Solved Black Screen of Death or Black Gaming Screen of Death

sutex · May 3, 2013

Hi
My first time I had this BlackSOD problem was while playing BF3 , a few months ago, one day all good , next BlackSOD , the only way out, was a reboot , as keyboard and mouse where non- responsive. The only thing I had done was install an ATI 13.1 beta driver. I got rid of it and went for the normal one ATI driver 13.1
Since then I have come to suspect the drivers for ATI, ( now using 12.10 non Beta, tried ATI 13.1 ones still got the BlackSOD) & Razer deathadder when I was using the Synapse 2.0 version. I'm now using the legacy DeathAdder_driver_v3.05_Eng instead. Still getting BlackSOD.
But since I'm here posting , I would like know how to stop the BlackSOD. as would half the planet.
At this time 3/5/2013 my PC has been running for hours will out any problems , using the ATI 12.10 but last week , when I was using the ATI 13.1 drivers it took 6 attempts of trying to get the PC to stay ON.
As of the 3/5/2013 PC boots up with out any problems , Until of course I run anything like a GAME!. Then I can be certain a BlackSOD will happen at some point. like a few nights ago while playing BF3 for a few hours. BlackSOD in the middle of a game, The BF3 gamers nightmare!.
I tried to do an Up-grade using my Win 7 64 home , that is, keep all my stuff and let window re-install itself , but the Windows Compatibility Report comes but BLANK , only saying "An error prevented a required compliance check from completing. Cancel the installation and try upgrading again. " A clean install is something I don't want to do as yet, but that seem to be the path. unless there a FIX.
Things I have noticed, Black screen ,lol.
1) Synapse 2.0 after using their update button , my mouse had a bar not a pointer, Got rid of Synapse 2.0.
2) 1 long beep followed by 3 short one. Only heard it once. yep it's the graphics card , but here I'm posting, so it may not be. this only happens sometimes when tying to re-install the ATI driver software, NEVER when the PC starts & then goes into a BlackSOD. I get one beep saying ok , then BlackSOD after I have logged in , and start moving my mouse around and doing stuff. OR BlackSOD within seconds before I get to log in.

3) Plugging in my Razer usb headphones only sometimes the PC beeps , soon after BlackSOD. USB confilcts maybe?. Update: have move USB stuff around to different ports,

4) Strange Audio garble sometimes after the BSOD happens, Using the sabertooth On board RealTek. Have not installed the ATI HDMI audio.

Fixes so far
1) After the BF3 BSOD a few months back , I used a back up (Paragon Software Backup and Recovery 2012 Free) to re-install. System was stable for a while , but updating ATI dirvers and Razer brought the BlackSOD back. The Paragon backup is oldish so saving the important data now using Genie Time line pro.
2) Now using Atiman Uninstaller 7.0.2 to remove and then re-install ATI. Before I followed net directions deleting all by hand.
3) Auslogics BoostSpeed to clean and do what it does , Plus CC cleaner.
4) run SFC /scannow , only got to 47% , can't fix errors , which I suspect is the reason for the Compatibility Report & upgrade won't work, stuff that's missing is jpegs from window screensaver I guess , given what in the CBS log. plus desktop ini.
5) post here

Ps I don't suspect malware , as i have all the goodies to keep me safe ,plus I don't go near weird sites

. unless Gaming and Nasa is weird .

Any help would be good cheers.

Update: Have install Afterburner, to controls fans , and last night after two hours of planetside2 system had another BlackSOD , inside the zip are files from system events logs from last night... This is the first time that the system has recorded, anything to events, expect to say , "system was shutdown unexpectedly" which is me doing a hard reboot. So progress

Have all the tools , and have set the dump files , ran Driver Verifier , didn't get a BlueSOD dump file no idea why.
Here are the two Error codes. generated by Driver Verifier copied form the BlueSOD.
0x000000c4 (0x00000000000000e1) 0xfffff9800195af9c 0x0000000000000000

Driver Verifier set up differently gave me this:
0x000000c9 0x000000000000021f 0xfffff88000ffd000 0xfffff980021b6e10 0x0000000000000000
ksbus64.sys fffff88000ffd000 base at fffff88000ff400 Datestamp 4e554ead

For ksbus64 I re-installed TotalMounter1.50.exe.

