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Windows 7: No BSOD and no dump but random Windows freeze

17 May 2013   #1
GihuNgu

Windows 7 32-bit
 
 
No BSOD and no dump but random Windows freeze

Hello,

I've been facing a very annoying behavior with my pc: it randomly hangs, no BSOD and no dump and I have to do a hard reboot.
The event viewer does not even log anything except an "unexpected stop".
I've been googling for hours and found some suggestions which I tried with no result.

I suspect it might be hardware related.

Still, I've been running the SF Diagnostic tool which is attached.

If anyone have an idea or suggestions that might help me, it would gratefully accepted.

Thanks in advance,
GihuNgu


My System SpecsSystem Spec
17 May 2013   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

It seems that there are no dump files.

Tip   Tip
Configure dumps

First, we want to make sure the computer is saving your dump files. Go to Control Panel -> System -> Advanced System Settings -> Startup and Recovery [Settings] Make sure that "Write Debugging Information" is set to Small Memory Dump (256kb) if it is not already.
Dump Files - Configure Windows to Create on BSOD
Next, make sure that the folder C:\Windows\Minidump exists. If not, create it (allow permission if asked). Make sure any dumps you want to analyze, whether yours or others', are in this folder. You can ZIP/RAR the files and send them to someone else to analyze as well.


A few recommendations:

Security App
Code:
Start Menu\Programs\avast! Free Antivirus	Public:Start Menu\Programs\avast! Free Antivirus	Public
Start Menu\Programs\PC Tools Firewall Plus	Public:Start Menu\Programs\PC Tools Firewall Plus	Public
Running two security application is never a good idea. Please remove Avast and Pc tools and replace with Microsoft Security Essentials: Uninstallers (removal tools) for common antivirus software

Microsoft Security Essentials and Malwarebytes, both recommended from a strict BSOD perspective. Microsoft Security Essentials, Free antivirus for windows and Malwarebytes Anti-Malware Free

information   Information
DO NOT start the free trial of MalwareBytes. Deselect the option when prompted.

Tip   Tip
Make full scans with both separately.

Start up
Keep less stuff at the start-up. Only anti-virus, this helps avoid driver conflicts and improves time to log in to windows.

Troubleshoot a Problem by Performing a Clean Startup in Windows 7 or Vista
How to Change, Add, or Remove Startup Programs in Windows 7

Basic checks: Please run these tests and report back the results

1. SFC /scannow to check windows for corruption - SFC /SCANNOW Command - System File Checker
2. Disk check for errors on the hard drive - How to Run Disk Check in Windows 7
3. Troubleshoot applications by a clean boot - Troubleshoot Application Conflicts by Performing a Clean Startup
4. Memtest86+ paying close attention to part 3 - RAM - Test with Memtest86+
5. Hard drive test from HDD mfg website - Hard Drive Diagnostic Procedure

Good luck.
My System SpecsSystem Spec
02 Jun 2013   #3
GihuNgu

Windows 7 32-bit
 
 

Thank you very much. And sorry for the late answer, my baby girl was born just a few hours after I wrote my post.

In the mean time, I've applied your recommendations, especially the security software replacement. And guess what ? It solved my problems. Since then, I was able to leave my PC on for a couple of days without crashing.
Also, mem & hd tests did not show anything particular.

Again thanks for your support.
GihuNgu
My System SpecsSystem Spec
02 Jun 2013   #4
koolkat77

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Quote   Quote: Originally Posted by GihuNgu View Post
Thank you very much. And sorry for the late answer, my baby girl was born just a few hours after I wrote my post.

In the mean time, I've applied your recommendations, especially the security software replacement. And guess what ? It solved my problems. Since then, I was able to leave my PC on for a couple of days without crashing.
Also, mem & hd tests did not show anything particular.

Again thanks for your support.
GihuNgu
Congratulations on the Baby girl

Observe for further issues and if you have any just let us know!
My System SpecsSystem Spec
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 No BSOD and no dump but random Windows freeze




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