BSOD on new laptop - seems to be triggered by 'sleep' or 'hibernate'

timsparks · 03 May 2013

Windows 7 Professional x64
Dell Vostro 3560

BSOD seems to be caused when leaving the computer for a while - so perhaps when it tries to sleep or hibernate. The laptop is a relatively new one, less than a year old.

Any ideas what is causing this?

SF file is timsparks_C.zip

Thanks,

Tim

x BlueRobot · 03 May 2013

Code:

BugCheck 9F, {3, fffffa8004aa0a10, fffff80000b9c3d8, fffffa8008007bd0}

Probably caused by : pci.sys

Code:

0: kd> !irp fffffa8008007bd0
Irp is active with 5 stacks 3 is current (= 0xfffffa8008007d30)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
>[ 16, 2]   0  0 fffffa8007791050 00000000 00000000-00000000    
	      Unable to load image \SystemRoot\system32\DRIVERS\athrx.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for athrx.sys
*** ERROR: Module load completed but symbols could not be loaded for athrx.sys
 \Driver\athr
			Args: 00014400 00000000 00000004 00000002
 [ 16, 2]   0 e1 fffffa8007486e10 00000000 fffff80002cc2200-fffffa80042540d0 Success Error Cancel pending
	       \Driver\vwifibus	nt!PopSystemIrpCompletion
			Args: 00014400 00000000 00000004 00000002
 [  0, 0]   0  0 00000000 00000000 00000000-fffffa80042540d0    

			Args: 00000000 00000000 00000000 00000000

Code:

0: kd> lmvm athrx
start             end                 module name
fffff880`050fe000 fffff880`053b3000   athrx    T (no symbols)           
    Loaded symbol image file: athrx.sys
    Image path: \SystemRoot\system32\DRIVERS\athrx.sys
    Image name: athrx.sys
    Timestamp:        Wed Mar 21 13:42:59 2012 (4F69DAE3)
    CheckSum:         002B829C
    ImageSize:        002B5000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Update your Dell Wireless 1703 802.11b/g/n (2.4GHz), this uses a Atheros chipset, check the Dell Support page for any updates.

Remove:

Code:

Start Menu\Programs\Trend Micro Titanium Internet Security

Trend Micro is known to cause BSODs in some cases, but more importantly can cause many network problems. Here's the Trend Micro Removal Tool.

Remove:

Code:

Start Menu\Programs\AVG

AVG is a known cause of BSODs with Windows 7, it's best to remove this program using the official AVG Removal Tool, and then install and run full scans with these free and proven alternatives:

Install and perform full scans with:

Information

Remember to install the free version of Malwarebytes not the free trail; untick the free trial box during installation. MSE is the most lightweight and compatible with the Windows 7 operating system

You can also view this thread for a complete free and lightweight security protection combination:

Good and Free system security combination.

Reduce the number of programs at startup, to avoid any driver or program conflicts: