bsod 0x0000007F during playing music in itunes

Hi,

Please reconfigure windows to collect the correct info so we can analyse your issue correctly.
You want small memory dumps - "MiniDumps"

https://www.sevenforums.com/tutorials/174459-dump-files-configure-windows-create-bsod.html

And here are the instructions for posting:

https://www.sevenforums.com/crashes-d...tructions.html

   Tip

Ensure you click the "GRAB ALL" button and then wait for each window to appear in turn and then click OK

Cheers

Dave

Hi,

no I have everything I need thanks :)

cheers

Dave

Hi,

From your crash logs:

Code:

 
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 7F, {8, 80050033, 406f8, fffff80002c7ef14}
Probably caused by : ntkrnlmp.exe ( nt!KiDoubleFaultAbort+b2 )
Followup: MachineOwner
---------
4: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
UNEXPECTED_KERNEL_MODE_TRAP (7f)

Stop message 0x0000007F Descriptive text: UNEXPECTED_KERNEL_MODE_TRAP
Usual cause: There is a hardware or software problem. This is usually caused by a hardware failure.
----------------------------------------------------------------------------------------------

Please uninstall Daemon tools as it is well known for BSOD.
Start > click on Computer > Uninstall or change a program > choose Daemon tools. Reboot.
Once uninstalled please go here and remove the SPTD driver itself with this tool:

http://www.duplexsecure.com/en/downloads

   Warning

If the uninstall button is grayed out when you run the program you dont need to do anything and can close the window, if it is not click it and allow it to run. DO NOT click the install button as it will install a driver known to cause BSODs onto your system.

Otherwise, go to C:\Windows\System32\drivers, look for and delete SPTD.sys manually. Reboot
-------------------------------------------------------------------------------------------

Also remove this program from your system as Windows 7 does not need
such programs as they may cause more harm than good:
TuneUpUtilities 2013
-------------------------------------------------------------------------------------------

Run these tests and post back any results:



`1. Run SFC to check the integrity of all Windows 7 system files:

• Click on Start > Type in search cmd
  Right-click cmd after results are displayed and Run as Administrator
  Type SFC /scannow at the prompt
  (Note: There is a space between SFC and /scannow)

SFC Tutorial

   Note

Select option two. If any problems are found, run the scan 3 times and immediately
reboot the computer after each scan.

2. Also run chkdsk in an elevated command prompt in order to check for file system errors and bad sectors on your HDD:

• Click on Start>Type in search cmd
• Right click cmd and Run as Administrator
• At the command prompt please type: chkdsk /f/r
  (There is a space between chkdsk and /f/r)

Chkdsk Tutorial


3. Take memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.
https://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html

   Tip

Run these tests overnight

Are you overclocking? Any overclocking will result in a decrease in system
stability.

Code:

 
CPUID:        "Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: 3410

cheers

Dave