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Windows 7: ntoskrnl.exe BSOD mostly playing GW2 but also when idle


17 May 2013   #1

Windows 7 Home Premium
 
 
ntoskrnl.exe BSOD mostly playing GW2 but also when idle

Hello all, I would be very grateful for any pointers on this problem.

I've had an increasing number of bluescreens over the last couple of weeks which led me to download BlueScreenView to see if it offered any insight. Things I have tried so far:

  • Initially thinking it was a graphics card driver problem, various clean installs of newer and older versions.
  • Windows disc check
  • Windows memory test
  • 11 passes of memtest86
But really I'm just flailing about at this point and don't have a clear idea what to try next. I have attached the files collected with the SF diagnostic tool.

Many thanks in advance.

My System SpecsSystem Spec
.

17 May 2013   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x86 Service Pack 1 - Linux Mint Mate 14 x64
 
 

Code:
BugCheck 1E, {0, 0, 0, 0}

*** WARNING: Unable to verify timestamp for cmudaxp.sys
*** ERROR: Module load completed but symbols could not be loaded for cmudaxp.sys

Probably caused by : cmudaxp.sys ( cmudaxp+72f64 )
Code:
0: kd> lmvm cmudaxp
start             end                 module name
fffff880`0320b000 fffff880`033cd000   cmudaxp  T (no symbols)           
    Loaded symbol image file: cmudaxp.sys
    Image path: \SystemRoot\system32\drivers\cmudaxp.sys
    Image name: cmudaxp.sys
    Timestamp:        Fri Jul 23 10:55:38 2010 (4C49671A)
    CheckSum:         00137D2B
    ImageSize:        001C2000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
The above driver belongs to several different possible devices, please update the driver to corresponding device:
Code:
0: kd> lmvm nvlddmkm
start             end                 module name
fffff880`04ed8000 fffff880`05983000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Fri Mar 15 01:37:00 2013 (51427B3C)
    CheckSum:         00A8D47C
    ImageSize:        00AAB000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Quote:
Version: 314.22
Release Date for Desktops and Notebooks : March 25th 2013
In Device Manager: 9.18.13.1422
This is the latest WHQL driver for your graphics card, please check within your Device Manager, if you have the latest version since the dump files can display the wrong dates sometimes.
  1. Download Driver
  2. Start Type: Device Manager
  3. Expand Display Adapters
  4. Right-Click Driver Name, Uninstall
  5. Reboot
  6. Run Driver Sweeper
  7. Reboot
  8. Install Downloaded Driver
Driver Sweeper will scan for any left over files from the old driver, old driver files can cause conflicts with new driver installations. Create a System Restore point beforehand, in case any problems or issues arise.

Driver Sweeper:Have you installed all the latest Windows Updates?
  1. Start
  2. Type: Windows Update
  3. Check for Updates/Install Updates
  4. Reboot (if prompted)
My System SpecsSystem Spec
17 May 2013   #3

Windows 7 Home Premium
 
 

Will try the above and report back - thank you!
My System SpecsSystem Spec
.


17 May 2013   #4

Windows 7 Home Premium
 
 

I did find an update to the device mentioned in the first part (ASUS Xonar DG Audio Interface) so was able to update that driver. I also reinstalled the graphics card driver using the method you described but unfortunately the problem persists - are there any further things I could try?

Thanks!
My System SpecsSystem Spec
17 May 2013   #5

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x86 Service Pack 1 - Linux Mint Mate 14 x64
 
 

Run the GPU:OCCT test from here - NVIDIA/AMD Video Card - Test with OCCT

Run the test for about an hour, please stop the test immediately if the temperature reaches 80*C.

You can use Download GPU-Z 0.7.0 - FileHippo.com to monitor your temperature.
My System SpecsSystem Spec
18 May 2013   #6

Windows 7 Home Premium
 
 

Test completed without errors, temperature didn't exceed 76* the attached are the results:
Attachment 268527

Attachment 268528

Attachment 268529

Attachment 268530

Attachment 268531
My System SpecsSystem Spec
18 May 2013   #7

Windows 7 Home Premium
 
 

I tried reducing the cpu to its stock speed and that seems to have got things stable again, so I have marked this as solved.

Many thanks for the help!
My System SpecsSystem Spec
18 May 2013   #8

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x86 Service Pack 1 - Linux Mint Mate 14 x64
 
 

That's good to know, glad your problem is solved.
My System SpecsSystem Spec
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 ntoskrnl.exe BSOD mostly playing GW2 but also when idle




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