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Windows 7: Operation System Crash, bugcheck 0x0000009f

01 Jun 2013   #11
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

No problem..and I will take a look at the new ones and post my findings


My System SpecsSystem Spec
.
01 Jun 2013   #12
Ral400

Window 7 Home Premium 64-Bit SP1
 
 

Did the full scan and the program found nothing wrong
My System SpecsSystem Spec
01 Jun 2013   #13
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Okay, any new BSOD's or issues after making the rest of the changes? Cause the last dump I see is of 29th May.
My System SpecsSystem Spec
.

02 Jun 2013   #14
Ral400

Window 7 Home Premium 64-Bit SP1
 
 

Quote   Quote: Originally Posted by koolkat77 View Post
Okay, any new BSOD's or issues after making the rest of the changes? Cause the last dump I see is of 29th May.
No new BSOD since the changes.
But, I don't know if my BSOD gonna happen again or not. I will just wait and see.
My System SpecsSystem Spec
02 Jun 2013   #15
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Quote   Quote: Originally Posted by Ral400 View Post
Quote   Quote: Originally Posted by koolkat77 View Post
Okay, any new BSOD's or issues after making the rest of the changes? Cause the last dump I see is of 29th May.
No new BSOD since the changes.
But, I don't know if my BSOD gonna happen again or not. I will just wait and see.
Yes..that's what you have to do. Wait and see if it happens again..and if it does, upload the new reports.

Take your time, keep us posted. Good luck.
My System SpecsSystem Spec
04 Jun 2013   #16
Ral400

Window 7 Home Premium 64-Bit SP1
 
 

The shutdown happen again at 12:52 PM today (CST).
My System SpecsSystem Spec
04 Jun 2013   #17
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

I will take a look at it as soon as I can. Bump the thread if I haven't replied in 48 hours.
My System SpecsSystem Spec
04 Jun 2013   #18
Ral400

Window 7 Home Premium 64-Bit SP1
 
 

Quote   Quote: Originally Posted by koolkat77 View Post
I will take a look at it as soon as I can. Bump the thread if I haven't replied in 48 hours.
Ok. Take all the time you need. You may never know if the laptop will shutdown again after the fix.
My System SpecsSystem Spec
04 Jun 2013   #19
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, fffffa800774e060, fffff80000b9c3d8, fffffa80110ccbd0}

Probably caused by : ACPI.sys

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_POWER_STATE_FAILURE (9f)
A driver has failed to complete a power IRP within a specific time (usually 10 minutes).
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa800774e060, Physical Device Object of the stack
Arg3: fffff80000b9c3d8, nt!TRIAGE_9F_POWER on Win7, otherwise the Functional Device Object of the stack
Arg4: fffffa80110ccbd0, The blocked IRP

Debugging Details:
------------------


DRVPOWERSTATE_SUBCODE:  3

IMAGE_NAME:  ACPI.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4ce79294

MODULE_NAME: ACPI

FAULTING_MODULE: fffff88000ee7000 ACPI

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0x9F

PROCESS_NAME:  System

CURRENT_IRQL:  2

TAG_NOT_DEFINED_c000000f:  FFFFF80000BA2FB0

STACK_TEXT:  
fffff800`00b9c388 fffff800`0353b8c2 : 00000000`0000009f 00000000`00000003 fffffa80`0774e060 fffff800`00b9c3d8 : nt!KeBugCheckEx
fffff800`00b9c390 fffff800`034d684c : fffff800`00b9c4c0 fffff800`00b9c4c0 00000000`00000000 00000000`00000002 : nt! ?? ::FNODOBFM::`string'+0x33af0
fffff800`00b9c430 fffff800`034d66e6 : fffffa80`0d0a8c58 fffffa80`0d0a8c58 00000000`00000000 00000000`00000000 : nt!KiProcessTimerDpcTable+0x6c
fffff800`00b9c4a0 fffff800`034d65ce : 000000e5`6f5b1de1 fffff800`00b9cb18 00000000`006062b7 fffff800`0364a968 : nt!KiProcessExpiredTimerList+0xc6
fffff800`00b9caf0 fffff800`034d63b7 : 00000031`2e62c5c3 00000031`006062b7 00000031`2e62c537 00000000`000000b7 : nt!KiTimerExpiration+0x1be
fffff800`00b9cb90 fffff800`034c390a : fffff800`03646e80 fffff800`03654cc0 00000000`00000001 fffff880`00000000 : nt!KiRetireDpcList+0x277
fffff800`00b9cc40 00000000`00000000 : fffff800`00b9d000 fffff800`00b97000 fffff800`00b9cc00 00000000`00000000 : nt!KiIdleLoop+0x5a


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

FAILURE_BUCKET_ID:  X64_0x9F_3_SynTP_IMAGE_ACPI.sys

BUCKET_ID:  X64_0x9F_3_SynTP_IMAGE_ACPI.sys

Followup: MachineOwner
---------

0: kd> !irp fffffa80110ccbd0
Irp is active with 9 stacks 8 is current (= 0xfffffa80110cce98)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
>[ 16, 2]   0 e1 fffffa800a36d730 00000000 00000000-00000000    pending
	      Unable to load image \SystemRoot\system32\DRIVERS\SynTP.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for SynTP.sys
*** ERROR: Module load completed but symbols could not be loaded for SynTP.sys
 \Driver\SynTP
			Args: 00014400 00000001 00000004 00000002
 [  0, 0]   0  0 00000000 00000000 00000000-fffffa800f44b160    

			Args: 00000000 00000000 00000000 00000000
Like earlier, have you tried updating the Synaptic Touch Pad Driver Driver Reference Table - SynTP.sys

Please uninstall this software " ST MicroElectronics Accelerometer " as well.
My System SpecsSystem Spec
05 Jun 2013   #20
Ral400

Window 7 Home Premium 64-Bit SP1
 
 

I did update my pad [on 5/17/2013, version 16.3.15.1] and it was successful. I don't know how to uninstall "ST MicroElectronics Accelerometer". This software is not showing in "Uninstall or Change Program".
My System SpecsSystem Spec
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 Operation System Crash, bugcheck 0x0000009f




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