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Windows 7: BSOD playing DOTA2 pagefile in nonpaged area

15 Jun 2013   #11
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Uninstall MagicISO/ Magic Disc.
Uninstall Advanced System Care.

Get rid of intel rapid storage. First uninstall it from Control Panel > Programs and Features. Then Uninstall the driver from device manager.
  1. Right click on "my computer" icon and click "manage" on the context menu.
  2. It will open the "computer management" window.
  3. Select "Device Manager" in the left pane, It will list all the existing devices up.
  4. Expand "IDE ATA/ATAPI controllers" by clicking on the triangle in front of it.
  5. Select one Intel device item under it, right click, uninstall.
  6. Continue the process for all Intel items under "IDE ATA/ATAPI controllers"
  7. Now restart the computer. At restart, windows will auto configure the appropriate native system driver.
Free up the startup. Windows does not need any other program to auto start with it, but the auto start programs often conflicts and causes various problems including BSODs.

  1. Click on the Start button
  2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
  3. Select the “Startup” tab.
  4. Deselect all items other than the antivirus and the touchpad driver, SynTPEnh.
  5. Apply > OK
  6. Accept then restart.
And which antivirus do you use?


Let us know the results.

_________________________________________________________________________________
BSOD ANALYSIS:

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff80003795b0c, fffff88002bcda70, 0}

Probably caused by : ntkrnlmp.exe ( nt!CmpDoCompareKeyName+2c )

Followup: MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff80003795b0c, Address of the instruction which caused the bugcheck
Arg3: fffff88002bcda70, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
nt!CmpDoCompareKeyName+2c
fffff800`03795b0c f6400220        test    byte ptr [rax+2],20h

CONTEXT:  fffff88002bcda70 -- (.cxr 0xfffff88002bcda70)
rax=ffff76a008a186fc rbx=fffff8a0089d8024 rcx=0000000000000000
rdx=0000000000000000 rsi=fffff8a000bb0410 rdi=fffff88002bce6a0
rip=fffff80003795b0c rsp=fffff88002bce450 rbp=00000000013976f8
 r8=fffff8a000bf52e0  r9=fffff8a009493024 r10=0000000000000001
r11=0000000000000040 r12=fffff88002bce6a0 r13=000000000000023f
r14=fffff8a00c40e91c r15=fffff8a000bb0410
iopl=0         nv up ei ng nz na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010286
nt!CmpDoCompareKeyName+0x2c:
fffff800`03795b0c f6400220        test    byte ptr [rax+2],20h ds:002b:ffff76a0`08a186fe=??
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  csrss.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff80003795b0c

STACK_TEXT:  
fffff880`02bce450 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!CmpDoCompareKeyName+0x2c


FOLLOWUP_IP: 
nt!CmpDoCompareKeyName+2c
fffff800`03795b0c f6400220        test    byte ptr [rax+2],20h

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  nt!CmpDoCompareKeyName+2c

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  5147d9c6

STACK_COMMAND:  .cxr 0xfffff88002bcda70 ; kb

FAILURE_BUCKET_ID:  X64_0x3B_nt!CmpDoCompareKeyName+2c

BUCKET_ID:  X64_0x3B_nt!CmpDoCompareKeyName+2c

Followup: MachineOwner
---------



My System SpecsSystem Spec
.
15 Jun 2013   #12
pizzafreeza

WA
 
 

I did everything you said, but I can't install Microsoft security essentials for some unknown reason. It keeps failing to install and gives an error message. I've attached an image of the error message below.
I searched for other anti-virus software that might still be in the system, but there's nothing I can find. If there's an alternative anti-virus software please do let me know.
My System SpecsSystem Spec
16 Jun 2013   #13
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

You may give AVAST 2013 | Download Free Antivirus Software for Virus Protection (the free version only) a try.
My System SpecsSystem Spec
.

19 Jun 2013   #14
pizzafreeza

WA
 
 
BSOD again, caused by ntoskrnl.exe

I've also installed the avast antivirus and ran a full system scan, but found nothing.
My System SpecsSystem Spec
20 Jun 2013   #15
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

This BSOD is caused by Ntfs.sys, which is related to storage,

It may be a failing storage device (500 GB WD), or the controllers, or some programs affecting storage performance, or a virus, or an ambitious antivirus.

I suggested you to use Avast free ... you installed Avast Pro? Avast pro can make such a problem for sure.

Seatool for dos: SeaTools | Seagate download. Burn it in a blank cd. boot from the CD, click on "Accept", wait for it to finish detecting the drives, then in the upper left corner select "Basic Tests", then select "Long Test" and let it run.

