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Windows 7: BSOD Errors when restarting PC

15 May 2013   #1

Windows 7 Home Premium 64 Bit
 
 
BSOD Errors when restarting PC

Hello Everyone,
I'm totaly new. I followed a guide and i read to place here a dump file of everything i used the program SF Diagnostic Tool.

I've no idea what information i should put here and what is useless. So ill only post the files (from SF Diagnostic Tool)
If u need more information please reply.

Also another error what might cause the BSOD is when i start my pc i get the error CPU over voltage! Press F1 to continue, i tought it wouldn't matter much so i ignored it.
Now 1-2 or 3 months later i get alot of BSOD's / Crashes like Windows verkenner (don't know the word in english) has stopped working. When windows updates goes on and tries to install the updates it's failing to install, also getting alot of shockwave player has stopped working or shockwave player crashed, and google chrome started to crash, and sometimes i can't even launch a program giving a weird error like 0x0000000?
So basicly my pc is starting to get !@#$ up.

I hope my problem is solvable.

Kind regards,
Dylanaw

__

Update:
I reinstall Windows 7 Home Premium x64 6 times now. In hope that the problems will be gone..


My System SpecsSystem Spec
.

15 May 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Hello Dylanaw.

Install Service pack 1 and all other windows updates. Otherwise the system will remain vulnerable to threats.
Code:
Windows 7 Kernel Version 7600 MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.17273.amd64fre.win7_gdr.130318-1532
Learn how to install Windows 7 Service Pack 1 (SP1)
Service Pack Center - Microsoft Windows

Apply the latest version of nVidia display driver.
You may download it directly, from our forum link Latest NVIDIA ForceWare Video Drivers Windows 7; or you may opt for the Option 2 of Drivers- Download NVIDIA Drivers for “Automatically find drivers for my NVIDIA products” (it requires java installed).



Scan the system for possible virus infection with the following programs.
upload your MSINFO32.nfo file.
  1. Click on the start button
  2. Type "msinfo32" (without quotes) in the search bar of the start menu, click the resulting link. It will open the System Information window.
  3. File>Save. In the "File Name" filed, put "MSINFO32" (without Quote), give the save location to desktop, and click the "save" button.
  4. Give the time for processing, it will save a .nfo file on your desktop.
  5. Zip it, and upload it following the instruction.
Also let us know what are the things connected to the USB ports.

__________________________________________________________________________
BSOD ANALYSIS:
Code:
BugCheck 19, {3, fffffa800365a380, fffff8a009108770, fffffa800365a380}

Probably caused by : fileinfo.sys ( fileinfo!FIStreamGetInfo+11f )

Followup: MachineOwner
--------------------------------------------------------------------------------------
BugCheck 19, {3, fffff8a00f1aadc0, fffff8a00f1aadc0, fffff8a00f1aad80}

Probably caused by : Pool_Corruption ( nt!ExDeferredFreePool+cbb )

Followup: Pool_corruption
---------------------------------------------------------------------------------------
BugCheck 1000007E, {ffffffffc0000005, fffff80002da7b57, fffff88002ff59d8, fffff88002ff5230}

Probably caused by : ntkrnlmp.exe ( nt!CmpDelayDerefKCBWorker+e7 )

Followup: MachineOwner
----------------------------------------------------------------------------------------
BugCheck 3B, {c0000005, fffff80002bc7b05, fffff88006ec4770, 0}

Probably caused by : Pool_Corruption ( nt!ExDeferredFreePool+249 )

Followup: Pool_corruption
---------
My System SpecsSystem Spec
15 May 2013   #3

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x86 Service Pack 1 - Linux Mint Mate 14 x64
 
 

Code:
BugCheck 19, {3, fffffa800365a380, fffff8a009108770, fffffa800365a380}

Probably caused by : fileinfo.sys ( fileinfo!FIStreamGetInfo+11f )
Code:
Usual causes:  Device driver
The bugcheck indicates that the pool freelist is corrupted, this data structure is used dynamic memory allocation more efficient, by improving the allocation and deallocation operations used with memory pools.

A corrupted hard-disk, corrupted driver(s) and RAM could be problems associated with this.

