Hello,
I am trying to help out a friend with one of his laptops that recently BSOD.
He is getting the error code: 0000008e.
It eventually Blue screens in normal and safe mode.
Here is the attachment to Diagnostic Tool:
Attachment 266892
Hi bancosrs
---------Code:******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* Use !analyze -v to get detailed debugging information. BugCheck 1000008E, {c0000005, 83650f15, bfe1b574, 0} *** WARNING: Unable to verify timestamp for MpFilter.sys *** ERROR: Module load completed but symbols could not be loaded for MpFilter.sys *** WARNING: Unable to verify timestamp for avgidsfilterx.sys *** ERROR: Module load completed but symbols could not be loaded for avgidsfilterx.sys Probably caused by : iaStor.sys ( iaStor+2ff15 ) Followup: MachineOwner
avgidsfilterx.sys - AVG softwareCode:Loaded symbol image file: iaStor.sys Image path: \SystemRoot\system32\drivers\iaStor.sys Image name: iaStor.sys Timestamp: Sat Nov 06 00:37:33 2010 (4CD505BD)
Uninstall AVG and install MSE
iaStor.sys - Intel Storage drivers
click on the " I accept the terms in the license agreement " to start downloading.
Update the Intel Storage drivers
Link for Dell : Drivers & Downloads | Dell US
Update the BIOS
I recommend uninstall McAfee .Code:Vendor Dell Inc. BIOS Version A08 BIOS Starting Address Segment f000 BIOS Release Date 10/18/2011
Last edited by VistaKing; 05 May 2013 at 13:54.
Friend ended up not listening to your advice. They ended up calling techsupport 3 or 4 times. Finally, the tech support guy on the fourth call ended up coming to the conclusion you did, Vista...
I am not sure how or even if they fixed it. I appreciate your time though. Might update with how they fixed it if they did to help others
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