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Windows 7: BSOD HP ProBook 4530s when plugging in USB memory stick


12 May 2013   #1

64 bit Windows 7
 
 
BSOD HP ProBook 4530s when plugging in USB memory stick

I am at a loss. I am not sure what is causing the issue but a cannot get a USB memory stick to work on any of my 4 USB ports. My USB mouse and Galaxy 3 phone connect and work fine but as soon as I plug in a memory stick... BSOD. Please help. Logs are uploaded in Zip.

My System SpecsSystem Spec
.

12 May 2013   #2

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

Hi and welcome,

From your logs:

Code:
 
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 1000007E, {ffffffffc0000005, fffff88000db4079, fffff880033b5288, fffff880033b4ae0}
Unable to load image \SystemRoot\system32\DRIVERS\Sftfslh.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for Sftfslh.sys
*** ERROR: Module load completed but symbols could not be loaded for Sftfslh.sys
Probably caused by : partmgr.sys ( partmgr!PmGlobalDispatch+69 )
STOP 0x0000007E: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Usual causes: Insufficient disk space, Device driver, Video card, BIOS, Breakpoint with no debugger attached, Hardware incompatibility, Faulty system service, Memory, 3rd party remote control,

These drivers need updating:
Code:
 
Driver: Sftfslh.sys
Refers to: Microsoft Application Virtualization (App-V) driver
:ar: http://www.microsoft.com/en-us/windows/enterprise/products-and-technologies/virtualization/app-v.aspx
Remove these Mcafee leftover drivers:
Code:
 
Drivers: MfeEpePc.sys and MfeEpeOpal.sys
Refers to: Endpoint Encryption from McAfee, Inc.
:ar: http://mcafee-removal-tool.com/
Code:
 
Driver: athrx.sys
Dated: Thu Oct 25 03:31:15 2012
Refers to: Qualcomm Atheros AR9285 network adapter driver
:ar: http://www.atheros.cz/atheros-wireless-download.php?chipset=37&system=5
Use the "Click for download" button" and update.
Code:
 
Driver: ACFSDK64.sys
Refers to: Conexant Diagnostic Interface x64 Driver
Dated: Thu Mar 15 23:08:46 2007
Driver: ACFXAU64.sys 
Refers to: Conexant SoftK56 Modem Driver
Dated: Wed Apr 29 19:21:34 2009
:ar: http://www.conexant.com/support/Pages/default.aspx
Remove this program as windows does not require such programs
and they may do more harm that good:
Code:
 
Registry Kit
For your USB issue, please firstly follow this tutorial and see if that sorts it out?:

http://www.sevenforums.com/tutorials/165554-usb-driver-general-fix-problems.html

Also I would suggest to Free up the startup/Disable Startup Programs
as there are an excessive amount of startup progs:

1. Click on the Start button
2. Type “msconfig" (without quotes), click the resulting link. It will open the System Configuration window.
3. Select the “Startup” tab.
4. Deselect all items other than the antivirus / essential items.
Apply > OK
5. Click the "Services" tab, click the "Hide All Microsoft Services" box, then click Disable All.
Click OK, then restart the computer.


Run these tests and post back results:


SFC to check the integrity of all Windows 7 system files:
  • Click on Start > Type in search cmd
    Right-click cmd after results are displayed and Run as Administrator
    Type SFC /scannow at the prompt
    (Note: There is a space between SFC and /scannow)
SFC Tutorial

Note   Note
Select option two. If any problems are found, run the scan 3 times and immediately
reboot the computer after each scan.



Also run chkdsk in an elevated command prompt in order to check for file system errors and bad sectors on your HDD:
  • Click on Start>Type in search cmd
  • Right click cmd and Run as Administrator
  • At the command prompt please type: chkdsk /f/r
    (There is a space between chkdsk and /f/r)
Chkdsk Tutorial

Take memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.

http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html
Tip   Tip
Run these tests overnight


Also please ensure you have the latest Windows updates installed.

Cheers

Dave
My System SpecsSystem Spec
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 BSOD HP ProBook 4530s when plugging in USB memory stick




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