.

*NOTE* My OS is not showing up in msconfig , nor where you configure system dumps. Was there at one point.
Hope this helps.

Dsprague · May 3, 2013

First things first update your BIOS it is very old:

Code:

BIOS Version:              American Megatrends Inc. 1304   , [COLOR="Red"]2/08/2011[/COLOR]

Next uninstall the following it is likely doing more harm than good:

Code:

Start Menu\Programs\Wise Care 365
Start Menu\Programs\Wise Disk Cleaner Free
Start Menu\Programs\Wise Registry Cleaner Free
Start Menu\Programs\Wrye Bash

Next run some hardware tests the errors you are getting indicate possible hardware failure / defects:
Furmark will stress test your GPU
FurMark: VGA Stress Test, Graphics Card and GPU Stability Test, Burn-in Test, OpenGL Benchmark and GPU Temperature | oZone3D.Net

FurMark Setup:
- If you have more than one GPU, select Multi-GPU during setup
- In the Run mode box, select "Stability Test" and "Log GPU Temperature" (BurnIn test in newer versions).
Click "Go" to start the test
- Run the test until the GPU temperature maxes out - or until you start having problems (whichever comes first).
- Click "Quit" to exit

Also report the temperatures of your GPU at idle, and when it maxes out during the stress test

Next run prime95 this will stress test your ram/CPU:
http://www.mersenne.org/freesoft/

Prime95 Setup:
- extract the contents of the zip file to a location of your choice
- double click on the executable file
- select "Just stress testing"
- select the "Blend" test. If you've already run MemTest overnight you may want to run the "Small FFTs" test instead.
- "Number of torture test threads to run" should equal the number of CPU's times 2 (if you're using hyperthreading).
The easiest way to figure this out is to go to Task Manager...Performance tab - and see the number of boxes under CPU Usage History
Then run the test for 6 to 24 hours - or until you get errors (whichever comes first).
The Test selection box and the stress.txt file describes what components that the program stresses.

Again report your temperatures at idle and under load.

sutex · May 3, 2013

Thanks for the help, will post back with details. I have done some of these test, in a short setting. memtest and prime need longer. I use Wrye Bash for game mods files,or tying too.
Update: PC, had ,5 BlackSOD tonight in a row,while trying to launch Planetside2 , the length of time between the 4th blacksod and 5th, was about 15 min. After the 5th blacksod, the PC has been stable.
I have notice this before., the length betweeen blacksod.
GPU Shark TEMPS;
while using Cyberfox browsers and watching HDTV winfast USB the GPU is < 57c steady, the fan speed is 31%. 7 other programs running in the system tray.
CoreTemp; 39c

Code:

SIV64X - System Information Viewer V4.36 SHEEPRDANGEROUS::sutex

Windows 7 x64 Home Premium (Single User)   V6.01  Build 7601  Service Pack 1  ASUS SABERTOOTH X58  SHEEPRDANGEROUS::Sutex  English (0C09)  Australia (61)
Workgroup XXXX           00 01:00:37  2013-05-04 00:19:45     [1.07GHz Triple DDR3 RAM]  PCI-Express x16@2 (x16) CLK:DRAM 1:4

Resource Usage 51% [1] 3.1%     Current               Maximum                             DDR3 RAM CAS Latency      8
System Physical Memory         3.08GB     -9.75MB      6.00GB                             RAS to CAS Delay (tRCD)   8
System Paging File             3.16GB      8.82GB     11.98GB                             RAS Precharge (tRP)       8
System File Cache              3.48GB      2.52GB      3.97GB                             Cycle Time (tRAS)        20 (3)
System Power Usage             8.91 W      7.21 W      9.34 W                             Row Cycle Time (tRC)     28 1T

CPUs 8 Cores 4 Chips 1 Disks    32°C    30°C    27°C                                              DIMMs     2GB      2GB      2GB

Sensor Nuvoton W83667HG-A     MB 38°C 50°C    I/O +2.94    PSU +5.09 +12.47 +3.09 VBAT +3.12    Fans 0 1,795 0 0 0

