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Windows 7: bsod 0x0000007F during playing music in itunes


16 May 2013   #1
boxhead1990

windows 7 home premium 64
 
 
bsod 0x0000007F during playing music in itunes

okay so first is first hi im michael and i have joined here to help work out why im having bsod issues on a week old system

only happens if i leave itunes playing music while im else where in the house or while playing music while playing wow


i7 3770
16gb corsair ram
asus p8z77 -m motherboard
asus gtx660 direct cu ii ti 2gb
samsung 840 series 250 gb ssd
hitachi 1tb storage drive

have opened the .dmp file with blue screen view and this is about as far as i can work out




My System SpecsSystem Spec
16 May 2013   #2
boxhead1990

windows 7 home premium 64
 
 

ImageShack® - Online Photo and Video Hosting

sorry link to image didnt work the first time
My System SpecsSystem Spec
16 May 2013   #3
boxhead1990

windows 7 home premium 64
 
 

here is my msinfo.nfo if this helps


Attachment 268294
My System SpecsSystem Spec
17 May 2013   #4
boxhead1990

windows 7 home premium 64
 
 

No help for someone who doesn't understand what any of these diagnostic tools are saying????
My System SpecsSystem Spec
17 May 2013   #5
Northernsoul55

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 



Hi,

Please reconfigure windows to collect the correct info so we can analyse your issue correctly.
You want small memory dumps - "MiniDumps"

http://www.sevenforums.com/tutorials/174459-dump-files-configure-windows-create-bsod.html

And here are the instructions for posting:

http://www.sevenforums.com/crashes-d...tructions.html

Tip   Tip
Ensure you click the "GRAB ALL" button and then wait for each window to appear in turn and then click OK



Cheers

Dave
My System SpecsSystem Spec
17 May 2013   #6
boxhead1990

windows 7 home premium 64
 
 

heres the seven forums diagnostic tool file here
Attachment 268399

hopefully i can get some help with this asap


also do i need to zip the .dmp file that i have and post it ????
My System SpecsSystem Spec
17 May 2013   #7
Northernsoul55

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

Hi,

no I have everything I need thanks

cheers

Dave
My System SpecsSystem Spec
17 May 2013   #8
Northernsoul55

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

Hi,

From your crash logs:

Code:
 
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 7F, {8, 80050033, 406f8, fffff80002c7ef14}
Probably caused by : ntkrnlmp.exe ( nt!KiDoubleFaultAbort+b2 )
Followup: MachineOwner
---------
4: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
UNEXPECTED_KERNEL_MODE_TRAP (7f)
Stop message 0x0000007F Descriptive text: UNEXPECTED_KERNEL_MODE_TRAP
Usual cause: There is a hardware or software problem. This is usually caused by a hardware failure.
----------------------------------------------------------------------------------------------

Please uninstall Daemon tools as it is well known for BSOD.
Start > click on Computer > Uninstall or change a program > choose Daemon tools. Reboot.
Once uninstalled please go here and remove the SPTD driver itself with this tool:

http://www.duplexsecure.com/en/downloads

warning   Warning
If the uninstall button is grayed out when you run the program you dont need to do anything and can close the window, if it is not click it and allow it to run. DO NOT click the install button as it will install a driver known to cause BSODs onto your system.


Otherwise, go to C:\Windows\System32\drivers, look for and delete SPTD.sys manually. Reboot
-------------------------------------------------------------------------------------------

Also remove this program from your system as Windows 7 does not need
such programs as they may cause more harm than good:
TuneUpUtilities 2013
-------------------------------------------------------------------------------------------

Run these tests and post back any results:



`1. Run SFC to check the integrity of all Windows 7 system files:
  • Click on Start > Type in search cmd
    Right-click cmd after results are displayed and Run as Administrator
    Type SFC /scannow at the prompt
    (Note: There is a space between SFC and /scannow)
SFC Tutorial

Note   Note
Select option two. If any problems are found, run the scan 3 times and immediately
reboot the computer after each scan.



2. Also run chkdsk in an elevated command prompt in order to check for file system errors and bad sectors on your HDD:
  • Click on Start>Type in search cmd
  • Right click cmd and Run as Administrator
  • At the command prompt please type: chkdsk /f/r
    (There is a space between chkdsk and /f/r)
Chkdsk Tutorial


3. Take memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.
http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html
Tip   Tip
Run these tests overnight


Are you overclocking? Any overclocking will result in a decrease in system
stability.
Code:
 
CPUID:        "Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: 3410
cheers

Dave
My System SpecsSystem Spec
17 May 2013   #9
boxhead1990

windows 7 home premium 64
 
 

didnt find any violations for sfc
My System SpecsSystem Spec
17 May 2013   #10
boxhead1990

windows 7 home premium 64
 
 

will do the chkdsk now and see what that reckons also i dont have anything to do memtest with (dont have any blank disk's or a usb storage device)
My System SpecsSystem Spec
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 bsod 0x0000007F during playing music in itunes




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