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Windows 7: DRIVER_POWER_STATE_FAILURE (BSOD) when going into sleep mode.

24 May 2013   #11
ByHsGrc

Windows 7 Home Premium 64-bit OS
 
 

Well...it's finally done. I had this page open but I forgot to open the manual install instructions before I uninstalled the old driver and of course I lost my internet connection...oops. I think I managed to figure it out anyway by right clicking and selecting "Scan for hardware changes", then it did its thing and installed the new driver...at least I think it was the new driver. We'll see. I'm going to give it a couple of days before I mark it solved, just in case. Thank you again for all your help. You guys are lifesavers!


My System SpecsSystem Spec
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24 May 2013   #12
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

No problem mate
Observe it ... how it is working. For any further issue, inform us
My System SpecsSystem Spec
24 May 2013   #13
ByHsGrc

Windows 7 Home Premium 64-bit OS
 
 

Ok, this is really getting on my last nerve now! It is still doing it. I pulled up the properties in the device manager and its still the old driver. I uninstalled it again and tried to install the new one but it won't let me. When I click on DPInst64.exe which is the install its saying it can not complete the Device Driver Installation Wizard because it can't find any drivers (that is with the other driver still installed). When it's uninstalled, it says the same thing. When I try to update it, it says its already up to date. When I try to manually do it, it doesn't show up in the folder list. I'm lost....please help before I toss this stupid thing out the window!
My System SpecsSystem Spec
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25 May 2013   #14
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

May be I am failing to instruct you properly that you can understand it?

I am asking for some more help .....
My System SpecsSystem Spec
25 May 2013   #15
gregrocker

 

Lets make sure you have the correct driver. Go to the Support Downloads webpage for your exact HP model number, including extension. Download and install the driver from there. HP may have modified the driver as often is the case on laptops.

Extract the driver, rightclick on Setup to Run as Admin. If that doesn't work go to the driver in Device Manager, click Driver tab, then Update Driver, Browse to the driver file to see if it will pick it up.

If this fails, uninstall driver in the Device Manager>Wireless Driver>Driver tab, including the software when prompted. Plug in by ethernet cable, connect to network, run all Important and Optional Windows Updates repeatedly until it delivers your driver.

If you need help finding the driver let us know the full model number.
My System SpecsSystem Spec
25 May 2013   #16
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Thank you for helping us, Greg

As far as I can say, it is Atheros AR5009.

ITEMVALUE
Name [00000007] Qualcomm Atheros AR5009 802.11a/g/n WiFi Adapter
PNP Device ID PCI\VEN_168C&DEV_002A&SUBSYS_3041103C&REV_01\4&35546A2D&0&0028
Driver c:\windows\system32\drivers\athrx.sys (10.0.0.67, 3.51 MB (3,678,720 bytes), 6/20/2012 10:42 AM)

From the PnP Device ID, is it Chip Description: PCI to VL98 Bridge ?

I suggested him Drivers for Atheros AR5009 and Windows 7 ... but it is not getting installed.
My System SpecsSystem Spec
25 May 2013   #17
gregrocker

 

On factory OEM we need to stick with the Windows Updates or PC maker's Drivers. HP may have modified the driver.

DV7's have many different model extensions and even when narrowed the Support Downloads webpage may have several makers listed, so then he'd want to choose the Atheros.

His problem may have originally been importing the driver from elsewhere, or getting the wrong driver from Updates.

Make sure to always enable Automatically get recommended drivers and updates for your hardware (Step 3) so that Updates scans deeper into Devices and services Plug N Play.
My System SpecsSystem Spec
04 Jul 2013   #18
ByHsGrc

Windows 7 Home Premium 64-bit OS
 
 

Ok, the issue has been resolved. I waited a while just to make sure. I updated the drivers from the HP website and I uninstalled the antivirus that the computer store put on when they replaced my hard drive. I think it was a combination of the both causing the problem. Thank you for everyone's help.
My System SpecsSystem Spec
05 Jul 2013   #19
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

What you think is right.

For any further issue, let us know
My System SpecsSystem Spec
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 DRIVER_POWER_STATE_FAILURE (BSOD) when going into sleep mode.




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