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Windows 7: Is My new Ram Causing BSOD


08 May 2013   #1

Windows 64 bit home
 
 
Is My new Ram Causing BSOD

HI All,

I am very new to all this computer stuff and need a little help.

Two weeks ago I changed my ram on my computer from 3gb of ddr2 pc2 5300 (667mhz) to 2gb of ddr2 pc2-6400 (800mhz). This was not brand new. I had no problems. Then Tuesday (6th MAy) I added another 4gb ram exactly the same brand OCZ pc2 -6400 (800mhz) so three sticks of OCZ 2gb gold edition ram 5-5-5-@1.8v. (all used not new)

Now in the matter of two days I have three BSOD. I am guessing it is a fault with one or both of these sticks and currently running the system on each one individually to see.

All three blue screens have had different issues

ntfs.sys
fltmgr.sys
ntoskrnl.exe

I am running Windows home 64 bit edition, service pack 1

My System SpecsSystem Spec
.

08 May 2013   #2

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Hi du5t1n and welcome to SevenForums

Take a look at the link below

Blue Screen of Death (BSOD) Posting Instructions
My System SpecsSystem Spec
08 May 2013   #3

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by du5t1n View Post
HI All,

I am very new to all this computer stuff and need a little help.

Two weeks ago I changed my ram on my computer from 3gb of ddr2 pc2 5300 (667mhz) to 2gb of ddr2 pc2-6400 (800mhz). This was not brand new. I had no problems. Then Tuesday (6th MAy) I added another 4gb ram exactly the same brand OCZ pc2 -6400 (800mhz) so three sticks of OCZ 2gb gold edition ram 5-5-5-@1.8v. (all used not new)

Now in the matter of two days I have three BSOD. I am guessing it is a fault with one or both of these sticks and currently running the system on each one individually to see.

All three blue screens have had different issues

ntfs.sys
fltmgr.sys
ntoskrnl.exe

I am running Windows home 64 bit edition, service pack 1
Memory Diagnostics Tool
and/or Download - Pre-Compiled Bootable ISO (.zip) from Memtest86+ - Advanced Memory Diagnostic Tool
My System SpecsSystem Spec
.


09 May 2013   #4

Windows 64 bit home
 
 

apologies for not giving you the requested information. I shall do so later.

I have now updated with attachment
My System SpecsSystem Spec
09 May 2013   #5

Windows 64 bit home
 
 

updated with zip file
My System SpecsSystem Spec
09 May 2013   #6

Windows 7
 
 

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 34, {50853, fffff8800397e508, fffff8800397dd60, fffff80002ca80e1}

*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : memory_corruption ( nt!MmUnmapViewInSystemCache+d1 )

Followup: MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

CACHE_MANAGER (34)
    See the comment for FAT_FILE_SYSTEM (0x23)

...........

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  nt!MmUnmapViewInSystemCache+d1

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

DEBUG_FLR_IMAGE_TIMESTAMP:  4fa390f3

STACK_COMMAND:  .cxr 0xfffff8800397dd60 ; kb

IMAGE_NAME:  memory_corruption

FAILURE_BUCKET_ID:  X64_0x34_nt!MmUnmapViewInSystemCache+d1

BUCKET_ID:  X64_0x34_nt!MmUnmapViewInSystemCache+d1

Followup: MachineOwner
---------
it could be
make sure you do what Kaktussoft told you (memtest86+) to check the condition of your RAM

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff8800185015c, fffff8800b970b80, 0}

*** ERROR: Symbol file could not be found.  Defaulted to export symbols for win32k.sys - 
Probably caused by : fltmgr.sys ( fltmgr!TreeInsert+40 )

Followup: MachineOwner
---------
fltmgr.sys is Microsoft Filesystem Filter Manager
you may want to run chkdsk /f /r from the command prompt and see if it find any errors
also run sfc /scannow to search for any corrupted file system, since win32k.sys seems corrupting your pool:

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 19, {3, fffff8a004e9ebb0, fffff8a004e1ebb0, fffff8a004e9ebb0}

*** ERROR: Symbol file could not be found.  Defaulted to export symbols for win32k.sys - 
Probably caused by : Pool_Corruption ( nt!ExDeferredFreePool+cbb )

Followup: Pool_corruption
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

BAD_POOL_HEADER (19)
The pool is already corrupt at the time of the current request.
This may or may not be due to the caller.
The internal pool links must be walked to figure out a possible cause of
the problem, and then special pool applied to the suspect tags or the driver
verifier to a suspect driver.
My System SpecsSystem Spec
10 May 2013   #7

Windows 64 bit home
 
 

I've set memtest to run whilst in work so it will have many tests will do the rest when I get home. thanks
My System SpecsSystem Spec
10 May 2013   #8

Windows 7
 
 

take your time
My System SpecsSystem Spec
10 May 2013   #9

Windows 64 bit home
 
 

ok I tried the sfc scannow and it got to 9% before stopping and saying windows resource protection could not perform the request operation.

I am in safe mode does that matter?
My System SpecsSystem Spec
10 May 2013   #10

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Run SFC /SCANNOW in normal mode.

Most services don't run in Safe Mode.
My System SpecsSystem Spec
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 Is My new Ram Causing BSOD




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