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Windows 7: BSOD Windows 7 x64 BAD_POOL_CALLER ntoskrnl.exe

21 May 2013   #21
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Make it sure that you are not selecting any driver provided by "microsoft" and "unknown" in the list while setting DV up.


My System SpecsSystem Spec
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21 May 2013   #22
Faladu

Windows 7 Ultimate Retail Box (64-bit installed) + Service Pack 1
 
 

Another Vista custom made laptop scenario it seems, with likely no drivers for at least parts of the system.

Always seems to be these 1.8 GHz CPUs: 'Budget' builds.

I would go back to Vista, at least yours is listed as 64-bit CPU and max 4gigs of RAM.

Dell Vostro 1700 Specs (Core 2 Duo 1.8GHz, 1GB RAM, 120GB HDD, Vista Home Basic) - Laptops - CNET Reviews
My System SpecsSystem Spec
21 May 2013   #23
remundial

Windows 7 Professional x64 SP1
 
 

That laptop was originally coming with Vista, I asked Dell to install XP instead. I hate Vista as many people around do, and it's not really useful to me. That Vostro is an old PC but its performance is excellent, and I will save a lot of money if I could make it run Win7 smooth and steady.
My System SpecsSystem Spec
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21 May 2013   #24
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

I have seen some people successfully upgraded to windows 7 in the same dell laptop. Windows 7 requires the same system specifications as vista does. So it should not make a very big difference I think.

Have you got any more BSOD after cleaning the virus using WDO?

If not, stop trying DV for the time being. If it crash again, let see the dumps. And upload the changed msinfo file, too.
My System SpecsSystem Spec
23 May 2013   #25
remundial

Windows 7 Professional x64 SP1
 
 

Yes, I have had a lot of BSODs after cleaning with WDO. I have reinstalled video drivers from here http://downloadcenter.intel.com/Deta...amily&lang=eng, and later I enabled DV with non Microsoft nor "unknown" drivers...

The system had 4 BSODs before "Welcome" screen, but these were long BSODs, one of them seems to be recorded at minidump. Please see attached file with minidump and MSINFO32...
My System SpecsSystem Spec
23 May 2013   #26
remundial

Windows 7 Professional x64 SP1
 
 

Another minidump...
My System SpecsSystem Spec
24 May 2013   #27
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

From the verifier enabled minidump, we are getting a probable cause, that is Unibrain 1394 OHCI driver.
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck C9, {23e, fffff88005185000, fffff98005f38dc0, 2}

Unable to load image \SystemRoot\system32\DRIVERS\ubohci.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for ubohci.sys
*** ERROR: Module load completed but symbols could not be loaded for ubohci.sys
Probably caused by : ubohci.sys ( ubohci+12000 )

Followup: MachineOwner
---------
I would suggest you to uninstall it and the observe the further situation.

Also, for a safety reason, scan the system for possible virus infection with the following programs.
Let us know the results.
My System SpecsSystem Spec
24 May 2013   #28
remundial

Windows 7 Professional x64 SP1
 
 

Done, ubohci.sys is uninstalled. Some unknown "base system device" was installed from here, corresponding to "R168331 Ricoh Chipset Driver". After doing this, I enabled DV with no Microsoft nor unknown drivers, and got another BSOD before "Welcome" screen, please see attached file.

Thank you very much.
My System SpecsSystem Spec
24 May 2013   #29
remundial

Windows 7 Professional x64 SP1
 
 

I reinstalled audio drivers, enabled DV without Microsoft and unknown drivers, the system managed to pass "Welcome" screen but after that, the screen was blank for ~20 minutes, so I manually reset. After reset, another BSOD before "Welcome" screen, you can find minidump attached.
My System SpecsSystem Spec
24 May 2013   #30
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

The display driver is crashed here.
Code:
fffff880`02fd3358  fffff880`04809000Unable to load image \SystemRoot\system32\DRIVERS\igdkmd64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
 igdkmd64
And it appears to be very old.
Code:
fffff880`04809000 fffff880`04dedfe0   igdkmd64 T (no symbols)           
    Loaded symbol image file: igdkmd64.sys
    Image path: \SystemRoot\system32\DRIVERS\igdkmd64.sys
    Image name: igdkmd64.sys
    Timestamp:        Thu Sep 24 00:52:57 2009 (4ABA7591)
    CheckSum:         005EF02D
    ImageSize:        005E4FE0
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Update the Intel HD Graphics Driver, either from our forum link, Latest Intel HD Graphics Driver for Windows 7, or You may get it from Intel Download Center.
Moreover, you may run the Intel (R) Driver Update Utility to auto detect the appropriate driver for your computer.

SigmaTel High Definition Audio Codec is also failing there.
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck C4, {d7, fffffa8006a94b90, fffffa8006ac1050, 0}

*** WARNING: Unable to verify timestamp for stwrt64.sys
*** ERROR: Module load completed but symbols could not be loaded for stwrt64.sys
Probably caused by : stwrt64.sys ( stwrt64+5365a )

Followup: MachineOwner
---------
and that is extremely old.
Code:
fffff880`04400000 fffff880`04464000   stwrt64  T (no symbols)           
    Loaded symbol image file: stwrt64.sys
    Image path: \SystemRoot\system32\drivers\stwrt64.sys
    Image name: stwrt64.sys
    Timestamp:        Thu Sep 13 21:00:19 2007 (46E9578B)
    CheckSum:         00064DFD
    ImageSize:        00064000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Update it from Dell. Also try to update the BIOS.
Code:
BiosVendor = Dell Inc.
BiosVersion = A07
BiosReleaseDate = 04/21/2008
SystemManufacturer = Dell Inc.
SystemProductName = Vostro 1700
No latest updates are available in Drivers & Downloads | Dell US, you may search using your service ticket; or the best option is take it to a Dell service Center.
May be they have a way to update it to the latest Dell BIOS, say version A09.

Let us know the results.

I am also requesting Saurabh A to have a look at your thread.
My System SpecsSystem Spec
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 BSOD Windows 7 x64 BAD_POOL_CALLER ntoskrnl.exe




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