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Windows 7: BSOD, potentially during restart and/or sleep

05 May 2013   #1
Zenith042

Windows 7 Home Premium x64
 
 
BSOD, potentially during restart and/or sleep

I've been having some BSODs while the computer is restarting or sleeping. The computer is quite new (about a week old), so I'm assuming it has something to do with drivers or windows update (I've had a few windows update errors as well).

Some bugcheck (everything I managed to pull out of them at least)
Most Recent:
The computer has rebooted from a bugcheck. The bugcheck was: 0x0000001e (0x0000000000000000, 0x0000000000000000, 0x0000000000000000, 0x0000000000000000). A dump was saved in: C:\windows\MEMORY.DMP. Report Id: 050513-46815-01.


Second most recent (Looks identical? Same problem?)
The computer has rebooted from a bugcheck. The bugcheck was: 0x0000001e (0x0000000000000000, 0x0000000000000000, 0x0000000000000000, 0x0000000000000000). A dump was saved in: C:\windows\MEMORY.DMP. Report Id: 050513-42853-01.

Attached is the renamed zip file that the SF Diagnostic Tool created


My System SpecsSystem Spec
.
06 May 2013   #2
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Hi Zenith042 welcome to SevenForums

Try to run a memtest

RAM - Test with Memtest86+

Pay attention to Part 3
My System SpecsSystem Spec
06 May 2013   #3
Zenith042

Windows 7 Home Premium x64
 
 
Memtest

I'm running the memtest now, but I'm kind of worried about configuring the sticks of ram, both because of my resoanbly low experience with this (I've only removed and replaced ram a few times, and that was with help), and the fact that I'm worried about potentially voiding the warranty.

Edit: I looked at the computer, and the entire bottom panel is one piece that cannot be removed without voiding the warranty
My System SpecsSystem Spec
.

06 May 2013   #4
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

If you don't have to take the laptop apart you will not void the warranty . If you do get errors let your manufacture know to open up an RMA .

Tip   Tip
if you send the laptop back to MSI for a memory replacement backup your data OEMs love to do a factory restore when it's not necessary



Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1E, {0, 0, 0, 0}

*** WARNING: Unable to verify timestamp for intelppm.sys
*** ERROR: Module load completed but symbols could not be loaded for intelppm.sys
=====================================================================================

Code:
kd> lm vm intelppm
start             end                 module name
fffff880`05a42000 fffff880`05a58000   intelppm T (no symbols)           
    Loaded symbol image file: intelppm.sys
    Image path: \SystemRoot\system32\DRIVERS\intelppm.sys
    Image name: intelppm.sys
    Timestamp:        Mon Jul 13 16:19:25 2009 (4A5BC0FD)
    CheckSum:         0000F4EC
    ImageSize:        00016000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

CHIPSET DRIVER - download
My System SpecsSystem Spec
07 May 2013   #5
Zenith042

Windows 7 Home Premium x64
 
 

Did a memtest, and no errors (8 passes)

Edit: Oh, that's what was wrong. Thanks for your help and time!
My System SpecsSystem Spec
07 May 2013   #6
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Overclocking

If you are overclocking any hardware, STOP. Reset any changed values back to default.

Quote:
This is overclocking software and can lead to system instability and BSOD's. Please reset all components to their stock speeds and then remove the software.
Code:
Start Menu\Programs\MSI	Public:Start Menu\Programs\MSI	Public
Start Menu\Programs\MSI\Battery Calibration	Public:Start Menu\Programs\MSI\Battery Calibration	Public
Start Menu\Programs\MSI\BurnRecovery	Public:Start Menu\Programs\MSI\BurnRecovery	Public
Start Menu\Programs\MSI\MSI Software Install	Public:Start Menu\Programs\MSI\MSI Software Install	Public
Start Menu\Programs\MSI\Super-Charger	Public:Start Menu\Programs\MSI\Super-Charger	Public
System Optimisers

Please remove the following software:
Code:
Start Menu\Programs\Advanced SystemCare 6	Public:Start Menu\Programs\Advanced SystemCare 6	Public
This software is a known cause of BSOD's. The windows 7 operating system does not require these registry cleaning software. They often tune-down rather than tune-up and can wreck the OS beyond repair. Microsoft have improved Windows 7 significantly and it is much better at organising and optimising itself than its predecessors. Check this, this and this thread for evidence.

