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Windows 7: Operation System Crash, bugcheck 0x0000009f

05 Jun 2013   #21
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Nevermind


My System SpecsSystem Spec
.
10 Jun 2013   #22
Ral400

Window 7 Home Premium 64-Bit SP1
 
 

Happened again at Monday, June 10th, 7:28 AM.
My System SpecsSystem Spec
10 Jun 2013   #23
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Do you have anything connected to your USB ports?
If yes, disconnect and safely remove them from your system.
My System SpecsSystem Spec
.

10 Jun 2013   #24
Ral400

Window 7 Home Premium 64-Bit SP1
 
 

Quote   Quote: Originally Posted by koolkat77 View Post
Do you have anything connected to your USB ports?
If yes, disconnect and safely remove them from your system.
I have a Logitech mice in a USB port. Should I download and install "Dell 32 Bit (Graphical User Interface version) Diagnostics Utility"?
My System SpecsSystem Spec
10 Jun 2013   #25
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Quote   Quote: Originally Posted by Ral400 View Post
Quote   Quote: Originally Posted by koolkat77 View Post
Do you have anything connected to your USB ports?
If yes, disconnect and safely remove them from your system.
I have a Logitech mice in a USB port. Should I download and install "Dell 32 Bit (Graphical User Interface version) Diagnostics Utility"?
For what is that?
My System SpecsSystem Spec
10 Jun 2013   #26
Ral400

Window 7 Home Premium 64-Bit SP1
 
 

Quote   Quote: Originally Posted by koolkat77 View Post
Quote   Quote: Originally Posted by Ral400 View Post
Quote   Quote: Originally Posted by koolkat77 View Post
Do you have anything connected to your USB ports?
If yes, disconnect and safely remove them from your system.
I have a Logitech mice in a USB port. Should I download and install "Dell 32 Bit (Graphical User Interface version) Diagnostics Utility"?
For what is that?
I went to "My Dell" program. Under "Blue Screen Troubleshooter", I click on the date the shutdown happen. I then click on "Install driver updates available on the system manufacturer's website". It lead me to "Dell 32 Bit (Graphical User Interface version) Diagnostics Utility".
I don't know if I already it.
My System SpecsSystem Spec
10 Jun 2013   #27
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Humm,..check in control panel > add remove programs.
My System SpecsSystem Spec
10 Jun 2013   #28
Ral400

Window 7 Home Premium 64-Bit SP1
 
 

Quote   Quote: Originally Posted by koolkat77 View Post
Humm,..check in control panel > add remove programs.
It doesn't seem to be there. I brought my laptop in 2012 and "Dell 32 Bit (Graphical User Interface version) Diagnostics Utility" released on 3/8/2011. So, I don't know. If it help, I did not update my BIOS or anything when the laptop arrived to my house.

From Dell's Description: "This package provides the Dell (Graphical User Interface version) Diagnostics Utility and is supported on the Latitude, Dimension, Inspiron, Optiplex, Precision, Vostro and XPS models running the following Operating Systems: XP, VISTA and Windows 7 and Linux"
My System SpecsSystem Spec
10 Jun 2013   #29
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Umm well is the laptop still under warranty? And since when are you having these BSOD's?
(Not sure if I already asked this)
My System SpecsSystem Spec
10 Jun 2013   #30
Ral400

Window 7 Home Premium 64-Bit SP1
 
 

Quote   Quote: Originally Posted by koolkat77 View Post
Umm well is the laptop still under warranty? And since when are you having these BSOD's?
(Not sure if I already asked this)
Warranty ended. I don't know how long I had BSOD because a clean my dump files. But, I am guessing almost a year.
My System SpecsSystem Spec
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 Operation System Crash, bugcheck 0x0000009f




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