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Windows 7: BSOD from volsnap.sys

07 May 2013   #1
dlrubin

Vindows 7 Enterprise
 
 
BSOD from volsnap.sys

Hi

I've searched the web for solving BSOD related to volsnap.sys. It happens sporadically while the machine is on but I'm not doing something. Attached is output of the SF Diagnostic Tool. I searched the web on this, and I don't have TrendMicro installed. I've tried doing a sfc /scannow as well as a full chkdsk.
I welcome suggestions.

Thanks all


My System SpecsSystem Spec
.
07 May 2013   #2
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

dlrubin

What virus software do you have ?
My System SpecsSystem Spec
07 May 2013   #3
cipley

Windows 7
 
 

Is your machine a corporation's server?

Code:
Host Name:                 RUBIN-VPC1
OS Name:                   Microsoft Windows 7 Enterprise 
OS Version:                6.1.7601 Service Pack 1 Build 7601
OS Manufacturer:           Microsoft Corporation
OS Configuration:          Standalone Workstation
OS Build Type:             Multiprocessor Free
Registered Owner:          rubin
Registered Organization:   
Product ID:                55041-011-1484407-86520
Original Install Date:     12/16/2011, 12:09:44 PM
System Boot Time:          5/7/2013, 6:15:56 PM
System Manufacturer:       Parallels Software International Inc.
System Model:              Parallels Virtual Platform
System Type:               X86-based PC
My System SpecsSystem Spec
.

07 May 2013   #4
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

More like a Mac running Windows 7 inside Parallels BUT I could be wrong


Lets run a MGADiag

Please download MGADiag and save it to your desktop.

Double click icon on your desktop.

Click on the button

Click on the button

Paste the log inside the box . Highlight all of the text then code wrap by pressing on the # icon on the top .
My System SpecsSystem Spec
08 May 2013   #5
dlrubin

Vindows 7 Enterprise
 
 

Quote   Quote: Originally Posted by VistaKing View Post
dlrubin

What virus software do you have ?
I have Sophos V. 10.2. It's provided to everyone in my organization.
My System SpecsSystem Spec
13 May 2013   #6
dlrubin

Vindows 7 Enterprise
 
 

Hi
Here is the output from that:
Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-*****-*****-6X7XQ
Windows Product Key Hash: MfmDvTvLudoxGvGQsjwLVqDuMwo=
Windows Product ID: 55041-011-1484407-86520
Windows Product ID Type: 6
Windows License Type: Volume MAK
Windows OS version: 6.1.7601.2.00010100.1.0.004
ID: {000CAB8F-C1F9-4307-AE60-0097BCBF2829}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Enterprise
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.130318-1533
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{000CAB8F-C1F9-4307-AE60-0097BCBF2829}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.004</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-BBBBB</PKey><PID>55041-011-1484407-86520</PID><PIDType>6</PIDType><SID>S-1-5-21-1318862582-933611704-3812935670</SID><SYSTEM><Manufacturer>Parallels Software International Inc.</Manufacturer><Model>Parallels Virtual Platform</Model></SYSTEM><BIOS><Manufacturer>Parallels Software International Inc.</Manufacturer><Version>8.0.18483.860857</Version><SMBIOSVersion major="2" minor="3"/><Date>20071026000000.000000+000</Date></BIOS><HWID>1DCB3C07018400F4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Enterprise edition
Description: Windows Operating System - Windows(R) 7, VOLUME_MAK channel
Activation ID: 9abf5984-9c16-46f2-ad1e-7fe15931a8dd
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 55041-00172-011-148440-03-1033-7601.0000-3602011
Installation ID: 013651486625202661587802853055965870113240694926512965
Processor Certificate URL: SpcService Web Service
Machine Certificate URL: RacService Web Service
Use License URL: UseLicenseService Web Service
Product Key Certificate URL: PkcService Web Service
Partial Product Key: 6X7XQ
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 5/13/2013 2:09:59 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x80072EE7
HealthStatus: 0x0000000000000000
Event Time Stamp: 3:13:2013 15:13
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: OgAAAAIABAABAAIAAQABAAAAAwABAAEAeqhmIk40TFwSmFj+YC+OqfQ9BoXOcN6I+kdgxrRn4kc6uw==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            PRLS          PRLS_OEM
  FACP            PRLS          PRLS_OEM
  WAET            PRLS          PRLS_OEM
My System SpecsSystem Spec
13 May 2013   #7
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

dlrubin

Where did you get the Windows 7 Enterprise key ?
My System SpecsSystem Spec
13 May 2013   #8
dlrubin

Vindows 7 Enterprise
 
 
BSOD from volsnap.sys

From my university purchasing dept. It's a volume license.
My System SpecsSystem Spec
15 May 2013   #9
dlrubin

Vindows 7 Enterprise
 
 

Hi, so is my BSOD issue related to windows license or is it something else? The BSOD happens intermittently, while the computer is idle and I'm not doing anything in particular..
thanks
My System SpecsSystem Spec
15 May 2013   #10
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Can you upload the new dmp file . The version you have of Windows is not a salable version . I would see if you could get a refund and purchase another version . Home Premium , Professional or Ultimate . Ultimate is Home Premium and Professional in one .
My System SpecsSystem Spec
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 BSOD from volsnap.sys




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