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Windows 7: irql_not_equal_or_less bsod help


15 May 2013   #1

Windows 7 Home Premium 64 bit
 
 
irql_not_equal_or_less bsod help

Hello everyone

Ive been having a few problems with bsod with irql not equal or less message and i cannot figure it out.

This is how it started

i can either be watching a video (mkv or avi file) or on youtube, or just sitting on the desktop then blue screen,
i can post up the minidump files if someone can please help me i will be very thankful.

If you require anything else please let me know

Regards

Dave


My System SpecsSystem Spec
.

15 May 2013   #2

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 



Hi,

There is a lot of info needed that is missing from your logs, please follow these instructions:

http://www.sevenforums.com/crashes-d...tructions.html

Tip   Tip
Ensure you click the "GRAB ALL" button and then wait for each window to appear in turn and then click OK



Cheers

Dave
My System SpecsSystem Spec
15 May 2013   #3

Windows 7 Home Premium 64 bit
 
 

Hi

Sorry about that please find amended files

Regards

Dave
My System SpecsSystem Spec
.


15 May 2013   #4

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

Hi, thanks for the added info

Please uninstall Daemon tools as it is well known for BSOD.

Start > click on Computer > Uninstall or change a program > choose Daemon tools. Reboot.

Once uninstalled please go here and remove the SPTD driver itself with this tool:

http://www.duplexsecure.com/en/downloads

warning   Warning
If the uninstall button is grayed out when you run the program you dont need to do anything and can close the window, if it is not click it and allow it to run. DO NOT click the install button as it will install a driver known to cause BSODs onto your system.


Otherwise, go to C:\Windows\System32\drivers, look for and delete SPTD.sys manually. Reboot.

From your logs:

Code:
 
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 1E, {ffffffff80000003, fffff88007f90563, 0, fffff880070e7080}
Probably caused by : usbehci.sys ( usbehci!EHCI_ProcessDoneAsyncTd+215 )
Followup: MachineOwner
---------
0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
KMODE_EXCEPTION_NOT_HANDLED (1e)
This is probably USB related, unplug all USB's except Keyboard and Mouse, reboot, does issue remain?
If so Please follow this tutorial:

http://www.sevenforums.com/tutorials/165554-usb-driver-general-fix-problems.html

Also ensure to update all wireless/networking devices:

http://www.asus.com/Motherboards/P8Z77V_LX/#support_Download_30

Check to see if all Windows Updates are installed?

Are you overclocking? Any overclocking will result in a decrease in system stability,
Please return to default settings if so:

Code:
0: kd> !sysinfo cpuspeed
CPUID:        "Intel(R) Core(TM) i7-3770K CPU @ 3.50GHz"
MaxSpeed:     3500
CurrentSpeed: 3510

Run SFC to check the integrity of all Windows 7 system files:
  • Click on Start > Type in search cmd
    Right-click cmd after results are displayed and Run as Administrator
    Type SFC /scannow at the prompt
    (Note: There is a space between SFC and /scannow)
SFC Tutorial

Note   Note
Select option two. If any problems are found, run the scan 3 times and immediately
reboot the computer after each scan.


cheers

Dave
My System SpecsSystem Spec
17 May 2013   #5

Windows 7 Home Premium 64 bit
 
 
Still getting BSOD

Hi again

I tried everything that was stated above and it ran perfectly up until today, had 2 bsod and a strange thing in the bios as my main (windows OS) hard drive keeps disappearing, i can provide another minidump and assosortment of files for you guys
many thanks

David
My System SpecsSystem Spec
18 May 2013   #6

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

Hi,

Ok, still pointing towards a USB issue:

Code:
 
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck FE, {6, fffffa800ea0e6a0, 6670675f, 0}
Probably caused by : usbehci.sys ( usbehci!EHCI_InternalPollIsoEndpoint+36a )
Followup: MachineOwner
---------
0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
BUGCODE_USB_DRIVER (fe)
STOP 0x000000FE: BUGCODE_USB_DRIVER
Usual causes: USB device driver