      Processor    Clock   4.2% CPU Utilisation Volts Temp  Power   APIC   Socket B1 LGA-1366    Intel Core i7 Quad 950 (Bloomfield) 3.07GHz [D0]
CPU-0 1.60GHz x12  134MHz  U 5%  K 2%          1.03   39°C  35.50   0.0.0  Technology 45nm  x64  Family 6  Model 26 (1A)  Stepping 5  Revision 11
CPU-1 1.60GHz x12  134MHz  I 1%                                     0.0.1  CPUs 8 Cores 4x2      Intel(R) Core(TM) i7 CPU 950 @ 3.07GHz
CPU-2 1.60GHz x12  134MHz  U 9%                       37°C  35.50   0.1.0  L1 Code Cache (2)      4-way 64-byte  4 x 32KB   Core  1.09 volts
CPU-3 1.60GHz x12  134MHz  D 1%                                     0.1.1  L1 Data Cache (2)      8-way 64-byte  4 x 32KB [4/4]Temp 41.5°C (38-42)
CPU-4 1.60GHz x12  134MHz  CPU-4 is Idle              37°C  35.50   0.2.0  L2 Unified Cache (2)   8-way 64-byte  4 x 256KB [11]Fan 1,795 RPM
CPU-5 1.60GHz x12  134MHz  U 5%                                     0.2.1  L3 Unified Cache (8)  16-way 64-byte  1 x 8MB  [39]Uncore 2.14GHz
CPU-6 1.60GHz x12  134MHz  U 5%  K 5%                 33°C  35.50   0.3.0  [Cache-0 Latency]     [MMX SSE4.2 XD VMX]        QPI Link 2.41GHz
CPU-7 1.60GHz x12  134MHz  D 1%  I 1%                               0.3.1
      Memory       GPU     1.0% GPU Utilisation                     Fans
GPU-0 1.25GHz L0   500MHz  Activity 1%         1.00   57°C          1,557

Doing other test soon.

Dsprague · May 3, 2013

I look forward to your results.

sutex · May 3, 2013

When trying to run the FurMark v1.10.6 benchmark Burn-in 1920x1080, it took about an hour and 7 attemps of re-booting my PC. Everytime I clicked the Burn-in button the PC would Blacklsod. Then the PC would not even start , it would just go into a blacksod , as soon as window icon showed.
In safe mode I un-installed the sound, network, graphics driver stack in device manger , not the drivers Re-booted the PC and let windows rebuilt the driver stack. Only then was I able to get WIN 7 to start normally and not go into a BlackSOD. Then I could run the burn-in test
HERE IS THE SCORE:
2573
25462frames 28FPS 90c
1920x1080 (fs) AA:0 samples
FPS: min 26 Max:31 avg:28 Options dynbkg
Clocks 800MHz Memory: 1250MHz
CPU speed: 3073

I wondering if Sounds is the problem, and not the graphics card. Have also up loaded , BlueScreen dump file from last nights Black Screen of Death. (blacksod)

Temperatures at idle just Cyberfox browsers running 41.5c - 43.0c fan 24% 1129RPM (GPUShark)

sutex · May 4, 2013

Last night PC , would not start , unplugged PC , turn off everything. let sit for about 2 hours, When PC finally worked without going into a BlackSOD before win 7 loaded, or just a few seconds later, after desktop appears. Both my system time and tray icon where reset. Start menu , programs where highlighted , not all just most of them , meaning they where just installed, which is not the case. Ran "prime" here is the txt results , PC BlackSOD during test.

Dsprague · May 6, 2013

The fact that the computer is crashing both when you run Prime95 and furmark leads me to wonder about two things first what were your CPU temperatures during prime 95 and second what is the wattage on your PSU?

sutex · May 6, 2013

Dsprague said:
The fact that the computer is crashing both when you run Prime95 and furmark leads me to wonder about two things first what were your CPU temperatures during prime 95 and second what is the wattage on your PSU?

There was no Blacksod when running furmark, sorry if you got that impression. PC has passed all GPU TEST. Prime stopped , because of a BlackSOD , whether or not Prime was the cause, is the ?. I think its a driver issue. but have no idea, how to find it, hence , here.
PSU is 750 watts. Temps during Prime , not sure.

