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Windows 7: Problem with Kaspersky uninstall old version and installing new one

12 May 2013   #1

windows 7 x64
 
 
Problem with Kaspersky uninstall old version and installing new one

I have a Dell Inspiron 580 windows 7 x64 I had kaspersky 2011 and bought the renewal/update of kaspersky 2013. installed kaspersky 2013 without uninstalling 2011, seemed fine, rebooted, got the blue screen of death. My computer would then only start up in safe mode (not even safe mode with networking). I did a system restore. Did the uninstall of kaspersky 2011 was prompted to reboot, blue screen of death, system restore. After the system restore I ran the report utility they said I should run and it came up with 1 file as incompatible with the software ApnToolbarInstaller.exe -the Ask toolbar. The program doesn't show under the uninstall window, it doesn't show as an addon for firefox, explorer, or chrome. BUT if I follow the location of where the utility says it is I can find the file in it's folder. However I can't uninstall it from there, can't even open in. I tried Revo uninstaller and it doesn't show up there either. I tried Microsoft Fixit. To uninstall something it doesn't seem to know is there it seems to need the product code. I don't know how to get that for the Ask toolbar. I tried it to uninstall the old Kaspersky with Fixit and had to do the same blue screen system restore dance. How do I get this thing out of my computer? How do I make Kaspersky work? please and thank you

My System SpecsSystem Spec
.

12 May 2013   #2

Windows 7
 
 

needassistance,

refer to here:
Blue Screen of Death (BSOD) Posting Instructions
My System SpecsSystem Spec
13 May 2013   #3

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

Hi needassistance,

Post up the logs as Cipley requested but also have you tried to restore
the system back to before you installed Kaspersky?:

http://www.sevenforums.com/tutorials/700-system-restore.html

The removal tools may also help:

Kaspersky Removal tool 2011
http://support.kaspersky.com/common/service.aspx?el=1464

cheers

Dave
My System SpecsSystem Spec
.


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 Problem with Kaspersky uninstall old version and installing new one




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