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Windows 7: BSOD Error - Random Restarts/Win7 Driver Issue?

11 May 2013   #1
rbrownm1

Windows 7 Home Edition 64bit
 
 
BSOD Error - Random Restarts/Win7 Driver Issue?

Hi there!

Hope I can get this solved. Have been getting random restarts without warning. Most of the time I'll only realise that it has happened when I come back to wake my laptop up from sleep to see the wonderful "Your computer has restarted because of an error" message. So I'm trying to avoid blowing away and reformatting everything. I'm positive its a driver issue somewhere but I've tried to find it and realise I don't really know where to look.

Please help.

Any questions or more information needed please let me know.

Thanks in advance!

Rob


My System SpecsSystem Spec
.
11 May 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

It is caused my Motorola Bluetooth.
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000009F, {4, 258, fffffa80033e1660, fffff80000b9c510}

*** WARNING: Unable to verify timestamp for btmcom.sys
*** ERROR: Module load completed but symbols could not be loaded for btmcom.sys
Implicit thread is now fffffa80`033e1660
Probably caused by : btmcom.sys ( btmcom+6a04 )

Followup: MachineOwner
---------
And the driver seems to be old.
Code:
fffff880`097cd000 fffff880`097e0000   btmcom   T (no symbols)           
    Loaded symbol image file: btmcom.sys
    Image path: \SystemRoot\System32\Drivers\btmcom.sys
    Image name: btmcom.sys
    Timestamp:        Wed Jun 30 13:06:05 2010 (4C2AF3E5)
    CheckSum:         0000D531
    ImageSize:        00013000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Try to update it from Motorola Mobility - Motorola Solutions

The Ralink Wireless LAN is also failing.
Code:
fffff880`02fdedb8  fffff880`03a87785Unable to load image \SystemRoot\system32\DRIVERS\netr28x.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for netr28x.sys
*** ERROR: Module load completed but symbols could not be loaded for netr28x.sys
 netr28x+0x5b785
Search for updates in MediaTek - Downloads Windows

AMD SATA Controller AHCI 1.2 Device Driver is also failing.
Code:
fffff880`02fdeba8  fffff880`00de6270Unable to load image \SystemRoot\system32\DRIVERS\amd_sata.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for amd_sata.sys
*** ERROR: Module load completed but symbols could not be loaded for amd_sata.sys
 amd_sata+0x4270
Which is also old.
Code:
fffff880`00de2000 fffff880`00df9000   amd_sata T (no symbols)           
    Loaded symbol image file: amd_sata.sys
    Image path: \SystemRoot\system32\DRIVERS\amd_sata.sys
    Image name: amd_sata.sys
    Timestamp:        Sat Apr 16 00:07:14 2011 (4DA8905A)
    CheckSum:         0001BF2D
    ImageSize:        00017000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Update it from http://support.amd.com/us/Pages/AMDSupportHub.aspx

Also, upload your MSINFO32.nfo file.
  1. Click on the start button
  2. Type "msinfo32" (without quotes) in the search bar of the start menu, click the resulting link. It will open the System Information window.
  3. File>Save. In the "File Name" filed, put "MSINFO32" (without Quote), give the save location to desktop, and click the "save" button.
  4. Give the time for processing, it will save a .nfo file on your desktop.
  5. Zip it, and upload it following the instruction.
My System SpecsSystem Spec
11 May 2013   #3
rbrownm1

Windows 7 Home Edition 64bit
 
 

Thank you so much for the incredibly fast response!

I will update the drivers you recommended and attach the file you requested!

Thanks again!
My System SpecsSystem Spec
.

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 BSOD Error - Random Restarts/Win7 Driver Issue?




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