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Windows 7: CPQhook.dll


14 May 2013   #1

Today, Windows 7 64 bit
 
 
CPQhook.dll

Working on a Windows 7 Home HP machine that will not get to a desktop since this error message started coming up
"Explorer.exe - System Error
The program cannot start because cpqhooks.dll is missing from your computer."

After some googling it appears that this is a HP file that can be easily hacked but I do not trust any of the references enough to download anything from them so I came to trusted SevenForums for some direction. Before I lost the desktop everything came up but I could not run any .exe or .com files, before that this machine had a FBI moneypak virus.


My System SpecsSystem Spec
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14 May 2013   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x86 Service Pack 1 - Linux Mint Mate 14 x64
 
 

cpqhooks.dll seems to be more of a Windows file, if Windows Explorer is unable to start without it, have you tried using the SFC /SCANNOW Command - System File Checker
My System SpecsSystem Spec
14 May 2013   #3

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by ComputerJoe22 View Post
Working on a Windows 7 Home HP machine that will not get to a desktop since this error message started coming up
"Explorer.exe - System Error
The program cannot start because cpqhooks.dll is missing from your computer."

After some googling it appears that this is a HP file that can be easily hacked but I do not trust any of the references enough to download anything from them so I came to trusted SevenForums for some direction. Before I lost the desktop everything came up but I could not run any .exe or .com files, before that this machine had a FBI moneypak virus.
Did this happen immediately after removing virus? How did you remove the virus?
Do you have Compaq/HP Restore Plus! on machine?
My System SpecsSystem Spec
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15 May 2013   #4

Today, Windows 7 64 bit
 
 

After running Superantispyware, Malware, and Norton scans on this hard drive on my computer as drive D: I re-installed it and booted to Safe Mode w/networking and installed the first two natively and ran them. After rebooting I got a desktop but every EXE and COM file I tried to run gave me a 'no such interface supported' error. I found out I could run EXE and COM files if I started in safe mode 'command prompt'

I have run the sfc scannow, superantispyware, and malwarebytes from the command prompt mode. after that I lost the task bar and all desktop icons in every mode. I can start task manager and have tried running exe and com from it getting the same no such interface error. I have tried to re-register dll's and last night Malwarebytes found a registry problem with some shell entries.

About ready to erase all and reinstall.
My System SpecsSystem Spec
15 May 2013   #5

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

My System SpecsSystem Spec
16 May 2013   #6

Today, Windows 7 64 bit
 
 

No repair install available with HP's rescue disk set. :-( Tried using a OEM disk and was given a rasberry. Got lucky today. A twin to the problem machine walked in today, I'm hoping this will help.
My System SpecsSystem Spec
16 May 2013   #7

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x86 Service Pack 1 - Linux Mint Mate 14 x64
 
 

Follow the first few steps here: Clean Reinstall - Factory OEM Windows 7

This will help you create a new Windows 7 Installation DVD for your licensed version, which you will be able to boot from and select a Repair Install.
My System SpecsSystem Spec
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 CPQhook.dll




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