I noticed that the last process which was running at the time of the crash was related to AVG:

Code:
PROCESS_NAME:  avgidsagent.exe
Code:
fffff880`03ae2000 fffff880`03b25000   avgidsdrivera  Fri Mar 29 01:40:56 2013 (5154F128)
fffff880`01678000 fffff880`0168d000   avgidsha  Fri Feb 08 03:14:48 2013 (51146DA8)
fffff880`03aab000 fffff880`03ae2000   avgldx64  Fri Feb 08 03:14:24 2013 (51146D90)
fffff880`00e2a000 fffff880`00e79000   avgloga   Fri Feb 08 03:14:29 2013 (51146D95)
fffff880`01400000 fffff880`0141f000   avgmfx64  Fri Feb 08 03:14:48 2013 (51146DA8)
fffff880`0166b000 fffff880`01678000   avgrkx64  Fri Feb 08 03:14:05 2013 (51146D7D)
fffff880`02c1a000 fffff880`02c59000   avgtdia   Thu Mar 21 01:50:47 2013 (514A6777)
AVG is a known cause for BSODs with Windows 7, please remove this program using the official AVG Removal Tool, and then install and run full scans with these free and proven alternatives which work well with Windows 7 due to their lightweight nature on system resources and compatibility with the operating system.

Install and perform full scans with:
information   Information
Remember to install the free version of Malwarebytes not the free trail; untick the free trial box during installation. MSE is the most lightweight and compatible with the Windows 7 operating system

You can also view this thread for a complete free and lightweight security protection combination:Run Driver Verifier to scan for any corrupted drivers which may be causing problems, this program works by running various stress tests on drivers, in order to produce a BSOD which will locate the driver; run for least 24 hours:
information   Information
My System SpecsSystem Spec
.


15 May 2013   #4

Windows 7 Home Premium 64 Bit
 
 

Quote   Quote: Originally Posted by x BlueRobot View Post
Code:
BugCheck 19, {3, fffffa800365a380, fffff8a009108770, fffffa800365a380}

Probably caused by : fileinfo.sys ( fileinfo!FIStreamGetInfo+11f )
Code:
Usual causes:  Device driver
The bugcheck indicates that the pool freelist is corrupted, this data structure is used dynamic memory allocation more efficient, by improving the allocation and deallocation operations used with memory pools.

A corrupted hard-disk, corrupted driver(s) and RAM could be problems associated with this.

I noticed that the last process which was running at the time of the crash was related to AVG:

Code:
PROCESS_NAME:  avgidsagent.exe
Code:
fffff880`03ae2000 fffff880`03b25000   avgidsdrivera  Fri Mar 29 01:40:56 2013 (5154F128)
fffff880`01678000 fffff880`0168d000   avgidsha  Fri Feb 08 03:14:48 2013 (51146DA8)
fffff880`03aab000 fffff880`03ae2000   avgldx64  Fri Feb 08 03:14:24 2013 (51146D90)
fffff880`00e2a000 fffff880`00e79000   avgloga   Fri Feb 08 03:14:29 2013 (51146D95)
fffff880`01400000 fffff880`0141f000   avgmfx64  Fri Feb 08 03:14:48 2013 (51146DA8)
fffff880`0166b000 fffff880`01678000   avgrkx64  Fri Feb 08 03:14:05 2013 (51146D7D)
fffff880`02c1a000 fffff880`02c59000   avgtdia   Thu Mar 21 01:50:47 2013 (514A6777)
AVG is a known cause for BSODs with Windows 7, please remove this program using the official AVG Removal Tool, and then install and run full scans with these free and proven alternatives which work well with Windows 7 due to their lightweight nature on system resources and compatibility with the operating system.

Install and perform full scans with:
information   Information
Remember to install the free version of Malwarebytes not the free trail; untick the free trial box during installation. MSE is the most lightweight and compatible with the Windows 7 operating system

You can also view this thread for a complete free and lightweight security protection combination:Run Driver Verifier to scan for any corrupted drivers which may be causing problems, this program works by running various stress tests on drivers, in order to produce a BSOD which will locate the driver; run for least 24 hours:
information   Information
AVG is not the cause of the BSOD, i had BSOD since i run the pc for the first time without any programs installed.
I installed AVG Today to find maleware and viruses etc.
My System SpecsSystem Spec
15 May 2013   #5

Windows 7 Home Premium 64 Bit
 
 

Quote   Quote: Originally Posted by Arc View Post
Hello Dylanaw.

