, both recommended from a strict BSOD perspective.

Microsoft Security Essentials, Free antivirus for windows

Malwarebytes Anti-Malware Free


information   Information
DO NOT start the free trial of MalwareBytes. Deselect the option when prompted.

SFC scannow

Check windows for corruption:

SFC /SCANNOW Command - System File Checker
  1. Click on the Start
  2. Scroll to Accessories
  3. Select Command Prompt > Right click and Run as Administrator
  4. Type
    Code:
    SFC /scannow
Disk Check

Disk Check for errors on your Hard drive(s):

Disk Check

That's all for now. Hope this helps.
My System SpecsSystem Spec
03 May 2013   #5
researchFMR

Windows 7 Ultimate x64
 
 

I did the steps you told me, and have not seen a BSOD since then

I want to thank you for your help; I truly appreciate it!

Have a great day!!!

-FR
My System SpecsSystem Spec
03 May 2013   #6
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Good news and you're welcome !

Be sure to post here if you have them again.
My System SpecsSystem Spec
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 BSOD Unexpected; Updated drivers with no Improvement :(




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