bsod , loss of internet randomly and laptop wont go to sleep

whimsicalraptur · May 15, 2013

I'm new and have been having a few problems of late , first was with the utorrent3. something and how it would freeze on checked or have problems once computer came back on from sleep mode , so i downgraded then I had a random blue screen which i cant remember the title designated to that particular one.

for the last couple of days my computer now wont go on sleep unless i restart and it will randomly lose internet connection , messengers and things like that work but web pages will not come up though other computers in the house do not have the same problem and when i look in network it says laptop is hooked up to network and wireless is fine.

I the same problem above this morning and decided to let windows do its update , it was turning off as it usually does but took 15-20 minutes just stuck on shutting down page and that has never happened before now then when it was restarting before it began the updates a Driver_ power_ failure came up .

computer updated after that and came on as normal , my net is working for now but i would like to clear this up as soon as posisble.

I tend to keep laptop on sleep mode and i restart it at least once a week , im out of the house from about 3pm to 1130 at night so im not on at those times . I do tend to keep laptop hooked into ac adapter unless i move it , ive been more conscious of that lately.

I cant think of anything else ive left out , any help would be greatly appreciated !!

hp pavilion dm4 laptop
8gb of ram
intel core i5-2430M processor
windows 7 home premium x64

Northernsoul55 · May 15, 2013

Hi,

From your crash logs:

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
[COLOR=red]BugCheck 9F[/COLOR], {3, fffffa800bc07060, fffff80000b9c3d8, fffffa800796c010}
*** WARNING: Unable to verify timestamp for nusb3hub.sys
*** ERROR: Module load completed but symbols could not be loaded for nusb3hub.sys
Probably caused by : [COLOR=red]nusb3hub.sys[/COLOR]
Followup: MachineOwner
---------
0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
DRIVER_POWER_STATE_FAILURE (9f)

Stop message 0x0000009F Descriptive text: DRIVER_POWER_STATE_FAILURE
Usual cause: A driver is in an inconsistent or invalid power state.

Update these drivers:

Driver: nusb3hub.sys
Refers to: NEC Electronics USB 3.0 Host Controller Driver (previous BSOD issues with 2010 and earlier versions)
Try OEM first - Drivers available at the following link require registration and a lot of research:
:ar: http://www.renesas.com/supp/

Driver: Netwsw00.sys
Refers to: Intel® Wireless WiFi Link Adapter

Driver: igdkmd64.sys
Refers to: Intel Graphics driver
Dated: Wed Jul 27 00:22:40 2011
Web-site: :ar: https://downloadcenter.intel.com/Default.aspx
Note: Run the Intel® Driver Update Utility

Free up the startup.
Click on the Start button
Type “msconfig" (without quotes), click the resulting link. It will open the System Configuration window.
Select the “Startup” tab.
Deselect all items other than the antivirus.
Apply > OK
Accept then restart.

cheers

Dave

cipley · May 15, 2013

Adding to NorthernSoul's post

- This driver's faulty: NEC Electronics USB 3.0 Host Controller Driver

Code:

*** WARNING: Unable to verify timestamp for nusb3xhc.sys
*** ERROR: Module load completed but symbols could not be loaded for nusb3xhc.sys
Probably caused by : [B][COLOR="Red"]nusb3xhc.sys[/COLOR][/B]

Code:

fffff880`06800000 fffff880`06838000   nusb3xhc T (no symbols)           
    Loaded symbol image file: nusb3xhc.sys
    Image path: nusb3xhc.sys
    Image name: nusb3xhc.sys
    [B][COLOR="red"]Timestamp:        Fri Jun 10 15:00:38 2011 (4DF1CF26)[/COLOR][/B]

To update, preferred to obtain the driver from the OEM website (in your case, HP)

- And this

Code:

fffff800`0503c518  fffff880`0686810cUnable to load image \SystemRoot\system32\DRIVERS\Netwsw00.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for Netwsw00.sys
*** ERROR: Module load completed but symbols could not be loaded for [B][COLOR="red"]Netwsw00.sys[/COLOR][/B]
 Netwsw00+0x2a10c

Code:

fffff880`0683e000 fffff880`07382000   Netwsw00 T (no symbols)           
    Loaded symbol image file: Netwsw00.sys
    Image path: \SystemRoot\system32\DRIVERS\Netwsw00.sys
    Image name: Netwsw00.sys
    [B][COLOR="red"]Timestamp:        Tue Feb 21 01:26:23 2012 (4F42904F)[/COLOR][/B]

Intel Wireless WiFi Link Adapter :ar: Intel® Customer Support

whimsicalraptur · May 15, 2013

the intel download utility wont work even with me updating java it keeps saying it failed

cipley · May 15, 2013

probably blocked automatically?
can you check java applet permission in your browser?

whimsicalraptur · May 15, 2013

nvm ive got everything from intel , im having problems with the nec usb thing

whimsicalraptur · May 15, 2013

for Intel® Graphics Media Accelerator Driver, Windows 7* 64, Windows Vista* 64 (exe)

it said my computer didnt meet basic requirements for installing the software but it didnt tell me what specifically wasnt met though it extracts everything first before that popup

Northernsoul55 · May 15, 2013

Hi,

Try this driver:

:ar: Renesas electronics USB 3.0 host controller driver

cheers

Dave

whimsicalraptur · May 15, 2013

Northernsoul55 said:
Hi,

Try this driver:

:ar: Renesas electronics USB 3.0 host controller driver

cheers

Dave

i found that one by googling ty, the one on hp website was from like 2010

Northernsoul55 · May 15, 2013

Looking back at your logs, I noticed a new entry which wasnt in the 11/05/2013 logs,
but was in the 15/05/2013 logs:

Code:

fffff880`095a6000 fffff880`095b4000  [COLOR=red] MpKsla29b172[/COLOR]
    Timestamp: unavailable (00000000)
    Checksum:  00000000

I am unable to find any reference to this whatsoever and suspect Virus/malware.

Please download Malwarebytes:

Download

Note

Do not start the free trial of Malware Bytes, deselect that option when prompted.

Run a full scan once downloaded, installed and updated.

Also scan the system for possible virus infection.

:ar: http://www.sevenforums.com/tutorials/166445-windows-defender-offline.html
:ar: http://support.kaspersky.com/5350?vs=s88446#s88446

Post back any results

cheers

Dave

whimsicalraptur · May 16, 2013

i ran malware and i had two things from adware of gameplay labs that was it ....

is there another option for graphics card because as i said before it wont install Intel® Graphics Media Accelerator Driver, Windows 7* 64, Windows Vista* 64 (exe) properly

Northernsoul55 · May 16, 2013

Are you able to run the Intel System Identification Utility?

:ar: http://www.intel.com/p/en_US/support/idyp

It may provide some links for the driver (look under chipset/graphics controller)

cheers

Dave

whimsicalraptur · May 16, 2013

Northernsoul55 said:
Are you able to run the Intel System Identification Utility?

:ar: http://www.intel.com/p/en_US/support/idyp

It may provide some links for the driver (look under chipset/graphics controller)

cheers

Dave

yesi did nothing for graphics / chipset came up

Northernsoul55 · May 17, 2013

Update the chipset

cheers

Dave

bsod , loss of internet randomly and laptop wont go to sleep

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