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Windows 7: Repeated BSOD error 0x0000001e, even after factory reset

15 May 2013   #31
Britton30
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

Could you make a wider shot of the damaged area?


My System SpecsSystem Spec
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15 May 2013   #32
sharona

Windows 7 Professional SP1 64 bit
 
 

How's this? Let me know if you need other shots.

Attachment 268259
My System SpecsSystem Spec
16 May 2013   #33
Britton30
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

thanks Sharona. If I am seeing it right it looks like the right rear corner that got whacked? What connectors are there? From what I can see the laptop may have been dropped and tape was put on it after.
This is a guess, but I suspect some motherboard component was damaged or the board cracked.

From what I can understand of all the reports (I'm NOT a BSOD guy) your laptop in is great shape, but won't work. If it was dropped while running I think chkdsk would have shown some errors. If indeed the board is damaged that may explain the different debug codes too.

At this point it may be worthwhile to do a fresh install, you would have to download a driver for the wireless (WLAN) and wired (LAN) adapters and save them. w7 should fill the others in. Clean Install : Factory COA Activation Key
My System SpecsSystem Spec
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16 May 2013   #34
sharona

Windows 7 Professional SP1 64 bit
 
 

Thanks, Britton! According to the specs sheet here - Manuals and Documents for Vostro 3550 | Dell US - for Dell Vostro 3550, the possible affected areas are two USB 3.0 slots, the security slot(?), and the ethernet slot. Internally, it looks like the only thing in that area is the I/O board and possibly a WLAN card.

Last night, I reset the laptop to factory settings to get a backup image of that, in case the owner needed it in the future for some reason. Then, I did a clean, no-frills Win7 install per SF's tutorial. I'm about to install the network driver and go from there.
My System SpecsSystem Spec
16 May 2013   #35
Britton30
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

Let us know how it runs after the clean install.
Any part of the mainboard that is damaged can effect many things. Everything is inter-connected and a component on the other side of it may have its connections routed through the damaged part.
My System SpecsSystem Spec
16 May 2013   #36
sharona

Windows 7 Professional SP1 64 bit
 
 

Okay, so, I'm currently running a clean install of Win7 from an install disc. The only driver I've manually installed that didn't come in with the installation was for WiFi. I let Windows do some updates. I installed Microsoft Security Essentials, and here's where I hit a snag. MSE quickly detected the Trojan Alureon.A virus. I let MSE do what it could, then when it told me to use a Windows Defender disc because the virus couldn't be fully removed, I did a quick google search. I saw suggestions to also install MalwareBytes and try that. MB didn't detect anything. Further research said to try Kapersky's TDSSKiller.exe, which I did. After a reboot, it seemed to have taken care of it. However, MSE showed that it had quarantined a slew of viruses with the name Alureon with them, which I told it to remove. I restarted a couple times to make sure MSE gave me the all clear, which it did. I've looked up info on Alureon, though, and it seems to be persistent. So, that leads me to my questions re: next steps:

1. Would the Alureon have caused the BSODs?
2. Am I out of the woods with Alureon, or do I need to do something else, like fix the boot record or format or something? I've seen various suggestions.

I'll proceed in getting the laptop's drivers and programs reinstalled after I hear back from you guys on the virus issue.

Thanks in advance!
My System SpecsSystem Spec
16 May 2013   #37
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Yes, Virus and rootkits can cause BSOD's. I have requested a security expert to take a look at your thread.!
My System SpecsSystem Spec
16 May 2013   #38
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Hi sharina ,

Create a new thread in System Security thread .

Note : I am not the security expert KoolKat77 requested .
My System SpecsSystem Spec
17 May 2013   #39
Britton30
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

I'm not the security expert, but here's the Windows Defender offline steps, it's fairly good.
Windows Defender Offline

The ESET online is a good one too, it'll take some time to download its updates.
Free Online Virus Scanner | ESET
My System SpecsSystem Spec
17 May 2013   #40
sharona

Windows 7 Professional SP1 64 bit
 
 

I posted a thread here per VistaKing's suggestion. Still getting the all clear from all program scans.
My System SpecsSystem Spec
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