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Windows 7: BSOD when i play, error 0x116

08 May 2013   #1
maverickpkr

Windows 7 Ultimate x64
 
 
BSOD when i play, error 0x116

Hi guys

I bought a computer recently. While playing games like Dead Island or Age of Empires my computer crashes and reboots.

I have a video card NVIDIA GeForce GTX 670 with all updated drivers.

All specifications can be found on my computer to my profile

Sorry for the poor English.

I attach the file with all the information hoping you can help me.

If you need other information just ask


My System SpecsSystem Spec
.

08 May 2013   #2
cipley

Windows 7
 
 

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa8013882130, fffff88004fb367c, ffffffffc000009a, 4}

Unable to load image \SystemRoot\system32\DRIVERS\VirtuWDDM.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for VirtuWDDM.sys
*** ERROR: Module load completed but symbols could not be loaded for VirtuWDDM.sys
Probably caused by : VirtuWDDM.sys ( VirtuWDDM+867c )

Followup: MachineOwner
Update the Virtu WDDM driver: lucidlogix with GPU Solution

@Northernsoul
any ideas?
My System SpecsSystem Spec
08 May 2013   #3
maverickpkr

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by cipley View Post
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa8013882130, fffff88004fb367c, ffffffffc000009a, 4}

Unable to load image \SystemRoot\system32\DRIVERS\VirtuWDDM.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for VirtuWDDM.sys
*** ERROR: Module load completed but symbols could not be loaded for VirtuWDDM.sys
Probably caused by : VirtuWDDM.sys ( VirtuWDDM+867c )

Followup: MachineOwner
Update the Virtu WDDM driver: lucidlogix with GPU Solution

@Northernsoul
any ideas?
Ty for support.

Unfortunately I uninstalled VIRTU time ago

How do I upgrade this program?

I have not found link to download virtu
My System SpecsSystem Spec
.


08 May 2013   #4
Northernsoul55

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

Hi,

Code:
 
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 116, {fffffa8013882130, fffff88004fb367c, ffffffffc000009a, 4}
Unable to load image \SystemRoot\system32\DRIVERS\VirtuWDDM.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for VirtuWDDM.sys
*** ERROR: Module load completed but symbols could not be loaded for VirtuWDDM.sys
Probably caused by : VirtuWDDM.sys ( VirtuWDDM+867c )
STOP 0x00000116: VIDEO_TDR_ERROR
Usual causes: Video driver, overheating, bad video card, ?BIOS, ?Power to card
Please carefully follow this troubleshooting guide:

http://www.sevenforums.com/crash-lockup-debug-how/63320-stop-0x116-video_tdr_error-troubleshooting.html
-----------------------------------------------------------------------------------
Also uninstall Daemon tools as it is well known for BSOD.

Start > click on Computer > Uninstall or change a program > choose Daemon tools.
Reboot.
Once uninstalled please go here and remove the SPTD driver itself with this tool:

http://www.duplexsecure.com/en/downloads

warning   Warning
If the uninstall button is grayed out when you run the program you dont need
to do anything and can close the window, if it is not click it and allow it to run.
DO NOT click the install button as it will install a driver known to cause BSODs
onto your system.


Code:
Faulting Driver: VirtuWDDM.sys
Refers to: VIRTU LucidInterop WDDM Driver by LucidLogix
Dated: Mon Mar 12 08:55:57 2012
Update here: lucidlogix with GPU Solution
If you cant update the driver uninstall the program.

Code:
Driver: xusb21.sys   
Dated: Thu Aug 13 23:10:17 2009
Refers to: XBox USB wireless controller 
BSOD issues in Win7 with 2009 driver (found in mid-2012)
Update website: Software Downloads | Microsoft Hardware

Post back any progress.

cheers

Dave
My System SpecsSystem Spec
08 May 2013   #5
cipley

Windows 7
 
 

well, must be the leftovers from the previous installation.
take a look over here to clean them up:
Drivers - Clean Left over Files after Uninstalling

cheers
My System SpecsSystem Spec
08 May 2013   #6
Northernsoul55

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

Hi just to add, if program is removed then as Cipley rightly stated
this is a leftover driver from the program, if you have trouble removing
you can do it manually, to remove please navigate to:

1. C:\windows\system32\drivers and locate the driver VirtuWDDM.sys
2. Right click and rename to VirtuWDDM.sys.old
3. Reboot.
4. If no issues arise after go back to drivers folder and right-click and delete.
My System SpecsSystem Spec
08 May 2013   #7
maverickpkr

Windows 7 Ultimate x64
 
 

ok guys I tried to reinstall VIRTU but the problem was always the same so I decided to delete it completely ( following yours instructions )


I tried to play but it has crashed again but this time it seems that the problematic file is another.

I attach a new file for details

Ty in advance
My System SpecsSystem Spec
08 May 2013   #8
Northernsoul55

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

The VirtuWDDM.sys driver is still on your system.

Also logs show issue is same, please follow previous instructions.

cheers

Dave
My System SpecsSystem Spec
08 May 2013   #9
maverickpkr

Windows 7 Ultimate x64
 
 

now I think I have deleted the file completely VirtuWDDM.sys (I renamed before and then I deleted as you suggested) but the file is not found in the directory C: \ windows \ system32 \ drivers but in C: program

I hope I have done everything correctly

Unfortunately, the computer crashes again when i play, i attach the log again, also i paste the log of the program "whocrashed", i think it is can be useful

crash dump file: C:\Windows\Minidump\050813-9516-01.dmp
This was probably caused by the following module: nvlddmkm.sys (nvlddmkm+0x931F60)
Bugcheck code: 0x116 (0xFFFFFA801378D010, 0xFFFFF88005D61F60, 0xFFFFFFFFC000009A, 0x4)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\system32\drivers\nvlddmkm.sys
product: NVIDIA Windows Kernel Mode Driver, Version 311.06
company: NVIDIA Corporation
description: NVIDIA Windows Kernel Mode Driver, Version 311.06
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: nvlddmkm.sys (NVIDIA Windows Kernel Mode Driver, Version 311.06 , NVIDIA Corporation).
My System SpecsSystem Spec
08 May 2013   #10
cipley

Windows 7
 
 

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa801378d010, fffff88005d61f60, ffffffffc000009a, 4}

*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+931f60 )

Followup: MachineOwner
---------

3: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
still the same errors I see
proceed with Northernsoul's suggestion on Post #4, see if it can help
My System SpecsSystem Spec
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 BSOD when i play, error 0x116




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