Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: all good in safe mode, freezing in normal mode w/ occasional BSOD

04 May 2013   #1

Microsoft Windows 7 Enterprise 32-bit 7601 Multiprocessor Free Service Pack 1
 
 
all good in safe mode, freezing in normal mode w/ occasional BSOD

Hello,

My laptop is slow to boot and will run for 5-10 minutes in normal mode before it freezes and the mouse cursor disappears. At this point it will be completely frozen and I must hold the power button. In safe mode, it seems to run fine without any issues. I have gotten the BSOD twice with this problem, but never long enough for me to actually read what it said. If it makes a difference, my battery is nearly dead and I have to leave the laptop plugged in almost always.

The following symptoms could be entirely in my head...but I figured I would just give all of the information. I think I hear a slight ticking noise on startup and it seems like the fan is working overtime.

The requested .zip file is attached.

Thank you very much for any help. I'm willing to upload any more information you need if you'll tell me how to do it, I'm not overly computer-savvy.

Thanks,
Bob


My System SpecsSystem Spec
.

04 May 2013   #2

W7 Pro SP1 64bit
 
 

Welcome to the Seven Forums.

While we await a BSOD expert to take on your thread, maybe you can work thru these steps...
Troubleshoot Application Conflicts by Performing a Clean Startup
...since you mentioned that thing work in the safe mode.
My System SpecsSystem Spec
04 May 2013   #3

Microsoft Windows 7 Enterprise 32-bit 7601 Multiprocessor Free Service Pack 1
 
 

No help from the above suggestion. Thank you for trying.
My System SpecsSystem Spec
.


04 May 2013   #4

W7 Pro SP1 64bit
 
 

That is curious.

I thought it was something that was starting in the normal mode that was causing your issue.

:::back to lurking:::

:-)
My System SpecsSystem Spec
05 May 2013   #5

Microsoft Windows 7 Enterprise 32-bit 7601 Multiprocessor Free Service Pack 1
 
 

I tried to do a system restore and got the BSOD again. Here's the mini dump file.

Thanks if anyone can help.
My System SpecsSystem Spec
05 May 2013   #6

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x86 Service Pack 1 - Linux Mint Mate 14 x64
 
 

Code:
BugCheck 1000008E, {c0000005, 833cf487, b3a99754, 0}

*** WARNING: Unable to verify timestamp for MpFilter.sys
*** ERROR: Module load completed but symbols could not be loaded for MpFilter.sys
Probably caused by : ataport.SYS ( ataport!IdePortDispatchDeviceControl+b )
Code:
Usual causes:  Insufficient disk space, Device driver, Video card, BIOS, Breakpoint in startup without having a debugger attached, Hardware incompatibility, Faulty system service, 3rd party remote control, Memory
ataport.sys being referenced is usually either due to virus infection, corrupted hard-drive, poor SATA cabling or drivers which are blocking any further I/O requests.

Code:
0: kd> !error c0000005
Error code: (NTSTATUS) 0xc0000005 (3221225477) - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
There seems to be some memory access errors, this is usually caused by drivers referencing invalid memory addresses.

Scan for any malware:Run some hard-drive diagnostics and follow these steps:Find your hard-drive manufacturer and run their tests.

Additional Tests:Post a screenshot of Crystal Disk Info summary:
Quote   Quote: Originally Posted by writhziden
If you have an SSD, make sure the following are up to date:
  • SSD firmware
  • BIOS Version
  • Chipset Drivers
  • Hard disk controller drivers/SATA drivers
  • If you have a Marvell IDE ATA/ATAPI device, make sure the drivers are up to date from the Intel site or Marvell site and not from your motherboard/vendor support site.
Check for any file system errors and bad sectors using Option #2 of:Use this command with Disk Check:

Code:
chkdsk C: /f /r
My System SpecsSystem Spec
05 May 2013   #7

Microsoft Windows 7 Enterprise 32-bit 7601 Multiprocessor Free Service Pack 1
 
 

Solved! Thank you so much, you're my hero, buddy. The anti-rootkit tool did the trick.

Donations accepted here?

-Bob
My System SpecsSystem Spec
06 May 2013   #8

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x86 Service Pack 1 - Linux Mint Mate 14 x64
 
 

Very welcome, glad to help, and I'm not sure, I think they did at one point.
My System SpecsSystem Spec
Reply

 all good in safe mode, freezing in normal mode w/ occasional BSOD




Thread Tools



Similar help and support threads for2: all good in safe mode, freezing in normal mode w/ occasional BSOD
Thread Forum
BSOD in Normal mode but works fine in Safe mode BSOD Help and Support
BSOD only occurs in normal mode, Works fine on safe mode. BSOD Help and Support
Solved BSOD in normal mode (various errors), Runs fine in Safe Mode BSOD Help and Support
Solved Windows Normal Mode Crashes to BSOD and Safe Mode doesn't load BSOD Help and Support
BSOD Cant load anything no safe mode or normal mode BSOD Help and Support
BSOD during startup for normal mode. Can only start in safe mode. BSOD Help and Support
BSOD in normal mode after 40 mins use, & BSOD in safe mode BSOD Help and Support

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 05:46 AM.
Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App
  

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33