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Windows 7: BSOD Random Occurances

06 May 2013   #1
MoveLicrosoft

Windows 7 Home Premium 64 Bit
 
 
BSOD Random Occurances

It has been happening for a month or so. I can be doing virtually anything and my computer will freeze up and die. I usually have Skype, Spotify, or Youtube up when it happens if that helps any. I read your tutorial and I have the attached dump files requested. I would appreciate any help this is really grinding my gears. Also is there any chance this could be an atikmpag.sys problem?


My System SpecsSystem Spec
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06 May 2013   #2
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

atikmpag.sys - Your video card driver . Update your Video Card

Install only the Driver Display
My System SpecsSystem Spec
06 May 2013   #3
Northernsoul55

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

Hi,
from your crash logs:
Code:
 
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 116, {fffffa800bd71010, fffff88004942f5c, 0, 2}
Code:
 
Unable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+6f5c )
STOP 0x00000116: VIDEO_TDR_ERROR
Usual causes: Video driver, overheating, bad video card, ?BIOS, ?Power to card
Firstly update your ATI video driver, then see if issue remains?:
(Note: Only install the driver)

http://support.amd.com/us/Pages/AMDSupportHub.aspx

If your issue remains after driver update, Please follow this guide in order to troubleshoot your issue:

http://www.sevenforums.com/crash-lockup-debug-how/63320-stop-0x116-video_tdr_error-troubleshooting.html

You also have MSE and Mcafee Installed, it is advisable only to run one AV
at any one time as it could cause issues, please remove mcafee:

http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe
http://service.mcafee.com/FAQDocument.aspx?id=TS101331

Post back any progress

Cheers
Dave
My System SpecsSystem Spec
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06 May 2013   #4
MoveLicrosoft

Windows 7 Home Premium 64 Bit
 
 

  1. I went to the first link that you posted and I was unable to install a driver because it said it was no compatible with my hardware.
  2. Clicked on the second link I am just hitting dead ends not sure what to do next. I can update BIOS. I installed some updates for drivers off of HP's website but I am still experiencing crashes. The main trigger seems to be YouTube videos.
My System SpecsSystem Spec
06 May 2013   #5
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

What is the model of your HP ?
My System SpecsSystem Spec
06 May 2013   #6
MoveLicrosoft

Windows 7 Home Premium 64 Bit
 
 

Quote   Quote: Originally Posted by VistaKing View Post
What is the model of your HP ?
HP Pavilion dv7 Notebook PC
My System SpecsSystem Spec
06 May 2013   #7
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Ok now I just need the rest of the model . Look underneath of the laptop.
My System SpecsSystem Spec
08 May 2013   #8
MoveLicrosoft

Windows 7 Home Premium 64 Bit
 
 

Quote   Quote: Originally Posted by VistaKing View Post
Ok now I just need the rest of the model . Look underneath of the laptop.
Not quite sure what you are asking for.
My System SpecsSystem Spec
08 May 2013   #9
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

For me to give you the correct driver for your laptop. I need the entire model of the HP laptop. You said its a HP dv7 there should be numbers after the (-) under neath the laptop
My System SpecsSystem Spec
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