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Windows 7: BSOD when in Skype video call

07 May 2013   #1
Jake0Kulp

Windows 7 x64
 
 
BSOD while in game (Fallout:NV)

Hey, I've been recently encountering some rude disconnectedness during most of my Skype calls. Over the past few weeks I've had about 6 BSOD's and 4 of them occurred while in a Skype video call. The other two were video driver related and haven't occurred since (from what I believe)

Just a warning that I'm not extremely good with Tech vocabulary so dumbing it down a bit will be appreciated.


My System SpecsSystem Spec
.
07 May 2013   #2
cipley

Windows 7
 
 

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck D1, {1200007, 2, 1, fffff8800511483e}

Unable to load image \SystemRoot\system32\drivers\cmudaxp.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for cmudaxp.sys
*** ERROR: Module load completed but symbols could not be loaded for cmudaxp.sys
Probably caused by : cmudaxp.sys ( cmudaxp+5983e )

Followup: MachineOwner
---------
cmudaxp.sys looks like refers to your ASUS Xonar DG Audio Device

Code:
-------------
Sound Devices
-------------
            Description: Speakers (ASUS Xonar DG Audio Device)
 Default Sound Playback: Yes
 Default Voice Playback: Yes
            Hardware ID: PCI\VEN_13F6&DEV_8788&SUBSYS_84671043&REV_00
        Manufacturer ID: 1
             Product ID: 100
                   Type: WDM
            Driver Name: cmudaxp.sys
         Driver Version: 5.12.0001.0008 (English)
      Driver Attributes: Final Retail
            WHQL Logo'd: n/a
          Date and Size: 3/10/2011 03:44:16, 2725376 bytes
            Other Files: 
        Driver Provider: ASUSTeK
         HW Accel Level: Basic
              Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
 Static/Strm HW 3D Bufs: 0, 0
              HW Memory: 0
       Voice Management: No
 EAX(tm) 2.0 Listen/Src: No, No
   I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
Latest version is Version 7.12.8.1794
Should update those: ASUSTeK driver download page
My System SpecsSystem Spec
08 May 2013   #3
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

In addition to the above:

Overclocking

If you are overclocking any hardware, STOP. Reset any changed values back to default.

Quote:
Code:
Start Menu\Programs\ASUS	Public:Start Menu\Programs\ASUS	Public
Start Menu\Programs\ASUS\AI Suite II	Public:Start Menu\Programs\ASUS\AI Suite II	Public
Start Menu\Programs\ASUS Xonar DG Audio	Public:Start Menu\Programs\ASUS Xonar DG Audio	Public
This is overclocking software and can lead to system instability and BSOD's. Please reset all components to their stock speeds and then remove the software.
Code:
Start Menu\Programs\avast! Free Antivirus	Public:Start Menu\Programs\avast! Free Antivirus	Public
Start Menu\Programs\AVG	Public:Start Menu\Programs\AVG	Public
Security App

Running two antivirus software is never a good idea. Remove Avast! and AVG and replace with Microsoft Security Essentials to see if it provides more stability. Uninstallers (removal tools) for common antivirus software - ESET Knowledgebase

Microsoft Security Essentials and Malwarebytes, both recommended from a strict BSOD perspective.

Microsoft Security Essentials, Free antivirus for windows

Malwarebytes Anti-Malware Free


information   Information
DO NOT start the free trial of MalwareBytes. Deselect the option when prompted.

Please run these tests and report back the results

1. SFC /scannow to check windows for corruption - SFC /SCANNOW Command - System File Checker
2. Disk check for errors on the hard drive - Disk Check
3. Troubleshoot applications by a clean boot - Troubleshoot Application Conflicts by Performing a Clean Startup
4. Memtest86+ paying close attention to part 3 - RAM - Test with Memtest86+
5. Hard drive test from HDD mfg website - Hard Drive Diagnostic Procedure

Hope this helps for now, good luck.
My System SpecsSystem Spec
.

12 Jun 2013   #4
Jake0Kulp

Windows 7 x64
 
 
More issues D:

Hey there guys, I've been going along fine for a while now but have recently encoutered a couple crashes that I've logged for you and need someone to take a look at, thanks!

EDIT:
Crashed once more, please I would like some help with this, it's getting a bit bothersome :/
This crash was NOT while playing Fallout so I believe it may be from something else.
My System SpecsSystem Spec
15 Jun 2013   #5
Jake0Kulp

Windows 7 x64
 
 

Hey guys no good signs since my recent post, only two more crashes, and those were complete freezes. Need help ASAP!
My System SpecsSystem Spec
15 Jun 2013   #6
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Have you followed anything from post 3.

A "stop 0x124" is fundamentally different to many other types of bluescreens because it stems from a hardware complaint.

Tip   Tip
Stop 0x124 minidumps contain very little practical information, and it is therefore necessary to approach the problem as a case of hardware in an unknown state of distress.

You can read more on this error and what to try here... Stop 0x124 - what it means and what to try: Stop 124 Troubleshooting Strategy


Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, fffffa80103b8028, f2000040, 10005}

Probably caused by : GenuineIntel

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa80103b8028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000f2000040, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000010005, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------


BUGCHECK_STR:  0x124_GenuineIntel

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

PROCESS_NAME:  chrome.exe

CURRENT_IRQL:  f

STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: GenuineIntel

IMAGE_NAME:  GenuineIntel

DEBUG_FLR_IMAGE_TIMESTAMP:  0

FAILURE_BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_MAE

BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_MAE

Followup: MachineOwner
---------

1: kd> !errrec fffffa80103b8028
===============================================================================
Common Platform Error Record @ fffffa80103b8028
-------------------------------------------------------------------------------
Record Id     : 01ce67b6b7380e08
Severity      : Fatal (1)
Length        : 864
Creator       : Microsoft
Notify Type   : Machine Check Exception
Timestamp     : 6/13/2013 23:58:13 (UTC)
Flags         : 0x00000000

===============================================================================
Section 0     : Processor Generic
-------------------------------------------------------------------------------
Descriptor    @ fffffa80103b80a8
Section       @ fffffa80103b8180
Offset        : 344
Length        : 192
Flags         : 0x00000001 Primary
Severity      : Fatal

Proc. Type    : x86/x64
Instr. Set    : x64
Error Type    : Micro-Architectural Error
Flags         : 0x00
CPU Version   : 0x00000000000306a9
Processor ID  : 0x0000000000000002

===============================================================================
Section 1     : x86/x64 Processor Specific
-------------------------------------------------------------------------------
Descriptor    @ fffffa80103b80f0
Section       @ fffffa80103b8240
Offset        : 536
Length        : 64
Flags         : 0x00000000
Severity      : Fatal

Local APIC Id : 0x0000000000000002
CPU Id        : a9 06 03 00 00 08 10 02 - bf e3 9a 7f ff fb eb bf
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00

===============================================================================
Section 2     : x86/x64 MCA
-------------------------------------------------------------------------------
Descriptor    @ fffffa80103b8138
Section       @ fffffa80103b8280
Offset        : 600
Length        : 264
Flags         : 0x00000000
Severity      : Fatal

Error         : Unknown (Proc 1 Bank 0)
  Status      : 0xf200004000010005
My System SpecsSystem Spec
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 BSOD when in Skype video call




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