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Windows 7: DRIVER_POWER_STATE_FAILURE (BSOD) when going into sleep mode.


18 May 2013   #1

Windows 7 Home Premium 64-bit OS
 
 
DRIVER_POWER_STATE_FAILURE (BSOD) when going into sleep mode.

My laptop hard drive died in January 2013. I took it in to a local computer store where the hard drive was replaced and restored from the boot disks. My files were reloaded from a back-up created on my WD Passport External HD. The same day I picked it up I started experiencing the DRIVER_POWER_STATE_FAILURE (BSOD). I took it back in to them and all they said was it was a driver issue and it probably won't happen again. It has continued to happen; at first intermittently and now more consistently when trying to go into sleep mode.

I have read over a lot of the different threads and see that it could be a variety of issues. There was a Consumer IR device flagged in the Device Manager so I uninstalled and reinstalled the corresponding Windows update and that problem has been resolved but the BSOD is still happening. Nothing else is flagged in the device manager.

Please HELP! I just don't know what else to check.

My System SpecsSystem Spec
.

18 May 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

This BSOD is caused by Atheros AR5009 WiFi Adapter Driver.
Code:
Irp is active with 4 stacks 2 is current (= 0xfffffa8004360458)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
>[ 16, 2]   0  0 fffffa8004f04050 00000000 00000000-00000000    
          Unable to load image \SystemRoot\system32\DRIVERS\athrx.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for athrx.sys
*** ERROR: Module load completed but symbols could not be loaded for athrx.sys
 \Driver\athr
            Args: 00014400 00000000 00000004 00000002
 [ 16, 2]   0 e1 fffffa8004f13ac0 00000000 fffff80002f25200-fffffa80056e2ec0 Success Error Cancel pending
           \Driver\vwifibus    nt!PopSystemIrpCompletion
            Args: 00014400 00000000 00000004 00000002
 [  0, 0]   0  0 00000000 00000000 00000000-fffffa80056e2ec0    

            Args: 00000000 00000000 00000000 00000000
And the driver is not Up to date.
Code:
fffff880`05019000 fffff880`053c4000   athrx    T (no symbols)           
    Loaded symbol image file: athrx.sys
    Image path: \SystemRoot\system32\DRIVERS\athrx.sys
    Image name: athrx.sys
    Timestamp:        Thu Jun 14 13:53:09 2012 (4FD99F6D)
    CheckSum:         0039179C
    ImageSize:        003AB000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Install the driver Version 10.0.0.234 dated 2013-03-14; from Drivers for Atheros AR5009 and Windows 7.

Let us know the results.
My System SpecsSystem Spec
18 May 2013   #3

Windows 7 Home Premium 64-bit OS
 
 

Thanks a bunch. I will do that now and see if it fixes the problem. I will check back in soon.
My System SpecsSystem Spec
.


18 May 2013   #4
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Apply the updated driver, put the computer in sleep for a few times, and report us back.
My System SpecsSystem Spec
18 May 2013   #5

Windows 7 Home Premium 64-bit OS
 
 

FIXED! As far as I can tell. I have put it to sleep several times and let it go into sleep mode several times on its own and it has not happened. Thank you so much for your help. You guys are awesome!
My System SpecsSystem Spec
19 May 2013   #6
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

You are welcome
For any further issue, let us know.
My System SpecsSystem Spec
21 May 2013   #7

Windows 7 Home Premium 64-bit OS
 
 

Hey guys, Well...I thought it was fixed. I think it happened again this afternoon. I didn't actually see the BSOD because of the setting I changed as per the instructions but when I went to wake up my computer, I got the screen that askes if you want to do a Normal Start up or Safe Mode. That's what it started doing the other day after I changed the setting in the Advanced Settings as per the instructions. I ran another Dx. It is uploaded for your review. Thank you in advance for your help.
My System SpecsSystem Spec
22 May 2013   #8
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

It is caused by the same thing, Atheros AR5009 WiFi Adapter Driver.
Code:
Irp is active with 4 stacks 2 is current (= 0xfffffa80049082e8)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
>[ 16, 2]   0  0 fffffa8004db1050 00000000 00000000-00000000    
          Unable to load image \SystemRoot\system32\DRIVERS\athrx.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for athrx.sys
*** ERROR: Module load completed but symbols could not be loaded for athrx.sys
 \Driver\athr
            Args: 00014400 00000000 00000004 00000002
 [ 16, 2]   0 e1 fffffa8004e2e040 00000000 fffff80002f13200-fffffa8007785160 Success Error Cancel pending
           \Driver\vwifibus    nt!PopSystemIrpCompletion
            Args: 00014400 00000000 00000004 00000002
 [  0, 0]   0  0 00000000 00000000 00000000-fffffa8007785160    

            Args: 00000000 00000000 00000000 00000000
surprisingly, it indicates the same old driver.
Code:
fffff880`04e45000 fffff880`051f0000   athrx    T (no symbols)           
    Loaded symbol image file: athrx.sys
    Image path: \SystemRoot\system32\DRIVERS\athrx.sys
    Image name: athrx.sys
    Timestamp:        Thu Jun 14 13:53:09 2012 (4FD99F6D)
    CheckSum:         0039179C
    ImageSize:        003AB000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
It appears that the new driver is not installed properly. Let us try it differently.

First, download the network card driver from manufactuer's website, Drivers for Atheros AR5009 and Windows 7.
Then uninstall the existing driver, and reinstall the downloaded driver:
  1. Click the Start Button, type "devmgmt.msc" (without quotation marks) in the Start Menu Search box and press Enter.
  2. Double click to expand "Network adaptors".
  3. Right click Qualcomm Atheros AR5009 802.11a/g/n WiFi Adapter and click Uninstall.
  4. Check "Delete driver software for this device" check box, click OK.
  5. Install the downloaded one manually. Driver Install - Device Manager
Hopefully this time the new driver will take place.
My System SpecsSystem Spec
22 May 2013   #9

Windows 7 Home Premium 64-bit OS
 
 

This may be a silly question but which "download" button do I click on? There are 2 of them and they both try to install other programs on my computer that I don't want.
My System SpecsSystem Spec
22 May 2013   #10
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Quote   Quote: Originally Posted by ByHsGrc View Post
This may be a silly question but which "download" button do I click on? There are 2 of them and they both try to install other programs on my computer that I don't want.
This one .....
Attachment 269133

Probably you tried the advertise buttons ... the "ad by google" thing.
My System SpecsSystem Spec
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 DRIVER_POWER_STATE_FAILURE (BSOD) when going into sleep mode.




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