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Windows 7: BSOD playing Dota2

12 May 2013   #1

Windows 7 Ultimate x64
 
 
BSOD playing Dota2

BSODs only happen during Dota2. I haven't played many other games I don't know if its computer games that cause the BSOD or just Dota2.


My System SpecsSystem Spec
.

12 May 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Install Service pack 1 and all other windows updates. Otherwise the system will remain vulnerable to threats.
Code:
Windows 7 Kernel Version 7600 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Learn how to install Windows 7 Service Pack 1 (SP1)
Service Pack Center - Microsoft Windows

Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.

If memtest comes clean, enable Driver Verifier to monitor the drivers.
Driver Verifier - Enable and Disable
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

information   Information
Why Driver Verifier:
It puts a stress on the drivers, ans so it makes the unstable drivers crash. Hopefully the driver that crashes is recorded in the memory dump.

How Can we know that DV is enabled:
It will make the system bit of slow, laggy.

warning   Warning
Before enabling DV, make it sure that you have earlier System restore points made in your computer. You can check it easily by using CCleaner looking at Tools > System Restore.

If there is no points, make a System Restore Point manually before enabling DV.

Tip   Tip

Let us know the results, with the subsequent crash dumps, if any.
My System SpecsSystem Spec
12 May 2013   #3

Windows 7
 
 

Edit:
Arc,
Sorry, crappy internet connection here

jonathanwu,

STOP 0x0000001A: MEMORY_MANAGEMENT
Usual causes:
Device driver, memory, kernel

STOP 0x0000001E: KMODE_EXCEPTION_NOT_HANDLED
Usual causes:
Device driver, hardware, System service, compatibility, Remote control programs, memory, BIOS

STOP 0x0000003B: SYSTEM_SERVICE_EXCEPTION
Usual causes:
System service, Device driver, graphics driver, ?memory

STOP 0x0000007F: UNEXPECTED_KERNEL_MODE_TRAP
Usual causes:
Memory corruption, Hardware (memory in particular), Overclocking failure, Installing a faulty or mismatched hardware (especially memory) or a failure after installing it, 3rd party firewall, Device drivers, SCSI/network/BIOS updates needed, Improperly seated cards, Incompatible storage devices, Overclocking, Virus scanner, Backup tool, Bad motherboard, Missing Service Pack

STOP 0x000000C2: BAD_POOL_CALLER
Usual causes:
Device driver, ?Memory

___________________________________________

- Check your RAM. Your dump files indicate possible memory corruption, especially the Bugcheck 7F.
RAM - Test with Memtest86+
Make at least 8 passes. also take note on point #3.

See Arc's post above

- Do you, by any chance, overclock? If yes, return to stock settings. Overclock often results in system instability
Code:
4: kd> !sysinfo cpuspeed
CPUID:        "Intel(R) Core(TM) i7 CPU         860  @ 2.80GHz"
MaxSpeed:     2800
CurrentSpeed: 2801
- Try to update your DirectX drivers as it is causing the crash also
Code:
    Loaded symbol image file: dxgkrnl.sys
    Image path: \SystemRoot\System32\drivers\dxgkrnl.sys
    Image name: dxgkrnl.sys
    Timestamp:        Tue Jul 14 06:38:56 2009 (4A5BC590)
Download DirectX End-User Runtime Web Installer from Official Microsoft Download Center

- Check for possible system file damage
On elevated command prompt, run these two commands:
chkdsk /r /f
SFC /scannow

Let us know the results (Arc's catchprase )

_____________________________________________
BSOD ANALYSIS
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff8800255fbf9, fffff8800a18dac0, 0}

*** ERROR: Symbol file could not be found.  Defaulted to export symbols for win32k.sys - 
Probably caused by : memory_corruption

Followup: memory_corruption
---------

4: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 7F, {8, 80050031, 6f8, fffff88003c78785}

*** WARNING: Unable to verify timestamp for dxgkrnl.sys
*** ERROR: Module load completed but symbols could not be loaded for dxgkrnl.sys
Unable to open image file: C:\ProgramData\dbg\sym\dxgkrnl.sys\4A5BC590f4000\dxgkrnl.sys
The system cannot find the file specified.

