BSOD every few days on PC with 2x HD6990

wojgp · 17 May 2013

Hi
I have a PC with 2 x HD6990.
Once every few days of continuous load of HD6990 GPUs at 99% a BSOD appears. It happened before in the past before reinstalling Win7, but somehow after some time it did not appear any more. 2 weeks ago I had to reinstall Win7 and problem occured again. I tried to uninstall Catalyst drivers, install again, but it did not help.

In the past I tried to remove one of HD6990 and installed into another PC (tried on 2 other). After installing video card in another PC also a BSOD appeared, but without this card - all was fine.
A BSOD appears almost regularly every 4 days , so complete check took few weeks.

When I installed HD6990 from a PC where BSOD never happened - also on this PC there was no more BSOD.
I suspect the problem is in HD6990 card, but is it really possible ?

Let's assume it is faulty graphic card. It is still under warranty, but how to prove to seller that card is faulty ? He would have to connect it to PC and use at 99% GPU usage for at least 4 days.

GPU temps are: 63, 64, 63, 64

I uploaded 2 dumps here: http://www.gsm-support.pl/download/dmp/dmp.rar

Please take a look and tell me what You think. Thank You.

Best Regards
Wojtek

koolkat77 · 17 May 2013

Those dumps are of year 2012.

Tip

Configure dumps

First, we want to make sure the computer is saving your dump files. Go to Control Panel -> System -> Advanced System Settings -> Startup and Recovery [Settings] Make sure that "Write Debugging Information" is set to Small Memory Dump (256kb) if it is not already.

Dump Files - Configure Windows to Create on BSOD

Next, make sure that the folder C:\Windows\Minidump exists. If not, create it (allow permission if asked). Make sure any dumps you want to analyze, whether yours or others', are in this folder. You can ZIP/RAR the files and send them to someone else to analyze as well.

Then please follow Blue screen posting instructions, grab all, zip and upload to this thread.