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Windows 7: Blue Screen of Death and PC just reboots


10 May 2013   #1

Windows 7 Home
 
 
Blue Screen of Death and PC just reboots

I have a windows 7 Desktop that every time it boots into windows, I get the "Blue Screen of Death". Reads 0x0000001E. And the PC reboots itself. I googled this message, and I tried to install but had to install in safe mode. Tried running it and can't. Just sits there. WHen the PC loads into windows a program called "internet Security 2013" program runs and shows that the computer has a W2.worm virus. And once again the PC reboots itself before I can do anything.

HELP!

My System SpecsSystem Spec
.

10 May 2013   #2

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Hi GilV37 welcome to Sevenforums

Internet Security 2013 is a Rogue Antivirus . Which is a virus in itself

Can you boot into Safe Mode with Networking ?
My System SpecsSystem Spec
10 May 2013   #3

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

If you are unable to even boot into safe mode try scanning the pc using windows defender offline, it is a bootable virus scanner that runs outside your computers operating system off of a USB flashdrive, CD, or DVD:

Windows Defender Offline
My System SpecsSystem Spec
.


10 May 2013   #4

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

I don't recommend using WDO . It will kill your mbr afterwards .

If you have a USB drive do the followering


Tip   Tip
Download the Tool from a non infected PC


Download Farbar Recovery Scan Tool

Here Farbar Recovery Scan Tool Download

Click on the Download Now button that goes with your bit version

Note   Note
Click the button and right-click Computer .Select Properties .Look for System Type: which will say 32-bit Operating System or 64-bit Operating System


Plug the flash drive into the infected PC.

Enter System Recovery Options.

To enter System Recovery Options from the Advanced Boot Options:
Restart the computer.
As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
Use the arrow keys to select the Repair your computer menu item.
Select US as the keyboard language settings, and then click Next.
Select the operating system you want to repair, and then click Next.
Select your user account an click Next.

To enter System Recovery Options by using Windows installation disc:
Insert the installation disc.
Restart your computer.
If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
Click Repair your computer.
Select US as the keyboard language settings, and then click Next.
Select the operating system you want to repair, and then click Next.
Select your user account and click Next.

On the System Recovery Options menu you will get the following options:
Startup Repair

System Restore

Windows Complete PC Restore

Windows Memory Diagnostic Tool

Command Prompt

Select Command Prompt

In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter
Note   Note
Replace letter e with the drive letter of your flash drive.

Tip   Tip
Type the commands below to see what your letter is for the USB drive and press ENTER after each command

Code:
Diskpart
List volume
The tool will start to run.
When the tool opens click Yes to disclaimer.
Press Scan button.
FRST will let you know when the scan is complete and has written the FRST.txt to file
Please copy and paste both logs in your reply.(FRST.txt and Addition.txt)
My System SpecsSystem Spec
10 May 2013   #5

Windows 7 Home
 
 

I can get into Safe Mode with Networking, yes. I will try the farber recovery Scan tool.
My System SpecsSystem Spec
10 May 2013   #6

Windows 7 Home
 
 

Quote   Quote: Originally Posted by VistaKing View Post
I don't recommend using WDO . It will kill your mbr afterwards .

If you have a USB drive do the followering


Tip   Tip
Download the Tool from a non infected PC


Download Farbar Recovery Scan Tool

Here Farbar Recovery Scan Tool Download

Click on the Download Now button that goes with your bit version

Note   Note
Click the button and right-click Computer .Select Properties .Look for System Type: which will say 32-bit Operating System or 64-bit Operating System


Plug the flash drive into the infected PC.

Enter System Recovery Options.

To enter System Recovery Options from the Advanced Boot Options:
Restart the computer.
As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
Use the arrow keys to select the Repair your computer menu item.
Select US as the keyboard language settings, and then click Next.
Select the operating system you want to repair, and then click Next.
Select your user account an click Next.

To enter System Recovery Options by using Windows installation disc:
Insert the installation disc.
Restart your computer.
If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
Click Repair your computer.
Select US as the keyboard language settings, and then click Next.
Select the operating system you want to repair, and then click Next.
Select your user account and click Next.

On the System Recovery Options menu you will get the following options:
Startup Repair

System Restore

Windows Complete PC Restore

Windows Memory Diagnostic Tool

Command Prompt

Select Command Prompt

In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter
Note   Note
Replace letter e with the drive letter of your flash drive.

Tip   Tip
Type the commands below to see what your letter is for the USB drive and press ENTER after each command

Code:
Diskpart
List volume
The tool will start to run.
When the tool opens click Yes to disclaimer.
Press Scan button.
FRST will let you know when the scan is complete and has written the FRST.txt to file
Please copy and paste both logs in your reply.(FRST.txt and Addition.txt)

Ok I downloaded the Farber Recovery Scan Tool and I am at the main BIOS Screen. Don't know which option to take. The options I have is:

Continue Startup
System Information
Change Language
Diagnostics
Boot Menu
Computer Setup
System Recovery
Network Boot
Utilities
Run UEFI Application.
My System SpecsSystem Spec
10 May 2013   #7

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Did you put the tool inside a Flash Drive ?

While the PC is booting up tap the F8 key on your keyboard . You should be brought to a black screen with white letters . On the Top it will read Advanced Boot Options. Inside the Advanced Boot Options you will see
Code:
Repair your Computer
Choose that option. Then

Select US as the keyboard language settings, and then click Next.
Select the operating system you want to repair, and then click Next.
Select your user account an click Next.


On the System Recovery Options menu you will get the following options:

Startup Repair

System Restore

Windows Complete PC Restore

Windows Memory Diagnostic Tool

Command Prompt

Select Command Prompt

In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter
Note   Note
Replace letter e with the drive letter of your flash drive.

Tip   Tip
Type the commands below to see what your letter is for the USB drive and press ENTER after each command

Code:
Diskpart
List volume
The tool will start to run.
When the tool opens click Yes to disclaimer.
Press Scan button.
FRST will let you know when the scan is complete and has written the FRST.txt to file
Please copy and paste both logs in your reply.(FRST.txt and Addition.txt)
My System SpecsSystem Spec
10 May 2013   #8
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Quote   Quote: Originally Posted by VistaKing View Post
I don't recommend using WDO . It will kill your mbr afterwards .
Please let us see one example where it happened?
Just want to get enlighted ....
My System SpecsSystem Spec
10 May 2013   #9

Windows 7 Home
 
 

I got the tool on the flash drive. I rebooted the PC and got to the Advanced Boot options. The options I have is:

Safe MOde
Safe MOde with Networking
Safe Mode with Command Prompt
Enable Boot Logging
Enable low - resolution video
Last known good configuration (advanced)
Directory Services Restore Mode
Debugging Mode
Disable automatic restart on system failure
Disable Driver signature Enforcement
Start Windows NOrmally
My System SpecsSystem Spec
10 May 2013   #10

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Look up in the threads . One of them was " I used WDO and now I can't get into Windows " enlighten yourself .

Like I said I don't recommend it . He could use it if he wants .
My System SpecsSystem Spec
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 Blue Screen of Death and PC just reboots




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