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Windows 7: 7Explorer in x86 crashing, only after Keyscrambler...

13 Oct 2009   #1
Warlockz

7 Home Premium x64 SP1
 
 
7Explorer in x86 crashing, only after Keyscrambler...

Explorer constantly crashes when I explore a large folder, it started as I was installing keyscrambler.


My windows wouldn't even start up right, but then I uninstalled keyscrambler by going threw the task manager, and finding the uninstaller...restarted and windows started...


Maby I need to clean my registry, and or file system, can anyone suggest a good software that will find these redundant files that are corrupting my machines 7-OS.......

Either that or it had something to do with the features I disabled, but I could swear I only disabled the tablet feature.....


My System SpecsSystem Spec
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13 Oct 2009   #2
Zen00

Windows 7 Ultimate x64
 
 

Keyscrambler sounds like some sort of file encrypter. It might have messed up your file encryption. Have you tried doing a system restore yet?
My System SpecsSystem Spec
13 Oct 2009   #3
Warlockz

7 Home Premium x64 SP1
 
 

Quote   Quote: Originally Posted by Zen00 View Post
Keyscrambler sounds like some sort of file encrypter. It might have messed up your file encryption. Have you tried doing a system restore yet?

I made several system restore points, but then I go to restore, and windows tells me I have no restore points?
My System SpecsSystem Spec
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13 Oct 2009   #4
Warlockz

7 Home Premium x64 SP1
 
 

I think ill just install directory opus and backup all my important data, then start out fresh, but I wish their was another way?

Can anyone suggest a good system cleaner, maby I can clean out the crap instead of having to start out fresh...?
My System SpecsSystem Spec
13 Oct 2009   #5
blackroseMD1

Windows 10 Tech Preview 9926 x64
 
 

Keyscrambler is actually a keystroke scrambler. I have it installed on my Ultimate x64 system. My guess is that it is conflicting with some other software on your computer. What AV software or security suite are you running?

Quote   Quote: Originally Posted by Warlockz View Post
I think ill just install directory opus and backup all my important data, then start out fresh, but I wish their was another way?

Can anyone suggest a good system cleaner, maby I can clean out the crap instead of having to start out fresh...?
CCCleaner is a pretty good program for cleaning your registry. I would highly recommend it.
My System SpecsSystem Spec
13 Oct 2009   #6
H2SO4

Win7x64
 
 

Quote   Quote: Originally Posted by Warlockz View Post
I think ill just install directory opus and backup all my important data, then start out fresh, but I wish their was another way?

Can anyone suggest a good system cleaner, maby I can clean out the crap instead of having to start out fresh...?
Registry cleaners don't fix problems - they cause them.

If you'd like to understand the Explorer crash:

1) Fire up Regedit.
2) Navigate to this key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting
3) Right-click in the empty white space, then "New", DWORD, call it ForceQueue and set the value to 1.
4) Reproduce your Explorer crash.
5) Check under C:\Users\<your_account>\AppData\Local\Microsoft\Windows\WER\ReportArchive - there should be a new entry (folder) in there for your latest Explorer crash.
6) Zip up the CAB file from that folder and upload it here.

Analysis of the memory dump (MDMP) in that cabinet file may help to explain the Explorer crash.
My System SpecsSystem Spec
14 Oct 2009   #7
Warlockz

7 Home Premium x64 SP1
 
 

Quote   Quote: Originally Posted by H2SO4 View Post
Quote   Quote: Originally Posted by Warlockz View Post
I think ill just install directory opus and backup all my important data, then start out fresh, but I wish their was another way?

Can anyone suggest a good system cleaner, maby I can clean out the crap instead of having to start out fresh...?
Registry cleaners don't fix problems - they cause them.

If you'd like to understand the Explorer crash:

1) Fire up Regedit.
2) Navigate to this key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting
3) Right-click in the empty white space, then "New", DWORD, call it ForceQueue and set the value to 1.
4) Reproduce your Explorer crash.
5) Check under C:\Users\<your_account>\AppData\Local\Microsoft\Windows\WER\ReportArchive - there should be a new entry (folder) in there for your latest Explorer crash.
6) Zip up the CAB file from that folder and upload it here.

Analysis of the memory dump (MDMP) in that cabinet file may help to explain the Explorer crash.
I'm going to submit the report tomorrow, I currently drank so much liquor that I can hardly reply here, so look out for me later ok BRO!

thanks....................................!!!!!!!!!!!!!!!
My System SpecsSystem Spec
14 Oct 2009   #8
blackroseMD1

Windows 10 Tech Preview 9926 x64
 
 

Quote   Quote: Originally Posted by Warlockz View Post
I'm going to submit the report tomorrow, I currently drank so much liquor that I can hardly reply here, so look out for me later ok BRO!

thanks....................................!!!!!!!!!!!!!!!

LOL Happy Wednesday!!
My System SpecsSystem Spec
14 Oct 2009   #9
Warlockz

7 Home Premium x64 SP1
 
 

Ok here is the report file..
My System SpecsSystem Spec
14 Oct 2009   #10
H2SO4

Win7x64
 
 

Quote   Quote: Originally Posted by Warlockz View Post
Ok here is the report file..
Something's not quite right. There's meant to be a CAB file after you add that registry value. The WER error report is just text and only marginally useful.

Still, here's a list of "non standard" DLLs loading into your Explorer process:

Code:
LoadedModule[86]=C:\Program Files\PGP Corporation\PGP Desktop\PGPwipe.dll
LoadedModule[106]=C:\Windows\ehome\ehSSO.dll
LoadedModule[188]=C:\Program Files\WinRAR\rarext.dll
LoadedModule[189]=C:\Program Files\TotalAudioConverter\axTotalConverter.dll
LoadedModule[190]=C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2010\shellex.dll
LoadedModule[193]=C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2010\prremote.dll
LoadedModule[194]=C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2010\prloader.dll
LoadedModule[203]=C:\Program Files\Axon Data\AxCrypt\1.6.4.4\ShellExt.dll
LoadedModule[204]=C:\Program Files\7-Zip\7-zip.dll
Based on what you said about the "keyscrambler", I'm guessing the cause of the crashes is that "\Axon Data\AxCrypt\..\ShellExt.dll" binary. No way to be certain without the info in the CAB though.

You can use this utility to test what happens when non-default Explorer extensions are disabled:

ShellExView - Shell Extension Manager For Windows
My System SpecsSystem Spec
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 7Explorer in x86 crashing, only after Keyscrambler...




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