BSOD when i play, error 0x116

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  1. maverickpkr
    Posts : 9
    Windows 7 Ultimate x64
       New #1

    BSOD when i play, error 0x116


    Hi guys

    I bought a computer recently. While playing games like Dead Island or Age of Empires my computer crashes and reboots.

    I have a video card NVIDIA GeForce GTX 670 with all updated drivers.

    All specifications can be found on my computer to my profile

    Sorry for the poor English.

    I attach the file with all the information hoping you can help me.

    If you need other information just ask
      My Computer
    Quote Quote

  3. cipley
    Posts : 181
    Windows 7
       New #2

    Code:
    *******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa8013882130, fffff88004fb367c, ffffffffc000009a, 4}

Unable to load image \SystemRoot\system32\DRIVERS\VirtuWDDM.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for VirtuWDDM.sys
*** ERROR: Module load completed but symbols could not be loaded for VirtuWDDM.sys
Probably caused by : VirtuWDDM.sys ( VirtuWDDM+867c )

Followup: MachineOwner
    Update the Virtu WDDM driver: lucidlogix with GPU Solution

    @Northernsoul
    any ideas?
      My Computer
    Quote Quote

  4. maverickpkr
    Posts : 9
    Windows 7 Ultimate x64
    Thread Starter
       New #3

    cipley said:
    Code:
    *******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa8013882130, fffff88004fb367c, ffffffffc000009a, 4}

Unable to load image \SystemRoot\system32\DRIVERS\VirtuWDDM.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for VirtuWDDM.sys
*** ERROR: Module load completed but symbols could not be loaded for VirtuWDDM.sys
Probably caused by : VirtuWDDM.sys ( VirtuWDDM+867c )

Followup: MachineOwner
    Update the Virtu WDDM driver: lucidlogix with GPU Solution

    @Northernsoul
    any ideas?
    Ty for support.

    Unfortunately I uninstalled VIRTU time ago

    How do I upgrade this program?

    I have not found link to download virtu
      My Computer
    Quote Quote

  6. Northernsoul55
    Posts : 2,014
    Windows 7 Professional 64bit
       New #4

    Hi,

    Code:
     
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 116, {fffffa8013882130, fffff88004fb367c, ffffffffc000009a, 4}
Unable to load image \SystemRoot\system32\DRIVERS\VirtuWDDM.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for VirtuWDDM.sys
*** ERROR: Module load completed but symbols could not be loaded for VirtuWDDM.sys
Probably caused by : VirtuWDDM.sys ( VirtuWDDM+867c )
    STOP 0x00000116: VIDEO_TDR_ERROR
    Usual causes: Video driver, overheating, bad video card, ?BIOS, ?Power to card
    Please carefully follow this troubleshooting guide:

    https://www.sevenforums.com/crash-lockup-debug-how/63320-stop-0x116-video_tdr_error-troubleshooting.html
    -----------------------------------------------------------------------------------
    Also uninstall Daemon tools as it is well known for BSOD.

    Start > click on Computer > Uninstall or change a program > choose Daemon tools.
    Reboot.
    Once uninstalled please go here and remove the SPTD driver itself with this tool:

    http://www.duplexsecure.com/en/downloads

       Warning
    If the uninstall button is grayed out when you run the program you dont need
    to do anything and can close the window, if it is not click it and allow it to run.
    DO NOT click the install button as it will install a driver known to cause BSODs
    onto your system.


    Code:
    Faulting Driver: VirtuWDDM.sys
Refers to: VIRTU LucidInterop WDDM Driver by LucidLogix
Dated: Mon Mar 12 08:55:57 2012
    Update here: lucidlogix with GPU Solution
    If you cant update the driver uninstall the program.

    Code:
    Driver: xusb21.sys   
Dated: Thu Aug 13 23:10:17 2009
Refers to: XBox USB wireless controller 
BSOD issues in Win7 with 2009 driver (found in mid-2012)
    Update website: Software Downloads | Microsoft Hardware

    Post back any progress.

    cheers

    Dave
      My Computer
    Quote Quote

  7. cipley
    Posts : 181
    Windows 7
       New #5

    well, must be the leftovers from the previous installation.
    take a look over here to clean them up:
    Drivers - Clean Left over Files after Uninstalling

    cheers
      My Computer
    Quote Quote

  8. Northernsoul55
    Posts : 2,014
    Windows 7 Professional 64bit
       New #6

    Hi just to add, if program is removed then as Cipley rightly stated
    this is a leftover driver from the program, if you have trouble removing
    you can do it manually, to remove please navigate to:

    1. C:\windows\system32\drivers and locate the driver VirtuWDDM.sys
    2. Right click and rename to VirtuWDDM.sys.old
    3. Reboot.
    4. If no issues arise after go back to drivers folder and right-click and delete.
      My Computer
    Quote Quote

  10. maverickpkr
    Posts : 9
    Windows 7 Ultimate x64
    Thread Starter
       New #7

    ok guys I tried to reinstall VIRTU but the problem was always the same so I decided to delete it completely ( following yours instructions )


    I tried to play but it has crashed again but this time it seems that the problematic file is another.

    I attach a new file for details

    Ty in advance
      My Computer
    Quote Quote

  11. Northernsoul55
    Posts : 2,014
    Windows 7 Professional 64bit
       New #8

    The VirtuWDDM.sys driver is still on your system.

    Also logs show issue is same, please follow previous instructions.

    cheers

    Dave
      My Computer
    Quote Quote

  12. maverickpkr
    Posts : 9
    Windows 7 Ultimate x64
    Thread Starter
       New #9

    now I think I have deleted the file completely VirtuWDDM.sys (I renamed before and then I deleted as you suggested) but the file is not found in the directory C: \ windows \ system32 \ drivers but in C: program

    I hope I have done everything correctly

    Unfortunately, the computer crashes again when i play, i attach the log again, also i paste the log of the program "whocrashed", i think it is can be useful

    crash dump file: C:\Windows\Minidump\050813-9516-01.dmp
    This was probably caused by the following module: nvlddmkm.sys (nvlddmkm+0x931F60)
    Bugcheck code: 0x116 (0xFFFFFA801378D010, 0xFFFFF88005D61F60, 0xFFFFFFFFC000009A, 0x4)
    Error: VIDEO_TDR_ERROR
    file path: C:\Windows\system32\drivers\nvlddmkm.sys
    product: NVIDIA Windows Kernel Mode Driver, Version 311.06
    company: NVIDIA Corporation
    description: NVIDIA Windows Kernel Mode Driver, Version 311.06
    Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
    A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: nvlddmkm.sys (NVIDIA Windows Kernel Mode Driver, Version 311.06 , NVIDIA Corporation).
      My Computer
    Quote Quote

  13. cipley
    Posts : 181
    Windows 7
       New #10

    Code:
    *******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa801378d010, fffff88005d61f60, ffffffffc000009a, 4}

*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+931f60 )

Followup: MachineOwner
---------

3: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
    still the same errors I see
    proceed with Northernsoul's suggestion on Post #4, see if it can help
      My Computer
    Quote Quote

 
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