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Windows 7: Frequent BSOD seemingly randomly during normal system use

09 May 2013   #1
ChrisPwildcat

Windows 7 Professional x64
 
 
Frequent BSOD seemingly randomly during normal system use

I work for a non-profit and we recently had some refurbished computers donated. One of them, however, has been having random BSOD issues since install. I had a friend who is reasonably tech savvy help me out and he ran a BIOS diagnostics (I think that is the correct term) and determined that there was nothing wrong with the hardware.

I've tried uninstalling all the gimmicks that Dell included with their system (Dell Stage, ebay, Bingbar, etc) just to get to the base system, but just when it seemed like that was working I started getting the BSOD again.

Here is the info from one of the crash reports that loads after Windows reloads after a crash:

Problem Event Name: Blue Screen
OS ver: 6.1.7601.2.10.256.48

Locale: 1033

BC Code: 1e
BCP1: FFFFFFFFC0000005
BCP2: 0000000000000000
BCP3: 0000000000000008
BCP4: 0000000000000000

OS ver: 6_1_7601
Service Pack: 1_0
Product: 2561_7


My System SpecsSystem Spec
.
09 May 2013   #2
Northernsoul55

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

Hi,
According to your logs:
Code:
 
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 124, {0, fffffa8004d9a038, be200000, 5110a}
Probably caused by : hardware
Followup: MachineOwner
 
 
1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred.
Firstly please uninstall these programs:
Antivirus Free Edition - AVG??
Avast Free Edition avast! Uninstall Utility | Download aswClear for avast! Removal

As an alternative install MSE:

Microsoft Security Essentials.
Recommended from a strict BSOD perspective, compatibility & stability
compared to other antiviruses/internet security software.

http://windows.microsoft.com/en-US/windows/security-essentials-download

These drivers needs updating:
Code:
 
Driver: intelppm.sys
Dated: Tue Jul 14 00:19:25 2009
Relates to: Intel Processor driver
Driver: intelide.sys
Dated: Tue Jul 14 00:19:48 2009
Relates to: Intel IDE storage driver
Use the Intel Update Utility and update any necessary drivers:

https://downloadcenter.intel.com/Default.aspx

Run these tests and post back:

Stress testing cpu - Prime95
http://www.mersenne.org/freesoft/

Take memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.

http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html
Tip   Tip
Run these tests overnight


Also please follow this guide to troubleshoot your issue:

http://www.sevenforums.com/crash-lockup-debug-how/35349-stop-0x124-what-means-what-try.html

cheers

Dave
My System SpecsSystem Spec
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 Frequent BSOD seemingly randomly during normal system use




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