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Windows 7: blue screen bsod kernel power event id 41

16 May 2013   #1
phippsy1980

windows 7 ultimate 64bit
 
 
blue screen bsod kernel power event id 41

i got a bsod while having a youtube video up and having webcam on it said something about minidump then restarted just wondering i not long got a tritton headset could this be the cause of it here is information on the problem on even viewer


My System SpecsSystem Spec
.
16 May 2013   #2
Dsprague

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

My System SpecsSystem Spec
16 May 2013   #3
phippsy1980

windows 7 ultimate 64bit
 
 

i have now attached information in zip
My System SpecsSystem Spec
.

16 May 2013   #4
Dsprague

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

OK it looks like the BSOD was caused by the Creative Technologies video capture driver:

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 50, {fffff8800adce000, 1, fffff88007217be4, 0}

*** WARNING: Unable to verify timestamp for V0700Vid.sys
*** ERROR: Module load completed but symbols could not be loaded for V0700Vid.sys

Could not read faulting driver name
Probably caused by : V0700Vid.sys ( V0700Vid+17be4 )

Followup: MachineOwner
---------
Driver Reference Table - V0700Vid.sys

looking at the driver we can see it is very old:

Code:
kd> lmvm V0700Vid
start             end                 module name
fffff880`07200000 fffff880`072602c0   V0700Vid T (no symbols)           
    Loaded symbol image file: V0700Vid.sys
    Image path: \SystemRoot\system32\DRIVERS\V0700Vid.sys
    Image name: V0700Vid.sys
    Timestamp:        Wed Sep 07 01:30:56 2011 (4E670190)
    CheckSum:         00066D53
    ImageSize:        000602C0
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
please update the driver from here: Creative Worldwide Support
My System SpecsSystem Spec
16 May 2013   #5
phippsy1980

windows 7 ultimate 64bit
 
 

thank u what is creative capture driver
My System SpecsSystem Spec
16 May 2013   #6
Dsprague

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

The software that is used to make your webcam recognizable to Windows 7
My System SpecsSystem Spec
16 May 2013   #7
phippsy1980

windows 7 ultimate 64bit
 
 

thats great thank u for ur help i will download the driver now
My System SpecsSystem Spec
16 May 2013   #8
Dsprague

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

Glad I could help.
My System SpecsSystem Spec
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 blue screen bsod kernel power event id 41




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