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Windows 7: Suspect AVG may be source of BSOD. Please confirm


18 May 2013   #1

Windows 7 Home Premium 32bit
 
 
Suspect AVG may be source of BSOD. Please confirm

After much trial and tribulation, my research has suggested AVG may be the source of my recent BSOD troubles. I've come here provided my system info to confirm if that is the case.

Back in January of this year, I had come to this website with BSOD issues regarding my browser, and AVG was mentioned in the analysis. In the end, other circumstances was concluded and AVG remained installed.
Past Thread:
BSOD on browser start up

This time, we're getting BSOD at the start of the computer itself, and so I felt it merit a new thread.
This is a great website, and I turn to this community again for assistance.

Much Regards,

g


My System SpecsSystem Spec
.

18 May 2013   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x86 Service Pack 1 - Linux Mint Mate 14 x64
 
 

Code:
BugCheck A, {0, 2, 1, 82e7a54f}

Unable to load image \SystemRoot\System32\Drivers\ATMhelpr.SYS, Win32 error 0n2
*** WARNING: Unable to verify timestamp for ATMhelpr.SYS
*** ERROR: Module load completed but symbols could not be loaded for ATMhelpr.SYS
Probably caused by : ATMhelpr.SYS ( ATMhelpr+5fb )
Code:
Usual causes:  Kernel mode driver, System Service, BIOS, Windows, Virus scanner, Backup tool, compatibility
This bugcheck indicates that a driver has accessed invalid or paged memory at IRQL level which was too high.

Code:
1: kd> lmvm ATMhelpr
start    end        module name
9051a000 9051afe0   ATMhelpr T (no symbols)           
    Loaded symbol image file: ATMhelpr.SYS
    Image path: \SystemRoot\System32\Drivers\ATMhelpr.SYS
    Image name: ATMhelpr.SYS
    Timestamp:        Wed Apr 16 02:45:23 1997 (33542F33)
    CheckSum:         000090E7
    ImageSize:        00000FE0
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Your Adobe Type Manager Deluxe driver is clearly causing issues, please remove the driver completely from your system, it is very unlikely to be compatible with your system; see here - Revo Uninstaller Pro - Uninstall Software, Remove Programs easily, Forced Uninstall, Leftovers Uninstaller

Remove:

Code:
Start Menu\Programs\AVG
AVG is a known cause for BSODs in Windows 7, please remove the program completely using the official AVG Removal Tool, and install and run full scans with these free and proven alternatives which work best with Windows 7, due to their compatibility and lightweight nature on system resources.

Install and perform full scans with:
information   Information
Remember to install the free version of Malwarebytes not the free trail; untick the free trial box during installation. MSE is the most lightweight and compatible with the Windows 7 operating system

You can also view this thread for a complete free and lightweight security protection combination:
My System SpecsSystem Spec
18 May 2013   #3

Windows 7 Home Premium 32bit
 
 
Now we'll see how things go

I've followed as directed.

Thank-you for your efforts.

We'll now see how things go.

I will close this thread regardless.

Regards,


g
My System SpecsSystem Spec
.


19 May 2013   #4

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x86 Service Pack 1 - Linux Mint Mate 14 x64
 
 

Okay, any other problems so far?
My System SpecsSystem Spec
19 May 2013   #5

Windows 7 Home Premium 32bit
 
 
So far so good.

So far so good.

Much Thanks.

g
My System SpecsSystem Spec
20 May 2013   #6

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x86 Service Pack 1 - Linux Mint Mate 14 x64
 
 

Welcome
My System SpecsSystem Spec
Reply

 Suspect AVG may be source of BSOD. Please confirm




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