Is My new Ram Causing BSOD

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  1. Posts : 7
    Windows 64 bit home
       #1

    Is My new Ram Causing BSOD


    HI All,

    I am very new to all this computer stuff and need a little help.

    Two weeks ago I changed my ram on my computer from 3gb of ddr2 pc2 5300 (667mhz) to 2gb of ddr2 pc2-6400 (800mhz). This was not brand new. I had no problems. Then Tuesday (6th MAy) I added another 4gb ram exactly the same brand OCZ pc2 -6400 (800mhz) so three sticks of OCZ 2gb gold edition ram 5-5-5-@1.8v. (all used not new)

    Now in the matter of two days I have three BSOD. I am guessing it is a fault with one or both of these sticks and currently running the system on each one individually to see.

    All three blue screens have had different issues

    ntfs.sys
    fltmgr.sys
    ntoskrnl.exe

    I am running Windows home 64 bit edition, service pack 1
    Last edited by du5t1n; 09 May 2013 at 16:04. Reason: attachment
      My Computer


  2. Posts : 6,830
    Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
       #2

    Hi du5t1n and welcome to SevenForums

    Take a look at the link below

    Blue Screen of Death (BSOD) Posting Instructions
      My Computer


  3. Posts : 10,796
    Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
       #3

    du5t1n said:
    HI All,

    I am very new to all this computer stuff and need a little help.

    Two weeks ago I changed my ram on my computer from 3gb of ddr2 pc2 5300 (667mhz) to 2gb of ddr2 pc2-6400 (800mhz). This was not brand new. I had no problems. Then Tuesday (6th MAy) I added another 4gb ram exactly the same brand OCZ pc2 -6400 (800mhz) so three sticks of OCZ 2gb gold edition ram 5-5-5-@1.8v. (all used not new)

    Now in the matter of two days I have three BSOD. I am guessing it is a fault with one or both of these sticks and currently running the system on each one individually to see.

    All three blue screens have had different issues

    ntfs.sys
    fltmgr.sys
    ntoskrnl.exe

    I am running Windows home 64 bit edition, service pack 1
    Memory Diagnostics Tool
    and/or Download - Pre-Compiled Bootable ISO (.zip) from Memtest86+ - Advanced Memory Diagnostic Tool
      My Computer


  4. Posts : 7
    Windows 64 bit home
    Thread Starter
       #4

    apologies for not giving you the requested information. I shall do so later.

    I have now updated with attachment
    Last edited by du5t1n; 09 May 2013 at 15:52.
      My Computer


  5. Posts : 7
    Windows 64 bit home
    Thread Starter
       #5

    updated with zip file
      My Computer


  6. Posts : 181
    Windows 7
       #6

    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 34, {50853, fffff8800397e508, fffff8800397dd60, fffff80002ca80e1}
    
    *** WARNING: Unable to verify timestamp for win32k.sys
    *** ERROR: Module load completed but symbols could not be loaded for win32k.sys
    Probably caused by : memory_corruption ( nt!MmUnmapViewInSystemCache+d1 )
    
    Followup: MachineOwner
    ---------
    
    2: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    CACHE_MANAGER (34)
        See the comment for FAT_FILE_SYSTEM (0x23)
    
    ...........
    
    SYMBOL_STACK_INDEX:  0
    
    SYMBOL_NAME:  nt!MmUnmapViewInSystemCache+d1
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: nt
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4fa390f3
    
    STACK_COMMAND:  .cxr 0xfffff8800397dd60 ; kb
    
    IMAGE_NAME:  memory_corruption
    
    FAILURE_BUCKET_ID:  X64_0x34_nt!MmUnmapViewInSystemCache+d1
    
    BUCKET_ID:  X64_0x34_nt!MmUnmapViewInSystemCache+d1
    
    Followup: MachineOwner
    ---------
    it could be
    make sure you do what Kaktussoft told you (memtest86+) to check the condition of your RAM

    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 3B, {c0000005, fffff8800185015c, fffff8800b970b80, 0}
    
    *** ERROR: Symbol file could not be found.  Defaulted to export symbols for win32k.sys - 
    Probably caused by : fltmgr.sys ( fltmgr!TreeInsert+40 )
    
    Followup: MachineOwner
    ---------
    fltmgr.sys is Microsoft Filesystem Filter Manager
    you may want to run chkdsk /f /r from the command prompt and see if it find any errors
    also run sfc /scannow to search for any corrupted file system, since win32k.sys seems corrupting your pool:

    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 19, {3, fffff8a004e9ebb0, fffff8a004e1ebb0, fffff8a004e9ebb0}
    
    *** ERROR: Symbol file could not be found.  Defaulted to export symbols for win32k.sys - 
    Probably caused by : Pool_Corruption ( nt!ExDeferredFreePool+cbb )
    
    Followup: Pool_corruption
    ---------
    
    0: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    BAD_POOL_HEADER (19)
    The pool is already corrupt at the time of the current request.
    This may or may not be due to the caller.
    The internal pool links must be walked to figure out a possible cause of
    the problem, and then special pool applied to the suspect tags or the driver
    verifier to a suspect driver.
      My Computer


  7. Posts : 7
    Windows 64 bit home
    Thread Starter
       #7

    I've set memtest to run whilst in work so it will have many tests will do the rest when I get home. thanks
      My Computer


  8. Posts : 181
    Windows 7
       #8

    take your time :)
      My Computer


  9. Posts : 7
    Windows 64 bit home
    Thread Starter
       #9

    ok I tried the sfc scannow and it got to 9% before stopping and saying windows resource protection could not perform the request operation.

    I am in safe mode does that matter?
      My Computer


  10. Posts : 6,830
    Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
       #10

    Run SFC /SCANNOW in normal mode.

    Most services don't run in Safe Mode.
      My Computer


 
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