Blue Screen Error on my WIN7 OS


  1. Posts : 3
    Windows 7 Ultimate x64
       #1

    Blue Screen Error on my WIN7 OS


    Dear Group Members,

    I am facing the blue screen error since long time and not sure of what is the problem and what should I do as fix. Could you go through the the following error message and attached BSOD zip folder with all required memory dump files.

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.256.48
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 116
    BCP1: 85DA8510
    BCP2: 9A24A9B0
    BCP3: 00000000
    BCP4: 00000002
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 256_1

    Files that help describe the problem:
    C:\Windows\Minidump\050513-21231-01.dmp
    C:\Users\harshu\AppData\Local\Temp\WER-44085-0.sysdata.xml

    Read our privacy statement online:
    Windows 7 Privacy Statement - Microsoft Windows

    If the online privacy statement is not available, please read our privacy statement offline:
    C:\Windows\system32\en-US\erofflps.txt
    Last edited by urapolu123; 05 May 2013 at 10:37. Reason: Atatched correct memorydump files.
      My Computer


  2. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #2

    Your BSODs are stop 0x116, a display related error.
    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 116, {85da8510, 9a24a9b0, 0, 2}
    
    *** WARNING: Unable to verify timestamp for igdkmd32.sys
    *** ERROR: Module load completed but symbols could not be loaded for igdkmd32.sys
    Probably caused by : igdkmd32.sys ( igdkmd32+119b0 )
    
    Followup: MachineOwner
    ---------
    And the display driver is very old.
    Code:
    9a239000 9a736000   igdkmd32 T (no symbols)           
        Loaded symbol image file: igdkmd32.sys
        Image path: igdkmd32.sys
        Image name: igdkmd32.sys
        Timestamp:        Wed May 06 23:43:40 2009 (4A01D354)
        CheckSum:         0048DF97
        ImageSize:        004FD000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Update the Intel HD Graphics Driver, either from our forum link, Latest Intel HD Graphics Driver for Windows 7, or You may get it from Intel Download Center.
    Moreover, you may run the Intel (R) Driver Update Utility to auto detect the appropriate driver for your computer.

    Let us know the results.
      My Computer


  3. Posts : 3
    Windows 7 Ultimate x64
    Thread Starter
       #3

    Hi Arc,

    I have followed your thread and updated to the latest Intel-HD-graphics driver and did not see any immediate blue screen problem yet. I will observe this for a while and let you know more details.

    Thank you for the help!


    Arc said:
    Your BSODs are stop 0x116, a display related error.
    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 116, {85da8510, 9a24a9b0, 0, 2}
    
    *** WARNING: Unable to verify timestamp for igdkmd32.sys
    *** ERROR: Module load completed but symbols could not be loaded for igdkmd32.sys
    Probably caused by : igdkmd32.sys ( igdkmd32+119b0 )
    
    Followup: MachineOwner
    ---------
    And the display driver is very old.
    Code:
    9a239000 9a736000   igdkmd32 T (no symbols)           
        Loaded symbol image file: igdkmd32.sys
        Image path: igdkmd32.sys
        Image name: igdkmd32.sys
        Timestamp:        Wed May 06 23:43:40 2009 (4A01D354)
        CheckSum:         0048DF97
        ImageSize:        004FD000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Update the Intel HD Graphics Driver, either from our forum link, Latest Intel HD Graphics Driver for Windows 7, or You may get it from Intel Download Center.
    Moreover, you may run the Intel (R) Driver Update Utility to auto detect the appropriate driver for your computer.

    Let us know the results.
      My Computer


  4. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #4

    Yes, you need to observe it now :)
    Let us know how it goes.
      My Computer


  5. Posts : 3
    Windows 7 Ultimate x64
    Thread Starter
       #5

    Arc said:
    Yes, you need to observe it now :)
    Let us know how it goes.
    It is running perfectly now without any restarts. Thank you Arc for the help.
      My Computer


  6. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #6

    Good to know.
    For any further issue, let us know :)
      My Computer


 

  Related Discussions
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 15:50.
Find Us