BSOD problem just browsing the web Ntfs.sys


  1. Posts : 4
    Windows 7
       #1

    BSOD problem just browsing the web Ntfs.sys


    I just had a problem today with this bsod i dont know much about it. Heres the file, if anyone can help it would be appreciated.
      My Computer


  2. Posts : 4
    Windows 7
    Thread Starter
       #2

    hey


    Heres the file of the bsod zipped.
      My Computer


  3. Posts : 6,830
    Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
       #3

    BurrNinja


    Lets see if you could do a SFC /scannow inside an elevated Command Prompt .

    Click on the button type CMD inside the Search programs and files box inside the Start Menu . When you see CMD under neath Programs (1) right click on CMD and choose Run as administrator . On the User Access Control window click on the Yes button .

    Command Prompt will open to to this path : C:\Windows\System32>_

    Inside Command Prompt type in the command below and press <ENTER>

    Code:
    SFC /scannow
       Note
    There is a space after the SFC
      My Computer

  4.    #4

    BSOD Analysis -

    Code:
    BugCheck 24, {1904fb, fffff8800a0e30d8, fffff8800a0e2930, fffff88001237915}
    
    Probably caused by : Ntfs.sys ( Ntfs!NtfsCommonRead+1b89 )
    Code:
    Usual causes:  Disk corruption, insufficient physical memory, Device driver, Indexing, Resident antivirus, backup, defrag programs, Disk/Drive failing/failure
    The bugcheck that a problem has occurred with the ntfs.sys driver, this driver is used by the file system to read and write to NTFS hard-drives.

    Code:
    EXCEPTION_RECORD:  fffff8800a0e30d8 -- (.exr 0xfffff8800a0e30d8)
    ExceptionAddress: fffff88001237915 (Ntfs!NtfsCommonRead+0x0000000000001b89)
       ExceptionCode: c0000005 (Access violation)
      ExceptionFlags: 00000000
    NumberParameters: 2
       Parameter[0]: 0000000000000000
       Parameter[1]: 0000000000000030
    Attempt to read from address 0000000000000030
    Further down, I noticed that this address points to a address in non-paged pool, if I'm correct that is.

    Code:
    0000000000000030 Nonpaged pool
    I've noticed that a page fault occurred after the function call where the exception took place, see this call stack:

    Code:
    fffff880`0a0e3180 fffff880`01237915 :  nt!KiPageFault+0x23a (TrapFrame @ fffff880`0a0e3180)
    fffff880`0a0e3310 fffff880`01238f78 : Ntfs!NtfsCommonRead+0x1b89
    So, I'm guessing that the disk was trying to read from a region of non-paged pool, and then page something from paged pool into this address, but couldn't for some reason and therefore eventually began to crash.

    -----------------------------------------------------------------

    Steps -

    Firstly, I would test the hard-drive for any file system corruption or physical disk corruption:

    Run some hard-drive diagnostics and follow these steps:

    Find your hard-drive manufacturer and run their tests.

    Additional Tests:

    Post a screenshot of Crystal Disk Info summary:

    writhziden said:
    If you have an SSD, make sure the following are up to date:
    • SSD firmware
    • BIOS Version
    • Chipset Drivers
    • Hard disk controller drivers/SATA drivers
    • If you have a Marvell IDE ATA/ATAPI device, make sure the drivers are up to date from the Intel site or Marvell site and not from your motherboard/vendor support site.
    Check for any file system errors and bad sectors using Option #2 of:

    Use this command with Disk Check:

    Code:
    chkdsk C: /f /r
    Also, follow these steps to upload all the required files which help with the debugging:
      My Computer


  5. Posts : 2,014
    Windows 7 Professional 64bit
       #5

    Just to add:

    Install Windows Service Pack 1 as it will increase system stability.
    Then once installed please run Windows Updates and install all the latest updates.

    http://windows.microsoft.com/is-IS/windows7/install-windows-7-service-pack-1
    http://windows.microsoft.com/is-IS/windows/service-packs-download#sptabs=win7

    cheers

    Dave
      My Computer


 

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