If you feel the need to use a registry cleaning or optimisation software, most of us recommend the use of CCleaner - PC Optimization and Cleaning - Free Download but make sure you back up the registry before making letting ccleaner delete anything.

10 Tips on How to Properly Maintain Your Computer


Security App
Code:
Start Menu\Programs\avast! Free Antivirus	Public:Start Menu\Programs\avast! Free Antivirus	Public
Avast! can be a possible cause of BSOD. Remove and replace with Microsoft Security Essentials to see if it provides more stability. Uninstallers (removal tools) for common antivirus software - ESET Knowledgebase

Microsoft Security Essentials and Malwarebytes, both recommended from a strict BSOD perspective.

Microsoft Security Essentials, Free antivirus for windows

Malwarebytes Anti-Malware Free

information   Information
DO NOT start the free trial of MalwareBytes. Deselect the option when prompted.

Disk Check

Disk Check for errors on your Hard drive(s):

Disk Check

Start up

Keep less stuff at the start-up. Only anti-virus, this helps avoid driver conflicts and improves time to log in to windows.

Troubleshoot Application Conflicts by Performing a Clean Startup

Startup Programs - Change

SFC scannow

Check windows for corruption:

SFC /SCANNOW Command - System File Checker
  1. Click on the Start
  2. Scroll to Accessories
  3. Select Command Prompt > Right click and Run as Administrator
  4. Type
    Code:
    SFC /scannow
My System SpecsSystem Spec
07 May 2013   #7
Zenith042

Windows 7 Home Premium x64
 
 

Quote:
Quote:
This is overclocking software and can lead to system instability and BSOD's. Please reset all components to their stock speeds and then remove the software.
Code:
Start Menu\Programs\MSI Public:Start Menu\Programs\MSI Public Start Menu\Programs\MSI\Battery Calibration Public:Start Menu\Programs\MSI\Battery Calibration Public Start Menu\Programs\MSI\BurnRecovery Public:Start Menu\Programs\MSI\BurnRecovery Public Start Menu\Programs\MSI\MSI Software Install Public:Start Menu\Programs\MSI\MSI Software Install Public Start Menu\Programs\MSI\Super-Charger Public:Start Menu\Programs\MSI\Super-Char
What are the listed programs here supposed to mean?A battery calibrator, something that recovers burns apparenrtly, something that charges usb appliances faster,and some random MSI software.
My System SpecsSystem Spec
08 May 2013   #8
Zenith042

Windows 7 Home Premium x64
 
 

Quote   Quote: Originally Posted by VistaKing View Post
If you don't have to take the laptop apart you will not void the warranty . If you do get errors let your manufacture know to open up an RMA .

Tip   Tip
if you send the laptop back to MSI for a memory replacement backup your data OEMs love to do a factory restore when it's not necessary



Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1E, {0, 0, 0, 0}

*** WARNING: Unable to verify timestamp for intelppm.sys
*** ERROR: Module load completed but symbols could not be loaded for intelppm.sys
=====================================================================================

Code:
kd> lm vm intelppm
start             end                 module name
fffff880`05a42000 fffff880`05a58000   intelppm T (no symbols)           
    Loaded symbol image file: intelppm.sys
    Image path: \SystemRoot\system32\DRIVERS\intelppm.sys
    Image name: intelppm.sys
    Timestamp:        Mon Jul 13 16:19:25 2009 (4A5BC0FD)
    CheckSum:         0000F4EC
    ImageSize:        00016000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
CHIPSET DRIVER - download
As to the chipset driver, when I attempted to install it, it said that my system did not meet requirements. Venturing into intel's website, I discovered that the linked driver is, in fact, an older version of the one i currently have. Should I be downgrading it? If so, how would one go about doing this?
My System SpecsSystem Spec
08 May 2013   #9
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Wouldn't recommend downgrading a chipset driver .
My System SpecsSystem Spec
08 May 2013   #10
Zenith042

Windows 7 Home Premium x64
 
 

So.... I removed ASC 6, installed Malwarebytes, removed a bunch of startup things, ran a disk check and SFC, and degragmented.
I haven't had any BSODs since, so I guess it was either caused by ASC6?
My System SpecsSystem Spec
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 BSOD, potentially during restart and/or sleep




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