BSOD when booting laptop from sleep


  1. Posts : 5
    Windows 7 64 bit
       #1

    BSOD when booting laptop from sleep


    Hello everyone, this is my first post on here :)

    I recently tried to start up my laptop from sleep mode, just opening the lid, and it started up normally and I entered my password like normal, but once the desktop loaded it went to the blue screen. I didn't have any time to read the error codes because I wasn't looking at the computer at first, and just caught it at the end of the BSOD.

    I looked at some of the info in BlueScreenView and it said the problem might be with ntoskrnl.exe, if that is any help.

    Any help is greatly appreciated!
      My Computer


  2. Posts : 6,830
    Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
       #2

    Lets run a SFC /scannow

    Open an elevated command prompt . Click on the button type CMD inside Search programs and files . Right click on CMD under Programs (1) choose Run as administrator . On the User Access Control window click on the Yes button . Command Prompt opens to C:\Windows\System32>_

    Type

    SFC /scannow


    Press <ENTER>

    If it locates any corrupted files upload the CBS.log file
      My Computer


  3. Posts : 5
    Windows 7 64 bit
    Thread Starter
       #3

    I ran the scan and when it finished it said "Windows Resource Protection did not find any integrity violations."
      My Computer


  4. Posts : 6,830
    Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
       #4

    That is good .

    Lets run a memory test

    RAM - Test with Memtest86+

    Take a close look at Part 3 if any Errors come up
      My Computer


  5. Posts : 5
    Windows 7 64 bit
    Thread Starter
       #5

    Okay I'll have to run this overnight cause I have some work to finish up first and I will post the results in the morning ASAP.

    Thank you for your help
      My Computer


  6. Posts : 6,830
    Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
       #6

    It's better if you run it overnight

    Uninstall These programs

    Code:
    avast! Free Antivirus
    DAEMON Tools Lite
    Spybot - Search & Destroy 2
    Install MSE instead of AVAST
    Last edited by VistaKing; 06 May 2013 at 22:30.
      My Computer


  7. Posts : 5
    Windows 7 64 bit
    Thread Starter
       #7

    Okay so I ran the memory test overnight, and it didn't get through the full 7 tests like the post you linked said, but it went through 5 and didn't give any errors. (I can run it again tonight if 7 tests are really needed)

    Also I uninstalled those programs you listed.
      My Computer


  8. Posts : 6,830
    Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
       #8

    Looking at your dump file . AVast was causing your BSODs


    Code:
    SYMBOL_STACK_INDEX:  2
    
    SYMBOL_NAME:  nt!KiSystemServiceExit+245
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: nt
    
    IMAGE_NAME:  ntkrnlmp.exe
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  5147d9c6
    
    FAILURE_BUCKET_ID:  X64_RAISED_IRQL_FAULT_AvastSvc.exe_nt!KiSystemServiceExit+245
    
    BUCKET_ID:  X64_RAISED_IRQL_FAULT_AvastSvc.exe_nt!KiSystemServiceExit+245
    
    Followup: MachineOwner
      My Computer


  9. Posts : 10,796
    Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
       #9

    Pleonasm said:
    Hello everyone, this is my first post on here :)

    I recently tried to start up my laptop from sleep mode, just opening the lid, and it started up normally and I entered my password like normal, but once the desktop loaded it went to the blue screen. I didn't have any time to read the error codes because I wasn't looking at the computer at first, and just caught it at the end of the BSOD.

    I looked at some of the info in BlueScreenView and it said the problem might be with ntoskrnl.exe, if that is any help.

    Any help is greatly appreciated!
    Startup from sleep, or from hibernation?
      My Computer


  10. Posts : 5
    Windows 7 64 bit
    Thread Starter
       #10

    VistaKing said:
    Looking at your dump file . AVast was causing your BSODs


    Code:
    SYMBOL_STACK_INDEX:  2
    
    SYMBOL_NAME:  nt!KiSystemServiceExit+245
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: nt
    
    IMAGE_NAME:  ntkrnlmp.exe
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  5147d9c6
    
    FAILURE_BUCKET_ID:  X64_RAISED_IRQL_FAULT_AvastSvc.exe_nt!KiSystemServiceExit+245
    
    BUCKET_ID:  X64_RAISED_IRQL_FAULT_AvastSvc.exe_nt!KiSystemServiceExit+245
    
    Followup: MachineOwner
    Ohh wow okay well I uninstalled Avast so hopefully the BSOD won't happen again. Thanks for your help!


    Kaktussoft said:
    Startup from sleep, or from hibernation?
    I think it might have been hibernate actually, sorry for misleading title, I forgot I actually changed that a couple days ago lol.
      My Computer


 

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