BSODs when booting up computer

tonytheostrich · 15 Apr 2013

Hello, I got some BSOD troubles I hope you fine folks can help me with. So let me describe what's been happening:

Whenever I cold boot up my computer first thing in the morning, chances are the computer will get a BSOD. After maybe 15 minutes of shenanigans, the computer works just fine for the rest of the day, until I shut it off for the night and the whole thing starts over again.

Now, this has happened before, when I had Vista on this computer. It got so bad, I went to a local computer shop that offered a reformat along with a free copy of Windows 7 Ultimate and Office 2007 for $75 (iknowright?). And for a month it was peaches and cream, but now the BSODs have been rearing its ugly head again.

Anyway, I tried to look at the minidumps with BlueScreenView and Windows Debugging Tool, but I just can't make heads or tails of it, so I come to you folks. I'll attach the zipped file SF Diagnostic Tool created. Thanks.

Dsprague · 15 Apr 2013

had a look through your dump files and noticed a few things:

First it seems that zone alarm is causing your bsod:

Code:

fffff880`09217d88  fffff880`040f38a1Unable to load image vsdatant.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for vsdatant.sys
*** ERROR: Module load completed but symbols could not be loaded for vsdatant.sys
 vsdatant+0x8d8a1

Driver Reference Table - vsdatant.sys

Please uninstall it and replace it with a combination of Microsoft security essentials and Malwarebytes Anti-malware

Tip: when installing Malwarebytes be sure to uncheck the box offering to start a free trial.

Update your bios it is very old:

Code:

 BIOS Release Date             04/21/2008

updates can be found on the computer manufacturers webpage

VistaKing · 15 Apr 2013

Hi Tony

Open up command prompt by clicking on

type CMD inside Search programs and files . Press [ENTER]

In command prompt enter the following

Code:

systeminfo | find "BIOS Version:"

Note

The | pipe symbol can be found using SHIFT + \ (just above the [ENTER] key)

Type the command below in the command prompt to locate the model of the laptop

wmic csproduct get vendor,name,identifyingnumber

tonytheostrich · 15 Apr 2013

Thank you guys for the replies.

I uninstalled Zone Alarm. Should I also uninstall AVG Free Edition as well?

As for my system info and the BIOS, it's a HP Pavilion Elite m9250. Does the BIOS download on the HP website do anything to my Windows 7 installation, since it originally had Vista on it?

VistaKing · 15 Apr 2013

Run the command above to generate a list of the bios version . The bios doesn't do anything to the Windows 7 installation.

tonytheostrich · 15 Apr 2013

Ok, I just updated my BIOS. It is now American Megatrends Inc. 5.43, 9/10/2009. It used to be 5.23.

I got the BIOS update from the official HP website

HP Pavilion Elite m9200 Desktop PC series*-* IPIBL-LB Motherboard BIOS Update - HP Business Support Center

I also installed Malwarebytes Antimalware

Hopefully that's the last of it, but I can't be sure until I turn off my computer overnight and cold boot it tomorrow.

Dsprague · 16 Apr 2013

Let us know how things go.

tonytheostrich · 16 Apr 2013

I turned on my computer and worked on it for around an hour, no problem, so the early morning BSOD didn't appear this morning.

Now, before I declare this a victory for the good guys, I'll give this another week to see if it's truly gone.

Dsprague · 16 Apr 2013

Sounds good glad to hear everything is running smoothly.

tonytheostrich · 19 Apr 2013

Hello, it's me again. Got another BSOD problem, same symptoms of going haywire for the first 15 minutes.