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urbanspaceman1 · May 18, 2013

Hello Folks. I followed the instructions vis-à-vis the SF grab all procedure and all went as indicated except there was no file generated on my desktop - not even for ready money! Any suggestions?

Northernsoul55 · May 18, 2013

Hi Urbanspaceman1,

Did you reconfigure windows to collect the correct info?
You want small memory dumps - "MiniDumps"

:ar:http://www.sevenforums.com/tutorials/174459-dump-files-configure-windows-create-bsod.html

And here are the instructions for posting:

:ar: http://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html

Failing that navigate to:

C:\windows\minidump

See if the .dmp files are present and post them up.

cheers

Dave

urbanspaceman1 · May 18, 2013

There are two .dmp files at C:\windows\minidump from the two BSODs I've had in the last couple of days but I can't open them, they won't copy to this message and they are not listed as suitable files for attachment. I'm stumbling around in the dark here, I'm afraid.

Arc · May 19, 2013

urbanspaceman1 said:
There are two .dmp files at C:\windows\minidump from the two BSODs I've had in the last couple of days but I can't open them, they won't copy to this message and they are not listed as suitable files for attachment. I'm stumbling around in the dark here, I'm afraid.

You need not to open them.

Copy them to desktop, zip them, and upload the zip here.

http://www.sevenforums.com/tutorials/9733-screenshots-files-upload-post-seven-forums.html

urbanspaceman1 · May 19, 2013

A little light has just gone on; here are the zipped mini-dump files; although what I am supposed to do next remains obscure. Is there someone out there who opens and reads these files and understands what the BSOD was all about? This is a dark art, isn't it? If I could open them myself would I see anything I might possibly understand?

Arc · May 19, 2013

If you want to open the dumps yourself, follow this post: http://www.sevenforums.com/crash-lo...sod-analysis-getting-started.html#post1857082

To draw meaningful inferences from those, you have to do some more things.

Later northernsoul55 will check the uploaded dumps and suggest you the steps, using his voodoo

Northernsoul55 · May 19, 2013

Hi,

A lot of information is missing as you have not ran the SF tool, so........

Straight from the School of Dark BSOD Arts :devil2::

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 3B, {c0000005, fffff8800457f286, fffff880082aaed0, 0}
Probably caused by : [COLOR=red]debutfilterx64.sys[/COLOR] ( debutfilterx64+2286 )
Followup: MachineOwner
---------
1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
SYSTEM_SERVICE_EXCEPTION (3b)

STOP 0x0000003B: SYSTEM_SERVICE_EXCEPTION
Usual causes: System service, Device driver, graphics driver, ?memory

STOP 0x000000D1: DRIVER_IRQL_NOT_LESS_OR_EQUAL
Usual causes: Device driver

This driver / program is contributing to your BSOD'S:

Code:

Driver: [COLOR=red]debutfilterx64.sys[/COLOR]
Dated:  Tue Jul 31 04:30:57 [COLOR=red]2012[/COLOR]
Refers to: NCH Video Pad software. NCH drivers are renowned for causing stop errors.
See if there's an updated version of the product from the NCH web site, or look for 
alternative recording software and remove the software completely (recommended)

:ar: http://www.nchsoftware.com/videopad/index.html

Code:

Drivers: [COLOR=red]Saibad64.sys[/COLOR] / Sahdad64.sys / SaibVdAd64.sys
Refers to: Saitek Volume Filter Driver
Tue Oct 28 03:56:15 [COLOR=red]2008[/COLOR]

Update Web-site: :ar: Download Saitek Drivers and Software | Saitek.com

Code:

Driver: [COLOR=red]ksaud.sys[/COLOR]
Dated:  Wed Jul 14 11:12:54 [COLOR=red]2010[/COLOR]
Refers to: Creative Technology Sound Blaster USB Audio

Update Web-site: :ar: Creative Worldwide Support

Code:

Driver: [COLOR=red]asmthub3.sys[/COLOR]
Dated:  Thu Jun 02 03:27:58 [COLOR=red]2011[/COLOR]
Refers to: ASMedia USB 3.0 Hub driver

Update web-site: :ar: ASMedia Technology Inc. ????
or OEM: :ar: ASUS - Motherboards- P8Z68-V LX

Code:

Driver: [COLOR=red]adfs.SYS [/COLOR]
Adobe File System Driver
Dated: Mon Nov 03 16:48:14 [COLOR=red]2008[/COLOR]

Update web-site: :ar: Adobe
---------------------------------------------------------------------------------------------
---------------------------------------------------------------------------------------------
Take memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.