Install Service pack 1 and all other windows updates. Otherwise the system will remain vulnerable to threats.
Code:
Windows 7 Kernel Version 7600 MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.17273.amd64fre.win7_gdr.130318-1532
Learn how to install Windows 7 Service Pack 1 (SP1)
Service Pack Center - Microsoft Windows

Apply the latest version of nVidia display driver.
You may download it directly, from our forum link Latest NVIDIA ForceWare Video Drivers Windows 7; or you may opt for the Option 2 of Drivers- Download NVIDIA Drivers for “Automatically find drivers for my NVIDIA products” (it requires java installed).



Scan the system for possible virus infection with the following programs.
upload your MSINFO32.nfo file.
  1. Click on the start button
  2. Type "msinfo32" (without quotes) in the search bar of the start menu, click the resulting link. It will open the System Information window.
  3. File>Save. In the "File Name" filed, put "MSINFO32" (without Quote), give the save location to desktop, and click the "save" button.
  4. Give the time for processing, it will save a .nfo file on your desktop.
  5. Zip it, and upload it following the instruction.
Also let us know what are the things connected to the USB ports.

__________________________________________________________________________
BSOD ANALYSIS:
Code:
BugCheck 19, {3, fffffa800365a380, fffff8a009108770, fffffa800365a380}

Probably caused by : fileinfo.sys ( fileinfo!FIStreamGetInfo+11f )

Followup: MachineOwner
--------------------------------------------------------------------------------------
BugCheck 19, {3, fffff8a00f1aadc0, fffff8a00f1aadc0, fffff8a00f1aad80}

Probably caused by : Pool_Corruption ( nt!ExDeferredFreePool+cbb )

Followup: Pool_corruption
---------------------------------------------------------------------------------------
BugCheck 1000007E, {ffffffffc0000005, fffff80002da7b57, fffff88002ff59d8, fffff88002ff5230}

Probably caused by : ntkrnlmp.exe ( nt!CmpDelayDerefKCBWorker+e7 )

Followup: MachineOwner
----------------------------------------------------------------------------------------
BugCheck 3B, {c0000005, fffff80002bc7b05, fffff88006ec4770, 0}

Probably caused by : Pool_Corruption ( nt!ExDeferredFreePool+249 )

Followup: Pool_corruption
---------
I will try what u said i hope it will help.
I will reply when today or tomorrow to tell if i had any BSOD.
My System SpecsSystem Spec
15 May 2013   #6

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x86 Service Pack 1 - Linux Mint Mate 14 x64
 
 

AVG is still a known cause for BSODs and not recommended by anyone.
My System SpecsSystem Spec
15 May 2013   #7

Windows 7 Home Premium 64 Bit
 
 

i'm really sorry for the third reply but i just noticed i can't run windows update..
When i hit the button search for updates i will get this error : WindowsUpdate_80080005" "WindowsUpdate_dt000

And could someone look in these dumps? It's giving me alot of errors..

And what is Trustedinstaller.exe ? It's like 1/3 of all problems causing me BSOD's / Program errors..

I uploaded it to speedy.sh (i think its dump files or the trustedinstaller.exe errors), because adding it as Attachments is taking to long.

Dump files i think...rar - Speedy Share - upload your files here
My System SpecsSystem Spec
15 May 2013   #8
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Run SFC /SCANNOW Command - System File Checker

Upload the CBS log here. We are calling NoelDP to have a look.
My System SpecsSystem Spec
15 May 2013   #9

Windows 7 Home Premium 64 Bit
 
 

I really don't want to try option one because i have to reboot my pc and i will get BSODS for hours..
I tried option 2 but it says : The Recovery Service cannot be started.
I also tried option 3, when i paste it in the Command promt it makes a txt file on my destkop, and when i open it it's empty..

___
Edit:

When i go to Computer > Local Disc C: > Windows > Logs > CBS >
I see there 5 rar's. 1 txt called Filterlist. And another txt called : CBS but CBS is 3,20GB..
I can't even open CBS.txt .. Notepad cant / Notepad++ cant.
My System SpecsSystem Spec
15 May 2013   #10

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

PLEASE READ THE INSTRUCTIONS.
Windows Update Posting Instructions is probably more appropriate
copy the whole folder to the desktop - you can then (if you have to) read the cbs.log file from there)
ZIP the copied folder, and attach it to your response.
My System SpecsSystem Spec
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 BSOD Errors when restarting PC




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