If you are using any USB devices, then remove these from the USB ports (leave keyboard and mouse), and then update all the devices with the latest drivers, including the mouse and keyboard if applicable.
Does your issue still remain?
-------------------------------------------------------------------------------------------------
Free up the startup:

Click on the Start button
Type msconfig, click the resulting link. It will open the System Configuration window.
Select the “Startup” tab.
Deselect all items other than the antivirus.
Apply > OK
Accept then restart.
-------------------------------------------------------------------------------------------------

This is overclocking software and can lead to system instability and BSOD's.
Please reset all components to their stock speeds and then remove the software.

Code:
Start Menu\Programs\ASUS         Public:Start Menu\Programs\ASUS Public
Start Menu\Programs\ASUS\AI Suite II Public:Start Menu\Programs\ASUS\AI Suite II Public
-------------------------------------------------------------------------------------------------
Also remove:
All CheatEngine software
------------------------------------------------------------------------------------------------

USB issues:

Go to Control Panel>select icon view>and click on the "Device Manager" button.
In the Device Manager window, find the item/items labeled "Universal Serial Bus controllers."
Open it, and double-click the first item called "USB Root Hub."
In the USB Root Hub Properties dialog, click on the "Power Management" tab.
"Allow the computer to turn off this device to save power" is checked by default. Uncheck this box, and click "OK."
Do this for all USB Root Hubs. The drivers should now be automatically reconfigured by Windows upon reboot.


Turn off USB Suspension:
USB Selective Suspend - Turn On or Off

Also try this update here if none of the above fix your issue:

http://support.microsoft.com/default.aspx?scid=kb;EN-US;2529073
------------------------------------------------------------------------------------------------

These drivers need updating and may be causing USB issues:

Code:
Drivers: emBDA64.sys and emOEM64.sys
Refers to: USB 28xx OEM Filter (TV Card) ATI chipset
Dated: Wed Jan 26 11:38:28 2011
http://www.pctvsystems.com/tabid/62/default.aspx/Downloads/Driver/tabid/123/language/en-US/Default.aspx

Code:
Driver: XENfiltv.sys
Refers to: Sound Blaster Tactic(3d) Sigma Driver 
Dated: Fri Jul 31 04:40:32 2009
http://www.soundblaster.com/

Also update your USB 3.0 drivers from Asus:

http://uk.asus.com/Motherboards/Intel_Socket_1155/P8Z77V_LX/#download
------------------------------------------------------------------------------------------------




Run SFC to check the integrity of all Windows 7 system files:
  • Click on Start > Type in search cmd
    Right-click cmd after results are displayed and Run as Administrator
    Type SFC /scannow at the prompt
    (Note: There is a space between SFC and /scannow)
SFC Tutorial

Note   Note
Select option two. If any problems are found, run the scan 3 times and immediately
reboot the computer after each scan.


Post back any results/observations

Cheers

Dave
My System SpecsSystem Spec
28 May 2013   #7

Windows 7 Home Premium 64 bit
 
 

Hi

Great news ive had no errors only random usb errors but thats a driver problem that i can easily sort out.

thanks for your help northensoul55

regards

Dave
My System SpecsSystem Spec
29 May 2013   #8

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

Good news Dave, glad I coould help.

If you have any issues with the drivers, pop back and we may
be able to help out.

Can you mark this as solved please, thanks.

Dave
My System SpecsSystem Spec
04 Jun 2013   #9

Windows 7 Home Premium 64 bit
 
 

erm hi again

slight problem again, after doing updates and fixes iam getting freezes and stil bsod
if you can offer help it would help me out.

regards

David
My System SpecsSystem Spec
05 Jun 2013   #10

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

Hi,

No problem, Can you run the SF Tool again and post up a new log.

cheers

Dave
My System SpecsSystem Spec
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