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Windows 7: Operation System Crash, bugcheck 0x0000009f

16 May 2013   #1

Window 7 Home Premium 64-Bit SP1
 
 
Operation System Crash, bugcheck 0x0000009f

During the past few days, my operation system crash. It happen randomly when the laptop is in sleep mode. What can I do to fix this?

My System SpecsSystem Spec
.

16 May 2013   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Code:
Start Menu\Programs\AVG	Public:Start Menu\Programs\AVG	Public
Start Menu\Programs\McAfee	Public:Start Menu\Programs\McAfee	Public
Security App
Crashes indicate AVG and McAfee being a possible cause. Remove them and replace with Microsoft Security Essentials to see if it provides more stability. Uninstallers (removal tools) for common antivirus software. Plus you shouldn't be using two antivirus software on your system. They sure can cause things like BSOD's. Q: Is it bad to run multiple antivirus programs?

Microsoft Security Essentials and Malwarebytes, both recommended from a strict BSOD perspective.

Microsoft Security Essentials, Free antivirus for windows

Malwarebytes Anti-Malware Free

information   Information
DO NOT start the free trial of MalwareBytes. Deselect the option when prompted.

Tip   Tip
Make full scans with both separately.


Start up
Keep less stuff at the start-up. Only anti-virus, this helps avoid driver conflicts and improves time to log in to windows.

Troubleshoot a Problem by Performing a Clean Startup in Windows 7 or Vista
How to Change, Add, or Remove Startup Programs in Windows 7

Basic checks: Please run these tests and report back the results

1. SFC /scannow to check windows for corruption - SFC /SCANNOW Command - System File Checker
2. Disk check for errors on the hard drive - How to Run Disk Check in Windows 7
3. Troubleshoot applications by a clean boot - Troubleshoot Application Conflicts by Performing a Clean Startup
4. Memtest86+ paying close attention to part 3 - RAM - Test with Memtest86+
5. Hard drive test from HDD mfg website - Hard Drive Diagnostic Procedure

Code:
kd> !irp fffffa8007404bd0
Irp is active with 9 stacks 8 is current (= 0xfffffa8007404e98)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
>[ 16, 2]   0 e1 fffffa800a2986b0 00000000 00000000-00000000    pending
	      Unable to load image \SystemRoot\system32\DRIVERS\SynTP.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for SynTP.sys
*** ERROR: Module load completed but symbols could not be loaded for SynTP.sys
 \Driver\SynTP
			Args: 00014400 00000001 00000004 00000002
 [  0, 0]   0  0 00000000 00000000 00000000-fffffa80072916f0    

			Args: 00000000 00000000 00000000 00000000
0: kd> lmvm SynTP
start             end                 module name
fffff880`05271000 fffff880`053ce000   SynTP    T (no symbols)           
    Loaded symbol image file: SynTP.sys
    Image path: \SystemRoot\system32\DRIVERS\SynTP.sys
    Image name: SynTP.sys
    Timestamp:        Fri Dec 17 22:51:13 2010 (4D0B9501)
    CheckSum:         00163764
    ImageSize:        0015D000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Update this driver:
Code:
Image name: SynTP.sys
    Timestamp:        Fri Dec 17 22:51:13 2010 (4D0B9501)
Driver Description: Synaptic Touch Pad Driver Driver Reference Table - SynTP.sys

Hope this helps for now, good luck.
My System SpecsSystem Spec
01 Jun 2013   #3

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Any update?
My System SpecsSystem Spec
.


01 Jun 2013   #4

Window 7 Home Premium 64-Bit SP1
 
 

The test went well
My laptop still shut down. It look like I have new dump files.
One day, I heard my laptop fan going at high speed when the laptop is sleeping. When I open my laptop screen to see what was going on, the screen had nothing. Just a black screen. It shut down after a minute or so.
On 5/29, the laptop took longer than usual to load. It just stick on the black screen for a while. The Dell logo didn't load yet. I sometime have to restart the laptop because it took too long.
My System SpecsSystem Spec
01 Jun 2013   #5

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Are you sure you have followed all the steps and made all the changes mentioned on my other post?
My System SpecsSystem Spec
01 Jun 2013   #6

Window 7 Home Premium 64-Bit SP1
 
 

Quote   Quote: Originally Posted by koolkat77 View Post
Are you sure you have followed all the steps and made all the changes mentioned on my other post?
Yes
My System SpecsSystem Spec
01 Jun 2013   #7

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

I can still see McAfee on your system.

Is the laptop still under warranty?
My System SpecsSystem Spec
01 Jun 2013   #8

Window 7 Home Premium 64-Bit SP1
 
 

Quote   Quote: Originally Posted by koolkat77 View Post
I can still see McAfee on your system.

Is the laptop still under warranty?
I removed AVG
My System SpecsSystem Spec
01 Jun 2013   #9

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

I get that but why not McAfee? If it wasn't creating a problem you could install it back later on.
My System SpecsSystem Spec
01 Jun 2013   #10

Window 7 Home Premium 64-Bit SP1
 
 

Quote   Quote: Originally Posted by koolkat77 View Post
I get that but why not McAfee? If it wasn't creating a problem you could install it back later on.
I reread the post. I must have skipped it "to replace it". Sorry. I will add a new compress file of my computer when Microsoft Security Essentials is installed.
My System SpecsSystem Spec
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 Operation System Crash, bugcheck 0x0000009f




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