:ar: http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html

Tip

Run these tests overnight

Are you overclocking the system? If so please return to stock as any
overclocking will result in a decrease in system stability:

Code:

CPUID:        "Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz"
MaxSpeed:     3300
CurrentSpeed: [COLOR=red]3310[/COLOR]

Post back any results / observations

cheers
Dave

urbanspaceman1 · May 19, 2013

OK, starting, as ever, at the beginning: initially, I ran the SF tool and it went through all of the anticipated steps (as described in the tutorial) and came to the end, but there was no file posted on the desktop which was why I went directly (as you suggested Dave) to C:\windows\minidump.
I don’t have Videopad on the system: all I actually use (and consequently loaded in the beginning) is the Debut app for recording from the screen. There were a bunch of ‘quick-load’ options offered which I recently deleted - so therein may lie the problem. I’ve downloaded the latest software as mine was a few weeks out of date. Up untill last week I was using Debut regularly for almost a year without incident.
The Saitek drivers and software are a total mystery: I don’t have anything to do with Saitek (at least that I am aware of).
I recently acquired a new sound-card (USB outboard) from Sound-blaster/Creative and loaded all the updated software required (less than two weeks ago). I am in-putting the USB 2 from the soundcard into a USB 3 input but I understood that was acceptable.
Regarding the motherboard: I didn’t see anything on their site regarding updates; they are offering 46 files for all the onboard facilities but there is no indication that they are updates so I’ve left them alone.
I’m not over-clocking the system (strangely enough) as I don’t understand why I would need to; but then I don’t play games: not even in Las Vegas.
Maybe the NCH update will do it; I’ll give it some time and see.
Thank-you, Dave, for great help yet again. If any of the above sets off any alarms I’d be grateful if you’d alert me.
Ciao for now, Keith.

urbanspaceman1 · May 19, 2013

ps
I wrote the above in Word and copied it to the forum window but didn't find any font size control hence the large size.

Northernsoul55 · May 19, 2013

I maybe able to narrow things down, if you post the following information:

Please upload your msinfo32.nfo file. To get this:
Start Menu -> Type msinfo32 into the Search programs and files box
-> When it opens, go to File, Save -> Save as msinfo32.nfo and save in a place you will remember
-> Let it finish the process of gathering and saving the system info
-> Right click the .nfo file, click send to compressed (zipped) folder -> Upload the .zip file here.

cheers

Dave

urbanspaceman1 · May 19, 2013

according to the search result this was on my desktop in the SF file. I seem to have two desktops; how is that possible?

urbanspaceman1 · May 19, 2013

I've answered my own question to some extent: by following that file location backwards I discovered it was on D/users/keith/desktop but there was nothing else there.

Northernsoul55 · May 19, 2013

Hi,

Okay...can you tell me what drivers you have updated from the analysis i have given you?

Update the Debut app, as it is most likely related to the NCH Software,
this is probably what the driver debutfilterx64.sys is referring to.

urbanspaceman1 · May 20, 2013

That was my thinking too and I have updated Debut. I suspect this all came about because I removed the redundant (Quick Launch) additional options such as Videopad etc. I'll wait and see if the problem has gone. Incidentally: the Saitek software is used by Google Earth, which is notoriously unstable and crashes on a regular basis despite all attempts to repair it.

Northernsoul55 · May 20, 2013

Ok i will await your feedback.

Post up another log if you experience any further crashes.

cheers

Dave

urbanspaceman1 · May 20, 2013

Many thanks yet again Dave; it is much appreciated.

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