BSOD Random Crashes error keyword 0x8000000000000002

Hello TimG.

It is crashed by Symantec Real Time Storage Protection

Code:

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Use !analyze -v to get detailed debugging information.

BugCheck 50, {fffff800000029c0, 0, fffff80002acbefa, 0}

*** WARNING: Unable to verify timestamp for SRTSP64.SYS
*** ERROR: Module load completed but symbols could not be loaded for SRTSP64.SYS

Could not read faulting driver name
Probably caused by : SRTSP64.SYS ( SRTSP64+862d4 )

Followup: MachineOwner
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Description here: Driver Reference Table - SRTSP64.SYS

Uninstall Norton and all Symentec products using Norton Removal tool. Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.
Download, install and update those, and then run full system scans with both of them, one by one.

Free up the startup.

1. Click on the Start button
2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
3. Select the “Startup” tab.
4. Deselect all items other than the antivirus.
5. Apply > OK
6. Accept the restart.

Let us know the results.

TimG said:

I've removed Nortons with the removal tool and freed up the startup except the anti virus and had another crash while the pc was sat at idle. I've run the SF tool and attached the zip file..

Thanks

The zip you uploaded does not contain any crash dump.

Follow it: Dump Files - Configure Windows to Create on BSOD
Go to Option Two, Point 2. Download the .reg file and merge it in registry by double clicking it.

Search the .dmp files manually in the default path: C:\Windows\Minidump or %SystemRoot%\Minidump. Post it following the Blue Screen of Death (BSOD) Posting Instructions.

Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.

Let us know the results.

I've downloaded the mem test and will leave it running the rest of the day and overnight. I can use my laptop to post.


Thanks

Tim

Now follow the Part 3 of How to Test and Diagnose RAM Issues with Memtest86+, Part 3: If You Have Errors:
It will help you to determine which stick is corrupted, or if it is a motherboard issue.