Let us know the results.
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 50, {fffffea0104ecb90, 0, fffff880016a5ccc, 7}


Could not read faulting driver name
Probably caused by : Ntfs.sys ( Ntfs!NtfsCopyReadA+9c )

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

PAGE_FAULT_IN_NONPAGED_AREA (50)
Invalid system memory was referenced.  This cannot be protected by try-except,
it must be protected by a Probe.  Typically the address is just plain bad or it
is pointing at freed memory.
Arguments:
Arg1: fffffea0104ecb90, memory referenced.
Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
Arg3: fffff880016a5ccc, If non-zero, the instruction address which referenced the bad memory
    address.
Arg4: 0000000000000007, (reserved)

Debugging Details:
------------------


Could not read faulting driver name

READ_ADDRESS: GetPointerFromAddress: unable to read from fffff800036b6100
GetUlongFromAddress: unable to read from fffff800036b61c0
 fffffea0104ecb90 Nonpaged pool

FAULTING_IP: 
Ntfs!NtfsCopyReadA+9c
fffff880`016a5ccc 498b4350        mov     rax,qword ptr [r11+50h]

MM_INTERNAL_CODE:  7

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0x50

PROCESS_NAME:  dota.exe

CURRENT_IRQL:  0

TRAP_FRAME:  fffff880096d8610 -- (.trap 0xfffff880096d8610)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000000000 rbx=0000000000000000 rcx=0000000000000158
rdx=0000000000000000 rsi=0000000000000000 rdi=0000000000000000
rip=fffff880016a5ccc rsp=fffff880096d87a0 rbp=fffff880096d8b00
 r8=0000000000000000  r9=0000000000000000 r10=fffffa8006abd030
r11=fffffea0104ecb40 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei ng nz na pe nc
Ntfs!NtfsCopyReadA+0x9c:
fffff880`016a5ccc 498b4350        mov     rax,qword ptr [r11+50h] ds:fffffea0`104ecb90=????????????????
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff800034fb52b to fffff8000347ec00

STACK_TEXT:  
fffff880`096d84a8 fffff800`034fb52b : 00000000`00000050 fffffea0`104ecb90 00000000`00000000 fffff880`096d8610 : nt!KeBugCheckEx
fffff880`096d84b0 fffff800`0347cd2e : 00000000`00000000 fffffea0`104ecb90 fffff980`75ea8000 00000000`03cb9fdc : nt! ?? ::FNODOBFM::`string'+0x43781
fffff880`096d8610 fffff880`016a5ccc : fffffa80`00000000 00000000`03cb9fdc fffff880`096d8b00 fffffa80`05c0cd20 : nt!KiPageFault+0x16e
fffff880`096d87a0 fffff880`01417098 : fffffa80`05c0cd20 fffffa80`0d436a28 00000000`00120089 fffffa80`05c0cd01 : Ntfs!NtfsCopyReadA+0x9c
fffff880`096d8980 fffff880`0141a8ba : fffff880`096d8a50 00000000`57ea0003 00000000`57ea0000 fffffa80`05c0cd00 : fltmgr!FltpPerformFastIoCall+0x88
fffff880`096d89e0 fffff880`01438630 : fffffa80`05c0cd20 00000000`00000000 fffff880`096d8b40 00000000`00013a9a : fltmgr!FltpPassThroughFastIo+0xda
fffff880`096d8a20 fffff800`037697e9 : fffffa80`05c0cd20 fffff880`00000001 fffffa80`054ff8e0 fffffa80`05c0cd20 : fltmgr!FltpFastIoRead+0x1d0
fffff880`096d8ac0 fffff800`0347de93 : 00000000`00002e80 00000000`00000000 00000000`00000000 00000000`00000000 : nt!NtReadFile+0x417
fffff880`096d8bb0 00000000`75212e09 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
00000000`1640ebf8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x75212e09


STACK_COMMAND:  kb

FOLLOWUP_IP: 
Ntfs!NtfsCopyReadA+9c
fffff880`016a5ccc 498b4350        mov     rax,qword ptr [r11+50h]

SYMBOL_STACK_INDEX:  3

SYMBOL_NAME:  Ntfs!NtfsCopyReadA+9c

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: Ntfs

IMAGE_NAME:  Ntfs.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  5167f5fc

FAILURE_BUCKET_ID:  X64_0x50_Ntfs!NtfsCopyReadA+9c

BUCKET_ID:  X64_0x50_Ntfs!NtfsCopyReadA+9c

Followup: MachineOwner
---------
My System SpecsSystem Spec
20 Jun 2013   #16
Northernsoul55

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

Hi,

In addition to Arc's excellent suggestions I noticed a few driver issues:

This driver is known for BSOD issues:
Driver: xusb21.sys
Dated: 2009
Refers to: XBox USB wireless controller
(BSOD issues in Win7 with 2009 driver)

http://www.microsoft.com/hardware/en-us/downloads#gaming

This driver is also known for causing issues:
Driver: WinRing0x64.sys
Dated: Sat Jul 26 14:29:37 2008
Refers to: many different programs that center around the using of the WinRing libraries (RealTemp, Corsair Link2, Razer GameBooster, etc)

winring0_1_2_0 \??\c:\program files (x86)\osd\winringx64.sys

This is from Python 3.2 software, either update the program or uninstall:

http://www.python.org/

This driver is for overclocking software (ATI Tool) and pre-dates windows 7 and needs removed:
(Any overclocking will cause system instability)

Driver: ATITool64.sys
Dated: Wed Aug 08 17:42:26 2007
Refers to: Overclocking utility for ATI/nVidia cards - will only work on Windows 2000/XP/2003
Website: ATITool - Overclocking utility for ATI and NVIDIA cards

I notice that your C: drive only has 46GB left free, I would suggest uninstalling any unecessary programs and freeing up disk space: Hard Disk Space - Free Up and Recover

cheers
Dave
My System SpecsSystem Spec
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