|16 May 2013||#2|
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Start Menu\Programs\AVG Public:Start Menu\Programs\AVG Public Start Menu\Programs\McAfee Public:Start Menu\Programs\McAfee Public
Crashes indicate AVG and McAfee being a possible cause. Remove them and replace with Microsoft Security Essentials to see if it provides more stability. Uninstallers (removal tools) for common antivirus software. Plus you shouldn't be using two antivirus software on your system. They sure can cause things like BSOD's. Q: Is it bad to run multiple antivirus programs?
Microsoft Security Essentials and Malwarebytes, both recommended from a strict BSOD perspective.
Microsoft Security Essentials, Free antivirus for windows
Malwarebytes Anti-Malware Free
DO NOT start the free trial of MalwareBytes. Deselect the option when prompted.
Make full scans with both separately.
Keep less stuff at the start-up. Only anti-virus, this helps avoid driver conflicts and improves time to log in to windows.
Troubleshoot a Problem by Performing a Clean Startup in Windows 7 or Vista
How to Change, Add, or Remove Startup Programs in Windows 7
Basic checks: Please run these tests and report back the results
1. SFC /scannow to check windows for corruption - SFC /SCANNOW Command - System File Checker
2. Disk check for errors on the hard drive - How to Run Disk Check in Windows 7
3. Troubleshoot applications by a clean boot - Troubleshoot Application Conflicts by Performing a Clean Startup
4. Memtest86+ paying close attention to part 3 - RAM - Test with Memtest86+
5. Hard drive test from HDD mfg website - Hard Drive Diagnostic Procedure
kd> !irp fffffa8007404bd0 Irp is active with 9 stacks 8 is current (= 0xfffffa8007404e98) No Mdl: No System Buffer: Thread 00000000: Irp stack trace. cmd flg cl Device File Completion-Context [ 0, 0] 0 0 00000000 00000000 00000000-00000000 Args: 00000000 00000000 00000000 00000000 [ 0, 0] 0 0 00000000 00000000 00000000-00000000 Args: 00000000 00000000 00000000 00000000 [ 0, 0] 0 0 00000000 00000000 00000000-00000000 Args: 00000000 00000000 00000000 00000000 [ 0, 0] 0 0 00000000 00000000 00000000-00000000 Args: 00000000 00000000 00000000 00000000 [ 0, 0] 0 0 00000000 00000000 00000000-00000000 Args: 00000000 00000000 00000000 00000000 [ 0, 0] 0 0 00000000 00000000 00000000-00000000 Args: 00000000 00000000 00000000 00000000 [ 0, 0] 0 0 00000000 00000000 00000000-00000000 Args: 00000000 00000000 00000000 00000000 >[ 16, 2] 0 e1 fffffa800a2986b0 00000000 00000000-00000000 pending Unable to load image \SystemRoot\system32\DRIVERS\SynTP.sys, Win32 error 0n2 *** WARNING: Unable to verify timestamp for SynTP.sys *** ERROR: Module load completed but symbols could not be loaded for SynTP.sys \Driver\SynTP Args: 00014400 00000001 00000004 00000002 [ 0, 0] 0 0 00000000 00000000 00000000-fffffa80072916f0 Args: 00000000 00000000 00000000 00000000 0: kd> lmvm SynTP start end module name fffff880`05271000 fffff880`053ce000 SynTP T (no symbols) Loaded symbol image file: SynTP.sys Image path: \SystemRoot\system32\DRIVERS\SynTP.sys Image name: SynTP.sys Timestamp: Fri Dec 17 22:51:13 2010 (4D0B9501) CheckSum: 00163764 ImageSize: 0015D000 Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4
Image name: SynTP.sys Timestamp: Fri Dec 17 22:51:13 2010 (4D0B9501)
Hope this helps for now, good luck.
|My System Specs|
|01 Jun 2013||#4|
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The test went well
My laptop still shut down. It look like I have new dump files.
One day, I heard my laptop fan going at high speed when the laptop is sleeping. When I open my laptop screen to see what was going on, the screen had nothing. Just a black screen. It shut down after a minute or so.
On 5/29, the laptop took longer than usual to load. It just stick on the black screen for a while. The Dell logo didn't load yet. I sometime have to restart the laptop because it took too long.
|My System Specs|
|01 Jun 2013||#10|
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|My System Specs|
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