Probably caused by : dxgkrnl.sys ( dxgkrnl+32785 )

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

UNEXPECTED_KERNEL_MODE_TRAP (7f)
This means a trap occurred in kernel mode, and it's a trap of a kind
that the kernel isn't allowed to have/catch (bound trap) or that
is always instant death (double fault).  The first number in the
bugcheck params is the number of the trap (8 = double fault, etc)
Consult an Intel x86 family manual to learn more about what these
traps are. Here is a *portion* of those codes:
If kv shows a taskGate
        use .tss on the part before the colon, then kv.
Else if kv shows a trapframe
        use .trap on that value
Else
        .trap on the appropriate frame will show where the trap was taken
        (on x86, this will be the ebp that goes with the procedure KiTrap)
Endif
kb will then show the corrected stack.
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1E, {ffffffffc0000005, fffff880043ab403, 0, 2b1c203dce0}

*** ERROR: Symbol file could not be found.  Defaulted to export symbols for win32k.sys - 
Probably caused by : memory_corruption

Followup: memory_corruption
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

KMODE_EXCEPTION_NOT_HANDLED (1e)
This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck C2, {7, 1097, 34edd, fffff900c20d4ba0}


fffff900c20d40f0 doesn't look like a valid small pool allocation, checking to see
if the entire page is actually part of a large page allocation...

GetUlongFromAddress: unable to read from fffff800030331b0
Probably caused by : win32k.sys ( win32k!memset+10a0 )

Followup: MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

BAD_POOL_CALLER (c2)
The current thread is making a bad pool request.  Typically this is at a bad IRQL level or double freeing the same allocation, etc.
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1A, {41201, fffff680000407d0, 80600003a5d3e847, fffffa80100a3c60}

Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+13bf2 )

Followup: MachineOwner
---------

3: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

MEMORY_MANAGEMENT (1a)
    # Any other values for parameter 1 must be individually examined.
My System SpecsSystem Spec
.


12 May 2013   #4

Windows 7 Ultimate x64
 
 

Cipley,

I don't know if my computer is overclocked. I did reset my bios to optimal settings recently (this was after the crashes started).
My System SpecsSystem Spec
12 May 2013   #5

Windows 7
 
 

it's ok then. proceed with the other tests
My System SpecsSystem Spec
13 May 2013   #6

Windows 7 Ultimate x64
 
 

my computer just bsoded with the error message BSOD PFN_LIST_CORRUPT
My System SpecsSystem Spec
13 May 2013   #7
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

I see that you have installed Service Pack 1. What about the other thing? You enabled Driver Verifier, does that mean that memtest came clean? How many passes you ran memtest?

Scan the system for possible virus infection with the following programs.
Stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark
My System SpecsSystem Spec
17 May 2013   #8

Windows 7 Ultimate x64
 
 

i ran memtest before i started this forum. I got around 7 passes. I didnt run memtest after that because my computer had stopped crashing. I recently moved my setup and my harddrive started making a weird sound at start up and sometimes while running. This is my hdd not my ssd, and my computer started crashing again.
My System SpecsSystem Spec
18 May 2013   #9
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Display driver is a problem here.
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff880051e5589, fffff8800a188130, 0}

*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+932589 )

Followup: MachineOwner
---------
And it is the latest version installed.
Code:
fffff880`048b3000 fffff880`0535e000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Fri Mar 15 07:07:00 2013 (51427B3C)
    CheckSum:         00A8D47C
    ImageSize:        00AAB000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Try to roll it back to an earlier version you installed, as the latest one causes issues in some cases.
Device Manager - Roll Back Driver

Also you need to enable Driver Verifier as suggested earlier, in the second post of the thread.

As you are thinking about the storage devices, check that the firmware of the OCZ-VERTEX3 SSD is up to date. OCZ Toolbox: Firmware & BIOS Updates

Let us know the situation.
My System SpecsSystem Spec
18 May 2013   #10

Windows 7 Ultimate x64
 
 

I dont have the option to roll back my driver, mainly because i recently installed my windows and installed the latest nvidia driver. Also which option am i supposed to pick in OCZ?
My System SpecsSystem Spec
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 BSOD playing Dota2




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