Dsprague · May 6, 2013

and you think this even though the computer crashed durring a hardware stress test? if you really think that it is drivers enable driver verifier and let it run for at least 24 hours or until it crashes, then upload the dump files here after disabling driver verifier:

http://www.sevenforums.com/tutorials/101379-driver-verifier-enable-disable.html

If you can not boot normally after enabling driver verifier please boot into safe mode and then disable driver verifier.

sutex · May 6, 2013

Dsprague said:
and you think this even though the computer crashed durring a hardware stress test? if you really think that it is drivers enable driver verifier and let it run for at least 24 hours or until it crashes, then upload the dump files here after disabling driver verifier:

http://www.sevenforums.com/tutorials/101379-driver-verifier-enable-disable.html

If you can not boot normally after enabling driver verifier please boot into safe mode and then disable driver verifier.

Ran Driver verifier and as soon as I rebooted I get this error, below as for a dump file , I don't get one , set it too kernel dump, still no file. Also in the msconfig I have no OS showing in the BOOT section. It was there at one point, also not showing up where kernel dump is selected.

0x000000c4 (0x00000000000000e1) 0xfffff9800195af9c 0x0000000000000000
Have uploaded , a dump file, from the 3rd of May which was the last time a dump was made.

EDIT Prime has run for a few hours before and no problem, I already had heaps of Blacksod while trying to clicking on furmark to run. Once the Blacksod had stop ,for a while, I was able to run the GPU test, once that passed. I ran Prime, hours later PC had Blacksod.

Dsprague · May 6, 2013

That's a text file not a dump file, i need the raw dump files, and if there is no dump file being created please check to ensure that they are being created upon crashing:

http://www.sevenforums.com/tutorials/174459-dump-files-configure-windows-create-bsod.html

If you find that your computer is already configured to create dump files then there is a definite problem indicating that the computer is crashing so hard it doesn't have time to create a dump file.

sutex · May 6, 2013

DUMP files

Ok these may help , Blue screen viewer is showing only TWO dmp, files. BOTH are in sutex's Windows7 zip I have uploaded. The 050313..zip is the 3rd of may txt.
Ran a program from another forum about this issue, this is the output folder zipped. Hope this will help .
Also have set "via reg" the kernel dump , and the path shows up . So hopefully I will get a dump file. Sound like the PC needs prunes

Dsprague · May 6, 2013

If you get another crash please upload the dump file if one is created by running the SF Diagnostict tool again and zipping and uploading the folder it creates here, in the mean time I have asked others to take a look at this thread.

Pauly · May 6, 2013

I think you need to verify the temperatures of the system while running a stress test, i know you believe it is a driver error and it may well be but the type of errors coming from the dump files suggest a hardware error, i would start with a monitored stress test while keeping an eye on the cpu temps

sutex · May 6, 2013

Pauly said:
I think you need to verify the temperatures of the system while running a stress test, i know you believe it is a driver error and it may well be but the type of errors coming from the dump files suggest a hardware error, i would start with a monitored stress test while keeping an eye on the cpu temps

Thanks for having a look,
It's not good news , so now I'm hoping that the hardware error , is caused by a driver , lol.
The graphics card ATI 6950 has past , all bench test, that I have used. I was getting a VGA (sabertooth X58) LED light during the series of blacksod, recently, there where no beeps, other than the normal start up beep, I assumed that given past performance of the card, ie; Blacksod , reboot, and be able to play BF3 on ultra settings for 3 hours no problems, meant, driver error/corrupt file, something which either passes sometimes or is not loaded.
A hardware problem that allows me to play BF3 and Planetside2 , but by moving the mouse on the desktop causes a blacksod, didn't seem to add up.

If it's hardware then it mostly the ATI Card, it's 2 years old, is that old for a good card. shouldn't fail , should it ?. or are graphics cards more like light bulbs.

Here are the temps you asked for:

BIOS TEMP
CPU 35c
MB 32c
MCH 43c

BIOS Voltage:
CPU 1.248v
3.3v 3.008v
12v 12.025v
Here are my Temps at idle .........png screenshot/desktop.

Pauly · May 6, 2013

Run prime again with temps on show and see how they rise, if they go up too quick/high then abort the test

sutex · May 6, 2013

Dsprague said:
If you get another crash please upload the dump file if one is created by running the SF Diagnostict tool again and zipping and uploading the folder it creates here, in the mean time I have asked others to take a look at this thread.

