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Windows 7: BSOD problem just browsing the web Ntfs.sys

11 May 2013   #1

Windows 7
BSOD problem just browsing the web Ntfs.sys

I just had a problem today with this bsod i dont know much about it. Heres the file, if anyone can help it would be appreciated.

My System SpecsSystem Spec
11 May 2013   #2

Windows 7

Heres the file of the bsod zipped.
My System SpecsSystem Spec
11 May 2013   #3

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit


Lets see if you could do a SFC /scannow inside an elevated Command Prompt .

Click on the button type CMD inside the Search programs and files box inside the Start Menu . When you see CMD under neath Programs (1) right click on CMD and choose Run as administrator . On the User Access Control window click on the Yes button .

Command Prompt will open to to this path : C:\Windows\System32>_

Inside Command Prompt type in the command below and press <ENTER>

SFC /scannow
Note   Note
There is a space after the SFC
My System SpecsSystem Spec
11 May 2013   #4
x BlueRobot

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x86 Service Pack 1 - Linux Mint Mate 14 x64

BSOD Analysis -

BugCheck 24, {1904fb, fffff8800a0e30d8, fffff8800a0e2930, fffff88001237915}

Probably caused by : Ntfs.sys ( Ntfs!NtfsCommonRead+1b89 )
Usual causes:  Disk corruption, insufficient physical memory, Device driver, Indexing, Resident antivirus, backup, defrag programs, Disk/Drive failing/failure
The bugcheck that a problem has occurred with the ntfs.sys driver, this driver is used by the file system to read and write to NTFS hard-drives.

EXCEPTION_RECORD:  fffff8800a0e30d8 -- (.exr 0xfffff8800a0e30d8)
ExceptionAddress: fffff88001237915 (Ntfs!NtfsCommonRead+0x0000000000001b89)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000000
   Parameter[1]: 0000000000000030
Attempt to read from address 0000000000000030
Further down, I noticed that this address points to a address in non-paged pool, if I'm correct that is.

0000000000000030 Nonpaged pool
I've noticed that a page fault occurred after the function call where the exception took place, see this call stack:

fffff880`0a0e3180 fffff880`01237915 :  nt!KiPageFault+0x23a (TrapFrame @ fffff880`0a0e3180)
fffff880`0a0e3310 fffff880`01238f78 : Ntfs!NtfsCommonRead+0x1b89
So, I'm guessing that the disk was trying to read from a region of non-paged pool, and then page something from paged pool into this address, but couldn't for some reason and therefore eventually began to crash.


Steps -

Firstly, I would test the hard-drive for any file system corruption or physical disk corruption:

Run some hard-drive diagnostics and follow these steps:Find your hard-drive manufacturer and run their tests.

Additional Tests:Post a screenshot of Crystal Disk Info summary:
Quote   Quote: Originally Posted by writhziden
If you have an SSD, make sure the following are up to date:
  • SSD firmware
  • BIOS Version
  • Chipset Drivers
  • Hard disk controller drivers/SATA drivers
  • If you have a Marvell IDE ATA/ATAPI device, make sure the drivers are up to date from the Intel site or Marvell site and not from your motherboard/vendor support site.
Check for any file system errors and bad sectors using Option #2 of:Use this command with Disk Check:

chkdsk C: /f /r
Also, follow these steps to upload all the required files which help with the debugging:
My System SpecsSystem Spec
11 May 2013   #5

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit

Just to add:

Install Windows Service Pack 1 as it will increase system stability.
Then once installed please run Windows Updates and install all the latest updates.


My System SpecsSystem Spec

 BSOD problem just browsing the web Ntfs.sys

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