Operation System Crash, bugcheck 0x0000009f

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  1. Posts : 15,026
    Windows 10 Home 64Bit
       #21

    Nevermind
      My Computer


  2. Posts : 27
    Window 7 Home Premium 64-Bit SP1
    Thread Starter
       #22

    Happened again at Monday, June 10th, 7:28 AM.
      My Computer


  3. Posts : 15,026
    Windows 10 Home 64Bit
       #23

    Do you have anything connected to your USB ports?
    If yes, disconnect and safely remove them from your system.
      My Computer


  4. Posts : 27
    Window 7 Home Premium 64-Bit SP1
    Thread Starter
       #24

    koolkat77 said:
    Do you have anything connected to your USB ports?
    If yes, disconnect and safely remove them from your system.
    I have a Logitech mice in a USB port. Should I download and install "Dell 32 Bit (Graphical User Interface version) Diagnostics Utility"?
      My Computer


  5. Posts : 15,026
    Windows 10 Home 64Bit
       #25

    Ral400 said:
    koolkat77 said:
    Do you have anything connected to your USB ports?
    If yes, disconnect and safely remove them from your system.
    I have a Logitech mice in a USB port. Should I download and install "Dell 32 Bit (Graphical User Interface version) Diagnostics Utility"?
    For what is that?
      My Computer


  6. Posts : 27
    Window 7 Home Premium 64-Bit SP1
    Thread Starter
       #26

    koolkat77 said:
    Ral400 said:
    koolkat77 said:
    Do you have anything connected to your USB ports?
    If yes, disconnect and safely remove them from your system.
    I have a Logitech mice in a USB port. Should I download and install "Dell 32 Bit (Graphical User Interface version) Diagnostics Utility"?
    For what is that?
    I went to "My Dell" program. Under "Blue Screen Troubleshooter", I click on the date the shutdown happen. I then click on "Install driver updates available on the system manufacturer's website". It lead me to "Dell 32 Bit (Graphical User Interface version) Diagnostics Utility".
    I don't know if I already it.
      My Computer


  7. Posts : 15,026
    Windows 10 Home 64Bit
       #27

    Humm,..check in control panel > add remove programs.
      My Computer


  8. Posts : 27
    Window 7 Home Premium 64-Bit SP1
    Thread Starter
       #28

    koolkat77 said:
    Humm,..check in control panel > add remove programs.
    It doesn't seem to be there. I brought my laptop in 2012 and "Dell 32 Bit (Graphical User Interface version) Diagnostics Utility" released on 3/8/2011. So, I don't know. If it help, I did not update my BIOS or anything when the laptop arrived to my house.

    From Dell's Description: "This package provides the Dell (Graphical User Interface version) Diagnostics Utility and is supported on the Latitude, Dimension, Inspiron, Optiplex, Precision, Vostro and XPS models running the following Operating Systems: XP, VISTA and Windows 7 and Linux"
      My Computer


  9. Posts : 15,026
    Windows 10 Home 64Bit
       #29

    Umm well is the laptop still under warranty? And since when are you having these BSOD's?
    (Not sure if I already asked this)
      My Computer


  10. Posts : 27
    Window 7 Home Premium 64-Bit SP1
    Thread Starter
       #30

    koolkat77 said:
    Umm well is the laptop still under warranty? And since when are you having these BSOD's?
    (Not sure if I already asked this)
    Warranty ended. I don't know how long I had BSOD because a clean my dump files. But, I am guessing almost a year.
      My Computer


 
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