While using Cyberfox and watching TV windowed, this morning , another Blacksod, within 30 min of PC been on. This is after yesterday when PC was on all day/night and no Blacksod.
Uploading files, collected after reboot.

Northernsoul55 · May 7, 2013

From your two dump files I observe:

Code:

3: kd> !errrec fffffa8008925038
===============================================================================
Common Platform Error Record @ fffffa8008925038
-------------------------------------------------------------------------------
Record Id     : 01ce475c64645785
Severity      : Fatal (1)
Length        : 928
Creator       : Microsoft
Notify Type   : Machine Check Exception
Timestamp     : 5/2/2013 17:42:27
Flags         : 0x00000002 PreviousError
===============================================================================
Section 0     : Processor Generic
-------------------------------------------------------------------------------
Descriptor    @ fffffa80089250b8
Section       @ fffffa8008925190
Offset        : 344
Length        : 192
Flags         : 0x00000001 Primary
Severity      : Fatal
Proc. Type    : x86/x64
Instr. Set    : x64
Error Type    : [COLOR=red]Micro-Architectural Error[/COLOR]
Flags         : 0x00
CPU Version   : 0x00000000000106a5
Processor ID  : 0x0000000000000000
===============================================================================
Section 1     : x86/x64 Processor Specific
-------------------------------------------------------------------------------
Descriptor    @ fffffa8008925100
Section       @ fffffa8008925250
Offset        : 536
Length        : 128
Flags         : 0x00000000
Severity      : Fatal
Local APIC Id : 0x0000000000000000
CPU Id        : a5 06 01 00 00 08 10 00 - bd e3 98 00 ff fb eb bf
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
Proc. Info 0  @ fffffa8008925250
===============================================================================
Section 2     : x86/x64 MCA
-------------------------------------------------------------------------------
Descriptor    @ fffffa8008925148
Section       @ fffffa80089252d0
Offset        : 664
Length        : 264
Flags         : 0x00000000
Severity      : Fatal
Error         : [COLOR=red]Internal timer (Proc 0 Bank 5)[/COLOR]
  Status      : 0xfe00000000800400
  Address     : 0x00003880068fac3b
  Misc.       : 0x0000000000007fff
-------------------------------------------------------------------------------

Both of the crashes from your logs point to the same issue:

An internal CPU timer failed, every time it's during Processor 0 activity (CPU Core),
every time it's also using the same CPU cache bank (Bank 5).
This may or may not be CPU related, so first you should go to your manufacturers website and
download and update both your BIOS (which dsprague has suggested) and any drivers related to
your motherboard. They will most likely show up as chipset or CPU drivers.
If that does not fix the problem, then it maybe a possibility the CPU is failing.

Also you have an excessive amount Registry tweakers installed, Windows 7 does not require such cleaners and they may do more harm than good.
REMOVE THESE PROGRAMS and any other such utilities installed:

Code:

Glary utilities
Tweak now registry cleaner
Tweak now registry cleaner 2012
Tweaking.com\Simple system tweaker
F Cleaner

Note

Windows is a closed source system. Developers of tuneup utilities and registry cleaners do not have the core code of Win 7 and are not working on definitive information, but rather they are going on past knowledge and experience, most of which is not applicable to Win 7.
There is almost no tweaking that can be done to Win 7 to speed it up. The system is designed to diagnose itself and take care of itself which it does remarkably well. Win 7 maintains itself and that includes the registry.

Cheers
Dave

sutex · May 7, 2013

Have updated BIOS and removed software. Motherboard drivers I have where newer, than the ones at Sabertooth x58, Downloaded anyway, Then was asked if I wanted to install , the older driver during setup , said NO. So did not install. Use the intel site , and did the online check , all drivers where up to date. Should I be using this Intel_chipset_V9111025 older driver from ASUS, or keep my newer one.

Northernsoul55 · May 7, 2013

I would keep the latest version, then monitor your computer and see if issue remains.

Incidentally, have you tried seeing if the issue exists in safe-mode?

:ar: Boot into Safe-mode

cheers

Dave

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